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Plutonium BO2 zombies keeps crashing

Scheduled Pinned Locked Moved BO2 Client Support
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  • EYYSEEundefined EYYSEE

    Resxt How would I be able to check what scripts I have installed? Also I believe that I only have Windows' base antivirus installed. I checked my system tray and saw nothing antivirus related (except for windows security).

    I'll be sure to try out windowed borderless and see how it goes.

    EYYSEEundefined Offline
    EYYSEEundefined Offline
    EYYSEE
    wrote on last edited by
    #6
    This post is deleted!
    1 Reply Last reply
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    • Resxtundefined Resxt

      Do you have any script installed?
      What's your antivirus?
      Also try playing in windowed borderless

      EYYSEEundefined Offline
      EYYSEEundefined Offline
      EYYSEE
      wrote on last edited by
      #7

      Resxt I tried windowed borderless the game still crashes. However this time I retain control of everything and I still have sound, it's just the screen that's frozen.

      Resxtundefined 1 Reply Last reply
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      • EYYSEEundefined EYYSEE

        Resxt I tried windowed borderless the game still crashes. However this time I retain control of everything and I still have sound, it's just the screen that's frozen.

        Resxtundefined Offline
        Resxtundefined Offline
        Resxt
        Plutonium Staff
        wrote on last edited by Resxt
        #8

        EYYSEE creating multiple topics isn't necessary you could just bump this one.

        Are you 100% sure you don't have any other security tool/antivirus other than Windows Defender even turned off?

        Does it happen in a private game or in a public server?

        Your scripts are in %localappdata%\Plutonium\storage\t6\scripts
        Screenshot both the scripts and the scripts\zm folders

        What you need to do in the meantime is repairing your game
        https://plutonium.pw/docs/repair/

        EYYSEEundefined 2 Replies Last reply
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        • Resxtundefined Resxt

          EYYSEE creating multiple topics isn't necessary you could just bump this one.

          Are you 100% sure you don't have any other security tool/antivirus other than Windows Defender even turned off?

          Does it happen in a private game or in a public server?

          Your scripts are in %localappdata%\Plutonium\storage\t6\scripts
          Screenshot both the scripts and the scripts\zm folders

          What you need to do in the meantime is repairing your game
          https://plutonium.pw/docs/repair/

          EYYSEEundefined Offline
          EYYSEEundefined Offline
          EYYSEE
          wrote on last edited by
          #9

          Resxt Right sorry about not bumping my post, I just don't exactly know how to do that lmao.

          As for the security tools, I'm not sure how to check all my security tools, but I know I have norton life lock uninstalled, although I still have the norton download manager (so I'm pretty sure it should have zero effect).

          My problem happens in private and public games.

          image_2022-10-01_021213110.png
          ^Here's my scripts folder

          I torrented the game using uTorrent so maybe I could try redownloading it with QBittorrent to see if that works.

          Resxtundefined 1 Reply Last reply
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          • Resxtundefined Resxt

            EYYSEE creating multiple topics isn't necessary you could just bump this one.

            Are you 100% sure you don't have any other security tool/antivirus other than Windows Defender even turned off?

            Does it happen in a private game or in a public server?

            Your scripts are in %localappdata%\Plutonium\storage\t6\scripts
            Screenshot both the scripts and the scripts\zm folders

            What you need to do in the meantime is repairing your game
            https://plutonium.pw/docs/repair/

            EYYSEEundefined Offline
            EYYSEEundefined Offline
            EYYSEE
            wrote on last edited by EYYSEE
            #10

            Resxt I've repaired the files with QBittorrent and plutonium still crashes.

            1 Reply Last reply
            1
            • EYYSEEundefined EYYSEE

              Resxt Right sorry about not bumping my post, I just don't exactly know how to do that lmao.

              As for the security tools, I'm not sure how to check all my security tools, but I know I have norton life lock uninstalled, although I still have the norton download manager (so I'm pretty sure it should have zero effect).

              My problem happens in private and public games.

              image_2022-10-01_021213110.png
              ^Here's my scripts folder

              I torrented the game using uTorrent so maybe I could try redownloading it with QBittorrent to see if that works.

              Resxtundefined Offline
              Resxtundefined Offline
              Resxt
              Plutonium Staff
              wrote on last edited by
              #11

              EYYSEE the game files have nothing to do with your issue.
              If you're not even sure which antivirus you have it's hard to continue.
              If you have Norton installed it's almost sure this is what's causing the game to crash.
              Norton is a pretty bad antivirus and will ignore any exclusion you set and crash things with no warning so I would recommend uninstalling everything related to it. Also you need to be sure of what security software you have. If you really don't know go in Windows settings > apps and screenshot all the apps you have

              Also I said "screenshot both the scripts folder and scripts\zm" and you didn't so I will assume there is no scripts in the scripts folder itself

              Finally you could try unplugging devices you have plugged in on your PC (controllers, second monitor, VR headset etc.)
              Also if you have anything related to Avermedia installed it can cause issues so try uninstalling them

              EYYSEEundefined 3 Replies Last reply
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              • Resxtundefined Resxt

                EYYSEE the game files have nothing to do with your issue.
                If you're not even sure which antivirus you have it's hard to continue.
                If you have Norton installed it's almost sure this is what's causing the game to crash.
                Norton is a pretty bad antivirus and will ignore any exclusion you set and crash things with no warning so I would recommend uninstalling everything related to it. Also you need to be sure of what security software you have. If you really don't know go in Windows settings > apps and screenshot all the apps you have

                Also I said "screenshot both the scripts folder and scripts\zm" and you didn't so I will assume there is no scripts in the scripts folder itself

                Finally you could try unplugging devices you have plugged in on your PC (controllers, second monitor, VR headset etc.)
                Also if you have anything related to Avermedia installed it can cause issues so try uninstalling them

                EYYSEEundefined Offline
                EYYSEEundefined Offline
                EYYSEE
                wrote on last edited by EYYSEE
                #12

                Resxt Sorry I misread your message about the scripts screenshot. Here is the second one:5cdf7bc2-5c10-433d-8feb-5a8271f8e164-image.png

                As for my apps, here they are:

                f7c31ad7-4b0b-4156-8752-7264c79d3cbe-image.png
                3b7e0588-7014-47a8-a9fb-0e824d98364f-image.png
                6ca2d0d3-c561-4d51-b655-bd90ebe6bf14-image.png
                83955b21-bf8e-471f-b7eb-a349b4f75edb-image.png
                97b2321f-29b0-49d6-83d9-cb88ebc57b8c-image.png
                73a0b745-cde9-47c5-95ec-e02fe901830f-image.png
                7b1fcf7d-9eb3-4d1a-821e-9a7f43c44de0-image.png
                ffba9c15-45fb-44f8-93af-053e89d906a5-image.png
                cf0614c9-fb3e-4adf-8cad-e08b4b4e661d-image.png

                Sorry about all the hassle with this antivirus nonsense. I bought my PC pre-built so it's quite difficult to tell what I have installed and all that. This is also my first PC so I'm not too tech savvy with it.

                1 Reply Last reply
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                • Resxtundefined Resxt

                  EYYSEE the game files have nothing to do with your issue.
                  If you're not even sure which antivirus you have it's hard to continue.
                  If you have Norton installed it's almost sure this is what's causing the game to crash.
                  Norton is a pretty bad antivirus and will ignore any exclusion you set and crash things with no warning so I would recommend uninstalling everything related to it. Also you need to be sure of what security software you have. If you really don't know go in Windows settings > apps and screenshot all the apps you have

                  Also I said "screenshot both the scripts folder and scripts\zm" and you didn't so I will assume there is no scripts in the scripts folder itself

                  Finally you could try unplugging devices you have plugged in on your PC (controllers, second monitor, VR headset etc.)
                  Also if you have anything related to Avermedia installed it can cause issues so try uninstalling them

                  EYYSEEundefined Offline
                  EYYSEEundefined Offline
                  EYYSEE
                  wrote on last edited by
                  #13

                  Resxt Update: I went and deleted everything on my PC norton related and the crashes still occur.

                  1 Reply Last reply
                  0
                  • EYYSEEundefined Offline
                    EYYSEEundefined Offline
                    EYYSEE
                    wrote on last edited by
                    #14
                    This post is deleted!
                    1 Reply Last reply
                    0
                    • Resxtundefined Resxt

                      EYYSEE the game files have nothing to do with your issue.
                      If you're not even sure which antivirus you have it's hard to continue.
                      If you have Norton installed it's almost sure this is what's causing the game to crash.
                      Norton is a pretty bad antivirus and will ignore any exclusion you set and crash things with no warning so I would recommend uninstalling everything related to it. Also you need to be sure of what security software you have. If you really don't know go in Windows settings > apps and screenshot all the apps you have

                      Also I said "screenshot both the scripts folder and scripts\zm" and you didn't so I will assume there is no scripts in the scripts folder itself

                      Finally you could try unplugging devices you have plugged in on your PC (controllers, second monitor, VR headset etc.)
                      Also if you have anything related to Avermedia installed it can cause issues so try uninstalling them

                      EYYSEEundefined Offline
                      EYYSEEundefined Offline
                      EYYSEE
                      wrote on last edited by
                      #15

                      Resxt How do I bump to get this topic relevant again? Is me replying to you helping?

                      Faeoticundefined 1 Reply Last reply
                      0
                      • hindercanrunundefined Offline
                        hindercanrunundefined Offline
                        hindercanrun
                        wrote on last edited by
                        #16

                        you just have to wait
                        you won’t always get a response

                        1 Reply Last reply
                        0
                        • EYYSEEundefined EYYSEE

                          Resxt How do I bump to get this topic relevant again? Is me replying to you helping?

                          Faeoticundefined Offline
                          Faeoticundefined Offline
                          Faeotic
                          Contributor
                          wrote on last edited by
                          #17

                          EYYSEE Please check %localappdata%/crashdumps for a plutnoium relate log
                          also check %localappdata%/plutonium/storage/crashdumps

                          if there's any files related to pluto please send them here

                          EYYSEEundefined 1 Reply Last reply
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                          • Faeoticundefined Faeotic

                            EYYSEE Please check %localappdata%/crashdumps for a plutnoium relate log
                            also check %localappdata%/plutonium/storage/crashdumps

                            if there's any files related to pluto please send them here

                            EYYSEEundefined Offline
                            EYYSEEundefined Offline
                            EYYSEE
                            wrote on last edited by
                            #18

                            Faeotic I found nothing plutonium related in %localappdata%/crashdumps. As for %localappdata%/plutonium/storage/crashdumps, the folder doesn't exist for me 54451aea-3719-46a1-b7f0-2d551086cf30-image.png

                            1 Reply Last reply
                            0
                            • Faeoticundefined Offline
                              Faeoticundefined Offline
                              Faeotic
                              Contributor
                              wrote on last edited by
                              #19

                              I noticed that you were running an OEM copy of windows. Could you try installing a fresh copy so you can avoid all of the BS software bundled with prebuilts?

                              https://www.itpro.com/operating-systems/microsoft-windows/358036/how-to-reinstall-windows-10-without-losing-data

                              1 Reply Last reply
                              0
                              • vyniciinundefined Offline
                                vyniciinundefined Offline
                                vyniciin
                                wrote on last edited by vyniciin
                                #20

                                Exception Code: 0xC0000005
                                Exception Address: 0x004E2897

                                ChatGPT say:

                                Crash ID: 52277cc782c546ad82eaff44d826c5d3

                                System.IO.IOException: The process cannot access the file 'C:\Users\Vini6\AppData\Local\Plutonium\info.json' because it is being used by another process.

                                at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
                                at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
                                at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
                                at System.IO.StreamWriter.CreateFile(String path, Boolean append, Boolean checkHost)
                                at System.IO.StreamWriter..ctor(String path, Boolean append, Encoding encoding, Int32 bufferSize, Boolean checkHost)
                                at System.IO.File.InternalWriteAllText(String path, String contents, Encoding encoding, Boolean checkHost)
                                at Plutonium.Updater.Core.Updater.<Run>d__24.MoveNext()
                                --- End of stack trace from the previous location where the exception was thrown ---
                                at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
                                at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
                                at Plutonium.Updater.App.Windows.UpdateWindow.<UpdateWindow_Loaded>d__6.MoveNext()

                                This error message indicates that the process was unable to access the 'info.json' file because it is currently being used by another process. This can happen if another program or instance of Plutonium is using the file simultaneously. To resolve this, try closing other programs that might be using this file or restart the computer to free up access to the file.

                                1 Reply Last reply
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                                • therealbluecupundefined Offline
                                  therealbluecupundefined Offline
                                  therealbluecup
                                  wrote on last edited by
                                  #21

                                  after 2 years you decide gpt will fix this? are you stupid?

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