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  3. Hello, can someone help me to solve the following problem, I ran it without problems the first time, but now when I open plutonium I get this "crash ID: 29b706f2def43bd8b604e015c6ffd08" do you know why?

Hello, can someone help me to solve the following problem, I ran it without problems the first time, but now when I open plutonium I get this "crash ID: 29b706f2def43bd8b604e015c6ffd08" do you know why?

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  • wirysamm8888undefined wirysamm8888

    Resxt said in Hello, can someone help me to solve the following problem, I ran it without problems the first time, but now when I open plutonium I get this "crash ID: 29b706f2def43bd8b604e015c6ffd08" do you know why?:

    config.json, %localappdata%\Plutonium
    inicie el iniciador e intente nuevamente
    Si aún recibe el error, mencione cualquier herramienta antivirus / de seguridad instalada en su PC

    the only antivirus is windows defender, but now that i deleted the file i get a new error, "You're missing critical Plutonium files. Restart updater with internet access to download them."error 2.pngplut.png

    Resxtundefined Offline
    Resxtundefined Offline
    Resxt
    Plutonium Staff
    wrote on last edited by
    #4

    wirysamm8888 are you 100% sure you don't have any antivirus and no security tool installed? Even if it's disabled you need to mention it.

    You can try the 4 solutions listed here
    https://plutonium.pw/docs/update/#fixing-failed-to-check-for-updates

    wirysamm8888undefined 1 Reply Last reply
    0
    • Resxtundefined Resxt

      wirysamm8888 are you 100% sure you don't have any antivirus and no security tool installed? Even if it's disabled you need to mention it.

      You can try the 4 solutions listed here
      https://plutonium.pw/docs/update/#fixing-failed-to-check-for-updates

      wirysamm8888undefined Offline
      wirysamm8888undefined Offline
      wirysamm8888
      wrote on last edited by
      #5

      Resxt oh, if so there is one called Norton Security Ultra.
      Ok I will try those options, thanks for your help.

      Resxtundefined 1 Reply Last reply
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      • wirysamm8888undefined wirysamm8888

        Resxt oh, if so there is one called Norton Security Ultra.
        Ok I will try those options, thanks for your help.

        Resxtundefined Offline
        Resxtundefined Offline
        Resxt
        Plutonium Staff
        wrote on last edited by
        #6

        wirysamm8888 follow the antivirus doc to create an exception then start the process again

        wirysamm8888undefined 1 Reply Last reply
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        • Resxtundefined Resxt

          wirysamm8888 follow the antivirus doc to create an exception then start the process again

          wirysamm8888undefined Offline
          wirysamm8888undefined Offline
          wirysamm8888
          wrote on last edited by
          #7

          Resxt I have done everything you tell me and finally it tells me this, I don't know if there is a solution but I appreciate your help.final ash.png

          Resxtundefined 1 Reply Last reply
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          • PuNK2077undefined Offline
            PuNK2077undefined Offline
            PuNK2077
            wrote on last edited by PuNK2077
            #8

            Same problem, It worked very well yesterday,but can't log in today.by the way, I am from china,Is it possible that the connection between the plutonium server and China is abnormal?

            捕获.PNG

            PuNK2077undefined 1 Reply Last reply
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            • PuNK2077undefined PuNK2077

              Same problem, It worked very well yesterday,but can't log in today.by the way, I am from china,Is it possible that the connection between the plutonium server and China is abnormal?

              捕获.PNG

              PuNK2077undefined Offline
              PuNK2077undefined Offline
              PuNK2077
              wrote on last edited by
              #9

              PuNK2077 it worked now

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              • wirysamm8888undefined wirysamm8888

                Resxt I have done everything you tell me and finally it tells me this, I don't know if there is a solution but I appreciate your help.final ash.png

                Resxtundefined Offline
                Resxtundefined Offline
                Resxt
                Plutonium Staff
                wrote on last edited by
                #10

                wirysamm8888 then uninstall anything related to Norton and restart your PC, Windows Defender is far better than Norton

                wirysamm8888undefined 1 Reply Last reply
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                • PuNK2077undefined Offline
                  PuNK2077undefined Offline
                  PuNK2077
                  wrote on last edited by
                  #11

                  Looks like the connection is unstable and it's not working again

                  heres the console info

                  [STEAM] 1 calls ready, running...
                  [STEAM] running call 2
                  connection with styx socket lost, reconnecting in 10s...
                  connection with styx socket lost, reconnecting in 10s...
                  
                  1 Reply Last reply
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                  • Resxtundefined Resxt

                    wirysamm8888 then uninstall anything related to Norton and restart your PC, Windows Defender is far better than Norton

                    wirysamm8888undefined Offline
                    wirysamm8888undefined Offline
                    wirysamm8888
                    wrote on last edited by
                    #12

                    Resxt I already uninstalled the antivirus, but this appears when I open plutonium, I don't know why it happens. 😞ultimo fallo.png

                    hindercanrunundefined 1 Reply Last reply
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                    • wirysamm8888undefined wirysamm8888

                      Resxt I already uninstalled the antivirus, but this appears when I open plutonium, I don't know why it happens. 😞ultimo fallo.png

                      hindercanrunundefined Offline
                      hindercanrunundefined Offline
                      hindercanrun
                      wrote on last edited by
                      #13

                      wirysamm8888 are u connected to internet?

                      wirysamm8888undefined 1 Reply Last reply
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                      • hindercanrunundefined hindercanrun

                        wirysamm8888 are u connected to internet?

                        wirysamm8888undefined Offline
                        wirysamm8888undefined Offline
                        wirysamm8888
                        wrote on last edited by
                        #14

                        hindercanrun yes

                        1 Reply Last reply
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                        • sprixxyfrundefined Offline
                          sprixxyfrundefined Offline
                          sprixxyfr
                          wrote on last edited by
                          #15

                          i need help with this error bc4a688343634f6eaa90b8f155d6cf95

                          DirkRockfaceundefined 1 Reply Last reply
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                          • sprixxyfrundefined sprixxyfr

                            i need help with this error bc4a688343634f6eaa90b8f155d6cf95

                            DirkRockfaceundefined Offline
                            DirkRockfaceundefined Offline
                            DirkRockface
                            Contributor
                            wrote on last edited by
                            #16

                            sprixxyfr
                            probably best if you start a new thread and give the full error since this thread is not about your error (and is 2 years old)

                            1 Reply Last reply
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