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Plutonium BO2 zombies keeps crashing

Scheduled Pinned Locked Moved BO2 Client Support
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  • EYYSEEundefined EYYSEE

    Resxt Right sorry about not bumping my post, I just don't exactly know how to do that lmao.

    As for the security tools, I'm not sure how to check all my security tools, but I know I have norton life lock uninstalled, although I still have the norton download manager (so I'm pretty sure it should have zero effect).

    My problem happens in private and public games.

    image_2022-10-01_021213110.png
    ^Here's my scripts folder

    I torrented the game using uTorrent so maybe I could try redownloading it with QBittorrent to see if that works.

    Resxtundefined Offline
    Resxtundefined Offline
    Resxt
    Plutonium Staff
    wrote on last edited by
    #11

    EYYSEE the game files have nothing to do with your issue.
    If you're not even sure which antivirus you have it's hard to continue.
    If you have Norton installed it's almost sure this is what's causing the game to crash.
    Norton is a pretty bad antivirus and will ignore any exclusion you set and crash things with no warning so I would recommend uninstalling everything related to it. Also you need to be sure of what security software you have. If you really don't know go in Windows settings > apps and screenshot all the apps you have

    Also I said "screenshot both the scripts folder and scripts\zm" and you didn't so I will assume there is no scripts in the scripts folder itself

    Finally you could try unplugging devices you have plugged in on your PC (controllers, second monitor, VR headset etc.)
    Also if you have anything related to Avermedia installed it can cause issues so try uninstalling them

    EYYSEEundefined 3 Replies Last reply
    0
    • Resxtundefined Resxt

      EYYSEE the game files have nothing to do with your issue.
      If you're not even sure which antivirus you have it's hard to continue.
      If you have Norton installed it's almost sure this is what's causing the game to crash.
      Norton is a pretty bad antivirus and will ignore any exclusion you set and crash things with no warning so I would recommend uninstalling everything related to it. Also you need to be sure of what security software you have. If you really don't know go in Windows settings > apps and screenshot all the apps you have

      Also I said "screenshot both the scripts folder and scripts\zm" and you didn't so I will assume there is no scripts in the scripts folder itself

      Finally you could try unplugging devices you have plugged in on your PC (controllers, second monitor, VR headset etc.)
      Also if you have anything related to Avermedia installed it can cause issues so try uninstalling them

      EYYSEEundefined Offline
      EYYSEEundefined Offline
      EYYSEE
      wrote on last edited by EYYSEE
      #12

      Resxt Sorry I misread your message about the scripts screenshot. Here is the second one:5cdf7bc2-5c10-433d-8feb-5a8271f8e164-image.png

      As for my apps, here they are:

      f7c31ad7-4b0b-4156-8752-7264c79d3cbe-image.png
      3b7e0588-7014-47a8-a9fb-0e824d98364f-image.png
      6ca2d0d3-c561-4d51-b655-bd90ebe6bf14-image.png
      83955b21-bf8e-471f-b7eb-a349b4f75edb-image.png
      97b2321f-29b0-49d6-83d9-cb88ebc57b8c-image.png
      73a0b745-cde9-47c5-95ec-e02fe901830f-image.png
      7b1fcf7d-9eb3-4d1a-821e-9a7f43c44de0-image.png
      ffba9c15-45fb-44f8-93af-053e89d906a5-image.png
      cf0614c9-fb3e-4adf-8cad-e08b4b4e661d-image.png

      Sorry about all the hassle with this antivirus nonsense. I bought my PC pre-built so it's quite difficult to tell what I have installed and all that. This is also my first PC so I'm not too tech savvy with it.

      1 Reply Last reply
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      • Resxtundefined Resxt

        EYYSEE the game files have nothing to do with your issue.
        If you're not even sure which antivirus you have it's hard to continue.
        If you have Norton installed it's almost sure this is what's causing the game to crash.
        Norton is a pretty bad antivirus and will ignore any exclusion you set and crash things with no warning so I would recommend uninstalling everything related to it. Also you need to be sure of what security software you have. If you really don't know go in Windows settings > apps and screenshot all the apps you have

        Also I said "screenshot both the scripts folder and scripts\zm" and you didn't so I will assume there is no scripts in the scripts folder itself

        Finally you could try unplugging devices you have plugged in on your PC (controllers, second monitor, VR headset etc.)
        Also if you have anything related to Avermedia installed it can cause issues so try uninstalling them

        EYYSEEundefined Offline
        EYYSEEundefined Offline
        EYYSEE
        wrote on last edited by
        #13

        Resxt Update: I went and deleted everything on my PC norton related and the crashes still occur.

        1 Reply Last reply
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        • EYYSEEundefined Offline
          EYYSEEundefined Offline
          EYYSEE
          wrote on last edited by
          #14
          This post is deleted!
          1 Reply Last reply
          0
          • Resxtundefined Resxt

            EYYSEE the game files have nothing to do with your issue.
            If you're not even sure which antivirus you have it's hard to continue.
            If you have Norton installed it's almost sure this is what's causing the game to crash.
            Norton is a pretty bad antivirus and will ignore any exclusion you set and crash things with no warning so I would recommend uninstalling everything related to it. Also you need to be sure of what security software you have. If you really don't know go in Windows settings > apps and screenshot all the apps you have

            Also I said "screenshot both the scripts folder and scripts\zm" and you didn't so I will assume there is no scripts in the scripts folder itself

            Finally you could try unplugging devices you have plugged in on your PC (controllers, second monitor, VR headset etc.)
            Also if you have anything related to Avermedia installed it can cause issues so try uninstalling them

            EYYSEEundefined Offline
            EYYSEEundefined Offline
            EYYSEE
            wrote on last edited by
            #15

            Resxt How do I bump to get this topic relevant again? Is me replying to you helping?

            Faeoticundefined 1 Reply Last reply
            0
            • hindercanrunundefined Offline
              hindercanrunundefined Offline
              hindercanrun
              wrote on last edited by
              #16

              you just have to wait
              you won’t always get a response

              1 Reply Last reply
              0
              • EYYSEEundefined EYYSEE

                Resxt How do I bump to get this topic relevant again? Is me replying to you helping?

                Faeoticundefined Offline
                Faeoticundefined Offline
                Faeotic
                Contributor
                wrote on last edited by
                #17

                EYYSEE Please check %localappdata%/crashdumps for a plutnoium relate log
                also check %localappdata%/plutonium/storage/crashdumps

                if there's any files related to pluto please send them here

                EYYSEEundefined 1 Reply Last reply
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                • Faeoticundefined Faeotic

                  EYYSEE Please check %localappdata%/crashdumps for a plutnoium relate log
                  also check %localappdata%/plutonium/storage/crashdumps

                  if there's any files related to pluto please send them here

                  EYYSEEundefined Offline
                  EYYSEEundefined Offline
                  EYYSEE
                  wrote on last edited by
                  #18

                  Faeotic I found nothing plutonium related in %localappdata%/crashdumps. As for %localappdata%/plutonium/storage/crashdumps, the folder doesn't exist for me 54451aea-3719-46a1-b7f0-2d551086cf30-image.png

                  1 Reply Last reply
                  0
                  • Faeoticundefined Offline
                    Faeoticundefined Offline
                    Faeotic
                    Contributor
                    wrote on last edited by
                    #19

                    I noticed that you were running an OEM copy of windows. Could you try installing a fresh copy so you can avoid all of the BS software bundled with prebuilts?

                    https://www.itpro.com/operating-systems/microsoft-windows/358036/how-to-reinstall-windows-10-without-losing-data

                    1 Reply Last reply
                    0
                    • vyniciinundefined Offline
                      vyniciinundefined Offline
                      vyniciin
                      wrote on last edited by vyniciin
                      #20

                      Exception Code: 0xC0000005
                      Exception Address: 0x004E2897

                      ChatGPT say:

                      Crash ID: 52277cc782c546ad82eaff44d826c5d3

                      System.IO.IOException: The process cannot access the file 'C:\Users\Vini6\AppData\Local\Plutonium\info.json' because it is being used by another process.

                      at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
                      at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
                      at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
                      at System.IO.StreamWriter.CreateFile(String path, Boolean append, Boolean checkHost)
                      at System.IO.StreamWriter..ctor(String path, Boolean append, Encoding encoding, Int32 bufferSize, Boolean checkHost)
                      at System.IO.File.InternalWriteAllText(String path, String contents, Encoding encoding, Boolean checkHost)
                      at Plutonium.Updater.Core.Updater.<Run>d__24.MoveNext()
                      --- End of stack trace from the previous location where the exception was thrown ---
                      at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
                      at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
                      at Plutonium.Updater.App.Windows.UpdateWindow.<UpdateWindow_Loaded>d__6.MoveNext()

                      This error message indicates that the process was unable to access the 'info.json' file because it is currently being used by another process. This can happen if another program or instance of Plutonium is using the file simultaneously. To resolve this, try closing other programs that might be using this file or restart the computer to free up access to the file.

                      1 Reply Last reply
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                      • therealbluecupundefined Offline
                        therealbluecupundefined Offline
                        therealbluecup
                        wrote on last edited by
                        #21

                        after 2 years you decide gpt will fix this? are you stupid?

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