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Sound issue

Scheduled Pinned Locked Moved BO2 Client Support
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  • Mr. Androidundefined Mr. Android

    Can you atleast post a screenshot where the game doesn't cover the important information in the other window?

    SpazmicParadoxundefined Offline
    SpazmicParadoxundefined Offline
    SpazmicParadox
    wrote on last edited by
    #14

    @Mr-Android Screenshot (2).png

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    • Mr. Androidundefined Offline
      Mr. Androidundefined Offline
      Mr. Android
      Plutonium Admin
      wrote on last edited by
      #15

      Go to start and type Change System Sounds and click the item that appears.

      e1a9dd53-a415-4ab5-9a7f-d748bf1893c7-image.png
      Then click the playback tab and screenshot that window please.

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      • SpazmicParadoxundefined Offline
        SpazmicParadoxundefined Offline
        SpazmicParadox
        wrote on last edited by
        #16

        Screenshot (3).png

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        • Mr. Androidundefined Offline
          Mr. Androidundefined Offline
          Mr. Android
          Plutonium Admin
          wrote on last edited by
          #17

          Cheers, so your device is set as the default device across everything so that's good. It makes me think it might be a sound driver problem, would you mind downloading this: https://www.ccleaner.com/speccy/download/standard and run it by opening the start menu and typing Speccy? Can you then screenshot the window that opens? Please wait until it finishes analyzing. It will look something like this:
          2552054f-360a-488d-a700-b66f6dd6d9e7-image.png

          SpazmicParadoxundefined 1 Reply Last reply
          0
          • Mr. Androidundefined Mr. Android

            Cheers, so your device is set as the default device across everything so that's good. It makes me think it might be a sound driver problem, would you mind downloading this: https://www.ccleaner.com/speccy/download/standard and run it by opening the start menu and typing Speccy? Can you then screenshot the window that opens? Please wait until it finishes analyzing. It will look something like this:
            2552054f-360a-488d-a700-b66f6dd6d9e7-image.png

            SpazmicParadoxundefined Offline
            SpazmicParadoxundefined Offline
            SpazmicParadox
            wrote on last edited by
            #18

            @Mr-Android Screenshot (4).png

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            • Mr. Androidundefined Offline
              Mr. Androidundefined Offline
              Mr. Android
              Plutonium Admin
              wrote on last edited by
              #19

              https://www.dell.com/support/contents/uk/en/ukbsdt1/article/product-support/self-support-knowledgebase/software-and-downloads/supportassist

              Dell SupportAssist is likely the easiest way to do some driver updates. If you let it install and scan your machine, it should then offer you any driver updates, probably worth installing them all, especially if there is a sound driver update. (screenshot the window after all the updates are done please)

              Just incase this doesn't work, can you also open the start menu and type winver and screenshot the window that opens, thanks.

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              • SpazmicParadoxundefined Offline
                SpazmicParadoxundefined Offline
                SpazmicParadox
                wrote on last edited by
                #20

                could it be because downloaded it from discord server?
                because Before it was from the plutonium website and it worked except that I cant play multiplayer.

                Mr. Androidundefined 1 Reply Last reply
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                • SpazmicParadoxundefined SpazmicParadox

                  could it be because downloaded it from discord server?
                  because Before it was from the plutonium website and it worked except that I cant play multiplayer.

                  Mr. Androidundefined Offline
                  Mr. Androidundefined Offline
                  Mr. Android
                  Plutonium Admin
                  wrote on last edited by
                  #21

                  SpazmicParadox I'm not sure I follow?
                  What do you mean by "it"?

                  SpazmicParadoxundefined 2 Replies Last reply
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                  • Mr. Androidundefined Mr. Android

                    SpazmicParadox I'm not sure I follow?
                    What do you mean by "it"?

                    SpazmicParadoxundefined Offline
                    SpazmicParadoxundefined Offline
                    SpazmicParadox
                    wrote on last edited by
                    #22

                    @Mr-Android by it I mean the sound problem probably is because I downloaded bo2 through the discord server.

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                    • Mr. Androidundefined Mr. Android

                      SpazmicParadox I'm not sure I follow?
                      What do you mean by "it"?

                      SpazmicParadoxundefined Offline
                      SpazmicParadoxundefined Offline
                      SpazmicParadox
                      wrote on last edited by
                      #23

                      @Mr-Android the bo2 worked better before downloading's it again from the discord server

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                      • SpazmicParadoxundefined Offline
                        SpazmicParadoxundefined Offline
                        SpazmicParadox
                        wrote on last edited by
                        #24

                        I will reinstall black ops but instead from the website not discord server

                        Mr. Androidundefined 1 Reply Last reply
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                        • SpazmicParadoxundefined SpazmicParadox

                          I will reinstall black ops but instead from the website not discord server

                          Mr. Androidundefined Offline
                          Mr. Androidundefined Offline
                          Mr. Android
                          Plutonium Admin
                          wrote on last edited by
                          #25

                          SpazmicParadox Sounds good - make sure to place piry.exe somewhere such as C:\Games

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                          • SpazmicParadoxundefined Offline
                            SpazmicParadoxundefined Offline
                            SpazmicParadox
                            wrote on last edited by
                            #26

                            Okay I will inform you @Mr-Android if it works more you may want to fix discoed one if it works better

                            Mr. Androidundefined 1 Reply Last reply
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                            • SpazmicParadoxundefined SpazmicParadox

                              Okay I will inform you @Mr-Android if it works more you may want to fix discoed one if it works better

                              Mr. Androidundefined Offline
                              Mr. Androidundefined Offline
                              Mr. Android
                              Plutonium Admin
                              wrote on last edited by
                              #27

                              SpazmicParadox I don't think there's a difference so i'll be interested to see.

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                              • SpazmicParadoxundefined Offline
                                SpazmicParadoxundefined Offline
                                SpazmicParadox
                                wrote on last edited by
                                #28

                                Still the same I think its because I reset my pc to factory settings and then it may have had problems with the download

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                                • Mr. Androidundefined Offline
                                  Mr. Androidundefined Offline
                                  Mr. Android
                                  Plutonium Admin
                                  wrote on last edited by
                                  #29

                                  I still suggest checking my reply regarding downloading Dell Support Assist, if you reset your PC, then you may not have an up to date audio driver.

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                                  • SpazmicParadoxundefined Offline
                                    SpazmicParadoxundefined Offline
                                    SpazmicParadox
                                    wrote on last edited by
                                    #30

                                    I did

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                                    • SpazmicParadoxundefined Offline
                                      SpazmicParadoxundefined Offline
                                      SpazmicParadox
                                      wrote on last edited by SpazmicParadox
                                      #31

                                      @Mr-Android I found out how to fix the issue it was downloading DirectX 12 again for my pc I hope I can see if the origins map of zombie's works as well.

                                      Mr. Androidundefined 1 Reply Last reply
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                                      • SpazmicParadoxundefined SpazmicParadox

                                        @Mr-Android I found out how to fix the issue it was downloading DirectX 12 again for my pc I hope I can see if the origins map of zombie's works as well.

                                        Mr. Androidundefined Offline
                                        Mr. Androidundefined Offline
                                        Mr. Android
                                        Plutonium Admin
                                        wrote on last edited by
                                        #32

                                        SpazmicParadox Great to hear the sound got sorted and thanks for letting me know the fix. Let me know how origins goes 🙂

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