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Launcher Support

Request support for the Plutonium Launcher, please wait at-least 1 day for a reply, it can get busy.

3.8k Topics 13.7k Posts
  • Forgotten password

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    Is it possible that you can please delete the account with the username
  • Help

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  • Crash ID: 96f17bacce504c9187b97e2ba1406646 help

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  • When I Setup BO2 Zombies, the directory selection doesn’t work

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    @elucidic plutonium freshly installed or the game? they are two different things. Plutonium is just the launcher, it does not contain the game files. It makes your existing game safer to play online and adds tons of cool features and improvements. But you still need a copy of the game for this to work. Assuming you used the default location when you installed the game, it would be Program Files(x86)/steam/steamapps/common/Call of Duty - Black Ops II
  • "Your Email is Unverified!"

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    A Former User?
    @Hadi77KSA it doesnt work for some reasons
  • Every time i try to open the launcher i get a crash report??

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    A Former User?
    Hi @ShadowCowboy , Sorry to hear you’re running into this crash . Don’t worry, this usually happens for a few common reasons try following this: Make sure you’re opening the right file → it should be plutonium.exe (the updater), not the old plutonium-launcher-win32.exe. Clean reinstall the launcher files: Close Plutonium completely. If you ever had the torrent version, remove it from your torrent client. Delete plutonium.exe and plutonium.new.exe if they exist. Delete the folder %localappdata%\Plutonium. Download a fresh plutonium.exe from the official site and run it again. Install the required runtimes (even if you think you already have them): .NET Framework 4.7.2 or newer Visual C++ Redistributables (both x86 and x64) DirectX (June 2010) Check antivirus/firewall: sometimes they block the updater. Add Plutonium as an exception in your AV and allow it through your firewall. Check your network settings: if the crash report mentions connection errors, try switching Wi-Fi, using a hotspot, or making sure your system time and date are correct. Update Windows and GPU drivers: Plutonium requires Windows 8.1/10/11 and a DirectX 11 compatible GPU. If it still crashes after that, you can open Event Viewer → Windows Logs → Application right after the crash and see which module is failing then share that info along with your Windows version and Crash ID, it helps a lot.
  • plutonium is not opening

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    The same thing happened to me, you must press win + r, put %localappdata%\Plutonium, delete everything and reopen the launcher as administrator, it worked for me.
  • do i comment here for help?

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    It is case sensitive. Make sure when you type your name. Type it exactly what you wrote your name as.
  • PLutonoium updater are working? Cant open it to play

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  • Not Receiving password reset email.

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    @dudiebug no problem!
  • Crash ID: 5cdff74959e54526b89c866ed4f0dd34

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    I've already solved it. It's because of the Wi-Fi network I'm connected to. I switched networks, and it still lets me connect. I don't know if it's because of a radio protocol or the address it's giving me is invalid. I'm not sure what the problem is. But it can be solved by switching Wi-Fi networks. Thanks.
  • BO2 not launching

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    oh well that I'll do then, thanks
  • The plutonium luncher doesn't work

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    can someone help me pls? I am playing with my friend in the house ,but we cannot connect with eachother . Is maybe a problem with the internet? My friend is playing now ,but i cannot join him.
  • I can't install plutonium

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    https://forum.plutonium.pw/post/156335
  • Can't login on launcher

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  • 0 Votes
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    Sorry, but nothing can be done.
  • only plutoniom .exe is getting download

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    @corn_lover what other files? plutonium.exe is the only file the launcher needs to install. You can then download mods from the forums (just find something you like and download it and put it in the plutonium appdata folder)
  • get ban

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    @ataffa you can't, just have to wait it out.
  • Error

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    @SrCronos tysm bro, u solved my problem
  • Could not authenticate to plutonium...

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    yes me too if you have a minizamed to lauche t6 you cant play