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Sound issue

Scheduled Pinned Locked Moved BO2 Client Support
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  • Kalitosundefined Kalitos

    SpazmicParadox Check in the windows volume mixer, the game sound may be muted from there

    SpazmicParadoxundefined Offline
    SpazmicParadoxundefined Offline
    SpazmicParadox
    wrote on last edited by
    #8

    Kalitos it says it’s at 100% for the volume

    Kalitosundefined 1 Reply Last reply
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    • SpazmicParadoxundefined SpazmicParadox

      Kalitos it says it’s at 100% for the volume

      Kalitosundefined Offline
      Kalitosundefined Offline
      Kalitos
      wrote on last edited by
      #9

      SpazmicParadox One last try, share a screenshot of the sound settings within the game.

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      • SpazmicParadoxundefined Offline
        SpazmicParadoxundefined Offline
        SpazmicParadox
        wrote on last edited by SpazmicParadox
        #10

        Kalitos Screenshot (1).png

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        • SpazmicParadoxundefined Offline
          SpazmicParadoxundefined Offline
          SpazmicParadox
          wrote on last edited by
          #11

          Kalitos also when I enter origins map its just a white screen

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          • Mr. Androidundefined Offline
            Mr. Androidundefined Offline
            Mr. Android
            Plutonium Admin
            wrote on last edited by
            #12

            Can you atleast post a screenshot where the game doesn't cover the important information in the other window?

            SpazmicParadoxundefined 2 Replies Last reply
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            • Mr. Androidundefined Mr. Android

              Can you atleast post a screenshot where the game doesn't cover the important information in the other window?

              SpazmicParadoxundefined Offline
              SpazmicParadoxundefined Offline
              SpazmicParadox
              wrote on last edited by
              #13

              @Mr-Android yes

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              • Mr. Androidundefined Mr. Android

                Can you atleast post a screenshot where the game doesn't cover the important information in the other window?

                SpazmicParadoxundefined Offline
                SpazmicParadoxundefined Offline
                SpazmicParadox
                wrote on last edited by
                #14

                @Mr-Android Screenshot (2).png

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                • Mr. Androidundefined Offline
                  Mr. Androidundefined Offline
                  Mr. Android
                  Plutonium Admin
                  wrote on last edited by
                  #15

                  Go to start and type Change System Sounds and click the item that appears.

                  e1a9dd53-a415-4ab5-9a7f-d748bf1893c7-image.png
                  Then click the playback tab and screenshot that window please.

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                  • SpazmicParadoxundefined Offline
                    SpazmicParadoxundefined Offline
                    SpazmicParadox
                    wrote on last edited by
                    #16

                    Screenshot (3).png

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                    • Mr. Androidundefined Offline
                      Mr. Androidundefined Offline
                      Mr. Android
                      Plutonium Admin
                      wrote on last edited by
                      #17

                      Cheers, so your device is set as the default device across everything so that's good. It makes me think it might be a sound driver problem, would you mind downloading this: https://www.ccleaner.com/speccy/download/standard and run it by opening the start menu and typing Speccy? Can you then screenshot the window that opens? Please wait until it finishes analyzing. It will look something like this:
                      2552054f-360a-488d-a700-b66f6dd6d9e7-image.png

                      SpazmicParadoxundefined 1 Reply Last reply
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                      • Mr. Androidundefined Mr. Android

                        Cheers, so your device is set as the default device across everything so that's good. It makes me think it might be a sound driver problem, would you mind downloading this: https://www.ccleaner.com/speccy/download/standard and run it by opening the start menu and typing Speccy? Can you then screenshot the window that opens? Please wait until it finishes analyzing. It will look something like this:
                        2552054f-360a-488d-a700-b66f6dd6d9e7-image.png

                        SpazmicParadoxundefined Offline
                        SpazmicParadoxundefined Offline
                        SpazmicParadox
                        wrote on last edited by
                        #18

                        @Mr-Android Screenshot (4).png

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                        • Mr. Androidundefined Offline
                          Mr. Androidundefined Offline
                          Mr. Android
                          Plutonium Admin
                          wrote on last edited by
                          #19

                          https://www.dell.com/support/contents/uk/en/ukbsdt1/article/product-support/self-support-knowledgebase/software-and-downloads/supportassist

                          Dell SupportAssist is likely the easiest way to do some driver updates. If you let it install and scan your machine, it should then offer you any driver updates, probably worth installing them all, especially if there is a sound driver update. (screenshot the window after all the updates are done please)

                          Just incase this doesn't work, can you also open the start menu and type winver and screenshot the window that opens, thanks.

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                          • SpazmicParadoxundefined Offline
                            SpazmicParadoxundefined Offline
                            SpazmicParadox
                            wrote on last edited by
                            #20

                            could it be because downloaded it from discord server?
                            because Before it was from the plutonium website and it worked except that I cant play multiplayer.

                            Mr. Androidundefined 1 Reply Last reply
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                            • SpazmicParadoxundefined SpazmicParadox

                              could it be because downloaded it from discord server?
                              because Before it was from the plutonium website and it worked except that I cant play multiplayer.

                              Mr. Androidundefined Offline
                              Mr. Androidundefined Offline
                              Mr. Android
                              Plutonium Admin
                              wrote on last edited by
                              #21

                              SpazmicParadox I'm not sure I follow?
                              What do you mean by "it"?

                              SpazmicParadoxundefined 2 Replies Last reply
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                              • Mr. Androidundefined Mr. Android

                                SpazmicParadox I'm not sure I follow?
                                What do you mean by "it"?

                                SpazmicParadoxundefined Offline
                                SpazmicParadoxundefined Offline
                                SpazmicParadox
                                wrote on last edited by
                                #22

                                @Mr-Android by it I mean the sound problem probably is because I downloaded bo2 through the discord server.

                                1 Reply Last reply
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                                • Mr. Androidundefined Mr. Android

                                  SpazmicParadox I'm not sure I follow?
                                  What do you mean by "it"?

                                  SpazmicParadoxundefined Offline
                                  SpazmicParadoxundefined Offline
                                  SpazmicParadox
                                  wrote on last edited by
                                  #23

                                  @Mr-Android the bo2 worked better before downloading's it again from the discord server

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                                  • SpazmicParadoxundefined Offline
                                    SpazmicParadoxundefined Offline
                                    SpazmicParadox
                                    wrote on last edited by
                                    #24

                                    I will reinstall black ops but instead from the website not discord server

                                    Mr. Androidundefined 1 Reply Last reply
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                                    • SpazmicParadoxundefined SpazmicParadox

                                      I will reinstall black ops but instead from the website not discord server

                                      Mr. Androidundefined Offline
                                      Mr. Androidundefined Offline
                                      Mr. Android
                                      Plutonium Admin
                                      wrote on last edited by
                                      #25

                                      SpazmicParadox Sounds good - make sure to place piry.exe somewhere such as C:\Games

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                                      • SpazmicParadoxundefined Offline
                                        SpazmicParadoxundefined Offline
                                        SpazmicParadox
                                        wrote on last edited by
                                        #26

                                        Okay I will inform you @Mr-Android if it works more you may want to fix discoed one if it works better

                                        Mr. Androidundefined 1 Reply Last reply
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                                        • SpazmicParadoxundefined SpazmicParadox

                                          Okay I will inform you @Mr-Android if it works more you may want to fix discoed one if it works better

                                          Mr. Androidundefined Offline
                                          Mr. Androidundefined Offline
                                          Mr. Android
                                          Plutonium Admin
                                          wrote on last edited by
                                          #27

                                          SpazmicParadox I don't think there's a difference so i'll be interested to see.

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