just a guess, but do you have all of these installed?
-updated directx (the one wich the auto installer thinks its best is ok)
-.NET Framework 3.5 and 4.8 activated in System Resources
-all of Visuall C++ updates from 2005-2019 (i get mine from techpowerup)
installed alot of games and mainly this one in aloooot of PCs and never seen this problem
bu ive also installed all the items i said first.