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Launcher Support

Request support for the Plutonium Launcher, please wait at-least 1 day for a reply, it can get busy.

3.7k Topics 13.5k Posts
  • This topic is deleted!

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  • crash ID 6557d28569215e13

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  • my laucher is crashing when i enter a game

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    @lirarze Crash with an error (0x000007b, crashdump error or similar) There is no easy answer for this but here are some possible solutions Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus Repair your game: https://plutonium.pw/docs/repair/ Update your GPU drivers Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35 If you're running the game in a virtual machine don't, this doesn't work If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.) Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.) If you use an Avermedia capture card uninstall its drivers Verify the integrity of your system files: Open the start menu and search for "cmd" Run cmd as admin Copy and paste (right click) each command below one by one in the cmd and press enter after each command Only put the next command when the one you ran is finished. DISM /Online /Cleanup-Image /CheckHealth DISM /Online /Cleanup-Image /ScanHealth DISM /Online /Cleanup-Image /RestoreHealth sfc /scannow Once it's done restart your PC If after doing all of this it still doesn't work reply with these info What your antivirus is and if you disabled or uninstalled it A screenshot of your game files The crashdump files created in %localappdata%\Plutonium\crashdumps (upload them on a website like Google Drive, Mediafire or anyyhing else and include the link here) As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.
  • how can i play offline

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    @BLACKMAID Quando você entrar no jogo, aperta F10 que vai aparecer vários servidores, escolha e pronto
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  • Don't see BO1 as an option on plutonium launcher

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    @Scruffy-Harvey you can preload them if you're quick. We had some issues and couldn't update the documentation so the bo1 install guide is still on there but it'll be removed soon.
  • Plutonium-Launcher-win32.exe

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    @vetxzyto download and run this https://github.com/ChxseH/Redist-Installer/releases/download/latest/Redist-Installer.bat. If you have further issues create a new topic, this one is 2 years old.
  • Setup button is not working

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    @EmojiPlay already answered on Discord but I put it here too for other people to see How to fix Setup not changing to Play when selecting the folder? This happens because the path to your game has non english characters. For example C:\Téléchargements has 2 é characters which don't exist in english so the launcher cannot read it. Change the folders names in the path to make sure it has english characters only. For example C:\Telechargements or C:\Games
  • Can't Log In

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    @PinkytheStinky try changing your dns servers: https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10
  • Does it run on Windows 7?

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    @EMP_ALI no. https://plutonium.pw/docs/system-requirements/
  • Can not update plutonium

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    Alright, I just reset my pc and it magically worked. Thank you @Dss0 !
  • shortcut to games

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    @Resxt Ah yea ok I wouldn't mind that thanks for the Clarification
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  • Impossible to play on lan

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    @Dss0 Thank you very much for the reply
  • Suporte Luncher Plutônio

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    Redist Errors related to D3DCOMPILER_43.dll, XINPUT1_3.dll, D3DX9_37.dll, MSVCP140.dll or VCRUNTIME140.dll are caused by missing redistributable on your system. To fix this a member of the staff created a script that will download and install all the redistributable (redist) required to get Plutonium running. Download and open the script from the link below and let it finish to download and install every redist (Direct X, Visual C++ etc.) Then once it says it's finished you can close it and start your game. https://github.com/ChxseH/Redist-Installer/releases/download/latest/Redist-Installer.bat The speed varies depending on your download speed and on your PC specs. The script is safe so if you get a message from Windows click on "More info" and "Run anyway". You can always right click on it and click edit to see what's inside.
  • BLACK OPS 1

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    @VEGAAA [image: 1650316174269-6e79696c-6c7f-47c1-a303-6d04636d8b0f-image.png]
  • Need Help for a Friend.

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    @Resxt I guess, but well I've found the solution. Thanks anyways.
  • Cant open the plutonium exe

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    @Dss0 [image: 1650297472178-597e7eb5e02b0deb6da28585377eb0f0.png]
  • launcher n abri

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    @madraque said in launcher n abri: windows 7 64 bits quando vo instalar o launcher num aparece nda we don't support windows 7, upgrade to win10.
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