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I Cant launch The Game. Need Help

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  • KLProductionsOGundefined Offline
    KLProductionsOGundefined Offline
    KLProductionsOG
    wrote on last edited by
    #1

    I'm having issues getting my game to properly launch. Once I click play , Plutonium closes and nothing happens. Ive tried deleting everything and restarting. I've also tried buying bo2 on steam and going that route. if anyone can help me delete all the files and start fresh that would be appreciated

    Dss0undefined 1 Reply Last reply
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    • Dss0undefined Offline
      Dss0undefined Offline
      Dss0 Plutonium Staff
      replied to KLProductionsOG on last edited by
      #2

      KLProductionsOG covered here https://forum.plutonium.pw/topic/6832/common-launcher-issues-solutions

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      • KLProductionsOGundefined Offline
        KLProductionsOGundefined Offline
        KLProductionsOG
        wrote on last edited by
        #3

        Dss0 I tried that. I also had someone from the discord server join a call and try to help me but we couldn't get it to work. He said try reaching out for more help

        Dss0undefined 1 Reply Last reply
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        • Dss0undefined Offline
          Dss0undefined Offline
          Dss0 Plutonium Staff
          replied to KLProductionsOG on last edited by
          #4

          KLProductionsOG which antivirus software do you use? Also do this:

          • hit windows key + R
          • type winver into the run box and hit enter
          • post a screenshot of the window that pops up
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          • KLProductionsOGundefined Offline
            KLProductionsOGundefined Offline
            KLProductionsOG
            wrote on last edited by
            #5

            Screenshot (95).png I use kaspersky Internet Security
            also i can only reply every 10 mins since i dont have a level 3 rep

            Dss0undefined 1 Reply Last reply
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            • Dss0undefined Offline
              Dss0undefined Offline
              Dss0 Plutonium Staff
              replied to KLProductionsOG on last edited by
              #6

              KLProductionsOG yea it's to prevent spam, sadly this is required because of past incidents.

              Can you post a screenshot of your kaspersky exclusion settings?
              Also check windows event viewer for any errors that come up after hitting play (windows logs -> application).

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              • KLProductionsOGundefined Offline
                KLProductionsOGundefined Offline
                KLProductionsOG
                wrote on last edited by
                #7

                ok no worries.
                0 Exclusions
                Screenshot (96).png
                also can we hop in a discord call? So you can walk me through what to do, im new to pc.im a plug and play guy.

                Dss0undefined 1 Reply Last reply
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                • Dss0undefined Offline
                  Dss0undefined Offline
                  Dss0 Plutonium Staff
                  replied to KLProductionsOG on last edited by
                  #8

                  KLProductionsOG well the guide i linked above tells you to exclude pluto from scanning in your av.. that's most likely why this is happening.

                  https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-other-antivirus

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                  • KLProductionsOGundefined Offline
                    KLProductionsOGundefined Offline
                    KLProductionsOG
                    wrote on last edited by
                    #9

                    just tried it and i still cant get it to work. can we hop on discord so i can share my screen?

                    Dss0undefined 1 Reply Last reply
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                    • Dss0undefined Offline
                      Dss0undefined Offline
                      Dss0 Plutonium Staff
                      replied to KLProductionsOG on last edited by
                      #10

                      KLProductionsOG nah can't, have you excluded %localappdata%/Plutonium? Can also try just excluding %localappdata%/Plutonium/bin/plutonium-bootstrapper-win32.exe as that's what's getting falsely flagged as a virus.

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                      • KLProductionsOGundefined Offline
                        KLProductionsOGundefined Offline
                        KLProductionsOG
                        wrote on last edited by
                        #11

                        Dss0 said in I Cant launch The Game. Need Help:

                        %localappdata%/Plutonium
                        ok. can you walk me through how to do that?

                        Dss0undefined 1 Reply Last reply
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                        • Dss0undefined Offline
                          Dss0undefined Offline
                          Dss0 Plutonium Staff
                          replied to KLProductionsOG on last edited by
                          #12

                          KLProductionsOG ... it's all in the guide. The guide links you to this article from kaspersky's website: https://support.kaspersky.com/keswin/10sp2/en-US/128138.htm

                          You may not be able to see %localappdata% (or C:\Users\AppData\Local) by default so either try just pasting the path i pasted above into kaspersky or enable "show hidden files and folders" in the windows explorer options, if you don't know how to do that google it.

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                          • KLProductionsOGundefined Offline
                            KLProductionsOGundefined Offline
                            KLProductionsOG
                            wrote on last edited by
                            #13

                            yeah i tried following it but it hasn't been updated in over a year so the tabs they refer to are not in the same spots. i give up. thanks anyway.

                            Dss0undefined 1 Reply Last reply
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                            • Dss0undefined Offline
                              Dss0undefined Offline
                              Dss0 Plutonium Staff
                              replied to KLProductionsOG on last edited by
                              #14

                              KLProductionsOG then look for updated guides:

                              https://www.youtube.com/watch?v=lLSYrA1l_WM

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                              • KLProductionsOGundefined Offline
                                KLProductionsOGundefined Offline
                                KLProductionsOG
                                wrote on last edited by
                                #15

                                i did it and it still didnt work

                                1 Reply Last reply
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