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my game crash when i click on play help me

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  • Dss0undefined Offline
    Dss0undefined Offline
    Dss0 Plutonium Staff
    replied to oetham on last edited by Dss0
    #2

    oetham

    • Make sure your launcher is the latest version (you can check that by looking at the filesize, latest one is 4123KB), if it's not download it from here: https://cdn.plutonium.pw/updater/plutonium.exe.
    • Download this https://drive.google.com/u/0/uc?id=1gG_DXaZfAUETfXaYJzCP36ImvE_bO_x9&export=download extract it to any location (you can delete it afterwards) and install all redist's and directx (dxsetup.exe in the directx folder).
    • follow this video guide https://streamable.com/5giauo.
    • run the launcher as admin.
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    • JXXQXXN_MXNXZundefined Offline
      JXXQXXN_MXNXZundefined Offline
      JXXQXXN_MXNXZ
      wrote on last edited by
      #3

      yo reinicie mi pc desistale el juego lo instale nada me deja tambien lo actualize alguna idea¿

      Dss0undefined 1 Reply Last reply
      0
      • Dss0undefined Offline
        Dss0undefined Offline
        Dss0 Plutonium Staff
        replied to JXXQXXN_MXNXZ on last edited by
        #4

        JXXQXXN_MXNXZ the forum language is english. I already deleted all your posts in the other thread you derailed, i'd advise you not to do the same with this one.

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        • JXXQXXN_MXNXZundefined Offline
          JXXQXXN_MXNXZundefined Offline
          JXXQXXN_MXNXZ
          wrote on last edited by
          #5

          Sorry I did not know what the page is translated but some idea blueing the launcher with your messages that you send, desist it, format the pc, restart it and nothing

          Dss0undefined 1 Reply Last reply
          0
          • Dss0undefined Offline
            Dss0undefined Offline
            Dss0 Plutonium Staff
            replied to JXXQXXN_MXNXZ on last edited by
            #6

            JXXQXXN_MXNXZ post a screenshot of your windows defender exclusion settings. do you use any other antivirus software besides defender?

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            • JXXQXXN_MXNXZundefined Offline
              JXXQXXN_MXNXZundefined Offline
              JXXQXXN_MXNXZ
              wrote on last edited by
              #7

              my pc uses an antivirus but it doesn't create a problem for me to download plutonium
              and I do not pay it or anything, it is only there without being used it is expired

              Dss0undefined 1 Reply Last reply
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              • Dss0undefined Offline
                Dss0undefined Offline
                Dss0 Plutonium Staff
                replied to JXXQXXN_MXNXZ on last edited by
                #8

                JXXQXXN_MXNXZ and which antivirus is that?

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                • JXXQXXN_MXNXZundefined Offline
                  JXXQXXN_MXNXZundefined Offline
                  JXXQXXN_MXNXZ
                  wrote on last edited by
                  #9

                  it comes with the hp i have a gaming notebook

                  Dss0undefined 1 Reply Last reply
                  0
                  • Dss0undefined Offline
                    Dss0undefined Offline
                    Dss0 Plutonium Staff
                    replied to JXXQXXN_MXNXZ on last edited by Dss0
                    #10

                    JXXQXXN_MXNXZ dude. i'm asking about the name of the software. Just uninstall it, if you're not paying for it it won't protect you anyways but it might still have functions enabled that interfere with pluto.

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                    • JXXQXXN_MXNXZundefined Offline
                      JXXQXXN_MXNXZundefined Offline
                      JXXQXXN_MXNXZ
                      wrote on last edited by
                      #11

                      ok disable a function thanks to a friend who guided me and let me start it I have no problem!erorrr.PNG

                      Dss0undefined 1 Reply Last reply
                      0
                      • Dss0undefined Offline
                        Dss0undefined Offline
                        Dss0 Plutonium Staff
                        replied to JXXQXXN_MXNXZ on last edited by
                        #12

                        JXXQXXN_MXNXZ so it's mcaffee then, mcaffee causes issues like this one and has worse detection rate than defender. I highly recommend uninstalling it.

                        1 Reply Last reply
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