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Launcher Support

Request support for the Plutonium Launcher, please wait at-least 1 day for a reply, it can get busy.

3.7k Topics 13.5k Posts
  • Why is plutonium t5 not showing up in the launcher?

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    @Baugh91 i don't know when in may but i'd be guessing towards the end of the month.
  • how can I pick a different file so I can play waw zombies

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    @Nullbeatle84500 https://plutonium.pw/docs/install/#setting-up-t6-with-the-plutonium-launcher
  • GPUDriverD3D11::unable to create textures

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    @sbfh6 How to fix GPUDriverD3D11 errors? Update your GPU drivers https://www.howtogeek.com/135976/how-to-update-your-graphics-drivers-for-maximum-gaming-performance/ Install Direct X (even if it's already installed) https://www.microsoft.com/en-us/download/details.aspx?id=35 Now restart your PC and try to start the launcher/your game again. If the issue persists then your PC probably doesn't have a Direct X 11 capable GPU but there is a way to bypass that. Download and run DXCpl.exe https://drive.google.com/file/d/1qvWbHrnBVVibYozaO9peXcSS9ovEBMhd/view Click "Edit List..." Click the three dots right of the "enter a process or folder name" field and select "plutonium-launcher-win32.exe" located in C:\Users\Username\AppData\Local\Plutonium\bin (Username is your Windows username) Tick the "force warp" checkbox and select "11_0" from the "feature level limit" dropdown menu Hit OK & try to start the launcher/your game again.
  • launcher closing after i launch it

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    i dont have one all my stuff is turned off
  • Failed to download file storage/iw5/mp_nuked.iwd

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    @Resxt It worked, thanks, possibly it was some running process that was blocking the installation yesterday, I tried the steps you told me and it worked.
  • False positive?

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    @BossiMode "why is it named that?" well do you know what that detection name means anyways? Yes it's a false positive it frequently happens on unsigned/"unknown" software like Plutonium after they update. For exemple qBittorrent is often detected as a malware when it's updated although it has been among the most trusted torrent clients in the torrenting community for a long time now and, iirc, is open source. https://plutonium.pw/docs/antivirus/
  • T6 Connect

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    @TherealAlek covered here https://forum.plutonium.pw/topic/6832/common-launcher-issues-solutions
  • my launcher closes by itself

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    I don't have any other antivirus besides Defender, which is disabled by cmd. I even opened the game a couple of times, it worked for a minute and then it just closes without warning and without any error on the screen
  • This topic is deleted!

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  • crash ID 6557d28569215e13

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  • my laucher is crashing when i enter a game

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    @lirarze Crash with an error (0x000007b, crashdump error or similar) There is no easy answer for this but here are some possible solutions Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus Repair your game: https://plutonium.pw/docs/repair/ Update your GPU drivers Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35 If you're running the game in a virtual machine don't, this doesn't work If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.) Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.) If you use an Avermedia capture card uninstall its drivers Verify the integrity of your system files: Open the start menu and search for "cmd" Run cmd as admin Copy and paste (right click) each command below one by one in the cmd and press enter after each command Only put the next command when the one you ran is finished. DISM /Online /Cleanup-Image /CheckHealth DISM /Online /Cleanup-Image /ScanHealth DISM /Online /Cleanup-Image /RestoreHealth sfc /scannow Once it's done restart your PC If after doing all of this it still doesn't work reply with these info What your antivirus is and if you disabled or uninstalled it A screenshot of your game files The crashdump files created in %localappdata%\Plutonium\crashdumps (upload them on a website like Google Drive, Mediafire or anyyhing else and include the link here) As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.
  • how can i play offline

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    @BLACKMAID Quando você entrar no jogo, aperta F10 que vai aparecer vários servidores, escolha e pronto
  • This topic is deleted!

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  • Don't see BO1 as an option on plutonium launcher

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    @Scruffy-Harvey you can preload them if you're quick. We had some issues and couldn't update the documentation so the bo1 install guide is still on there but it'll be removed soon.
  • Plutonium-Launcher-win32.exe

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    @vetxzyto download and run this https://github.com/ChxseH/Redist-Installer/releases/download/latest/Redist-Installer.bat. If you have further issues create a new topic, this one is 2 years old.
  • Setup button is not working

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    @EmojiPlay already answered on Discord but I put it here too for other people to see How to fix Setup not changing to Play when selecting the folder? This happens because the path to your game has non english characters. For example C:\Téléchargements has 2 é characters which don't exist in english so the launcher cannot read it. Change the folders names in the path to make sure it has english characters only. For example C:\Telechargements or C:\Games
  • Can't Log In

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    @PinkytheStinky try changing your dns servers: https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10
  • Does it run on Windows 7?

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    @EMP_ALI no. https://plutonium.pw/docs/system-requirements/
  • Can not update plutonium

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    Alright, I just reset my pc and it magically worked. Thank you @Dss0 !
  • shortcut to games

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    @Resxt Ah yea ok I wouldn't mind that thanks for the Clarification