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Plutonium crashes when launching mods

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  • Heisenberg GM Heisenberg GM

    @Mr-MaPSaBino when you try to join a server with a custom map, if you dont have it downloaded already, it automatically downloads it when you try to join, so yes i got the mods already downloaded but when i click on the server and join, the error that says: "Plutonium crashed because of an exception caused by eternal software", appears.

    Noor El-Ammen Offline
    Noor El-Ammen Offline
    Noor El-Ammen
    wrote on last edited by
    #5

    Heisenberg GM Did you try to update DirectX.?

    1 Reply Last reply
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    • Heisenberg GM Offline
      Heisenberg GM Offline
      Heisenberg GM
      wrote on last edited by
      #6

      Yup, I even ran the redist installer,which updates directX right?

      Noor El-Ammen 1 Reply Last reply
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      • Heisenberg GM Heisenberg GM

        Yup, I even ran the redist installer,which updates directX right?

        Noor El-Ammen Offline
        Noor El-Ammen Offline
        Noor El-Ammen
        wrote on last edited by
        #7

        Heisenberg GM Nope redist only download Microsoft Visual C++, to update DirectX go to pluto_t4_full_game\redist\DirectX.

        Heisenberg GM 1 Reply Last reply
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        • Noor El-Ammen Noor El-Ammen

          Heisenberg GM Nope redist only download Microsoft Visual C++, to update DirectX go to pluto_t4_full_game\redist\DirectX.

          Heisenberg GM Offline
          Heisenberg GM Offline
          Heisenberg GM
          wrote on last edited by Heisenberg GM
          #8

          @Mr-MaPSaBino in that folder what do I open?

          Noor El-Ammen 1 Reply Last reply
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          • Heisenberg GM Heisenberg GM

            @Mr-MaPSaBino in that folder what do I open?

            Noor El-Ammen Offline
            Noor El-Ammen Offline
            Noor El-Ammen
            wrote on last edited by
            #9

            Heisenberg GM DXSETUP

            Heisenberg GM 1 Reply Last reply
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            • Noor El-Ammen Noor El-Ammen

              Heisenberg GM DXSETUP

              Heisenberg GM Offline
              Heisenberg GM Offline
              Heisenberg GM
              wrote on last edited by Heisenberg GM
              #10

              @Mr-MaPSaBino Mate, I did update Direct X and I got the same problem with that dll file, and is not that the dll file is missing, the error say other thing but related to ntdll.dll file

              Noor El-Ammen 1 Reply Last reply
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              • Heisenberg GM Heisenberg GM

                @Mr-MaPSaBino Mate, I did update Direct X and I got the same problem with that dll file, and is not that the dll file is missing, the error say other thing but related to ntdll.dll file

                Noor El-Ammen Offline
                Noor El-Ammen Offline
                Noor El-Ammen
                wrote on last edited by
                #11

                Heisenberg GM I think it may be the maps that need to load the textures and maybe you have a low-end pc, the pc is very saturated and that is why it creates that crash, but if you play a normal basemap, that DLL will still appear as well.

                Heisenberg GM 1 Reply Last reply
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                • Noor El-Ammen Noor El-Ammen

                  Heisenberg GM I think it may be the maps that need to load the textures and maybe you have a low-end pc, the pc is very saturated and that is why it creates that crash, but if you play a normal basemap, that DLL will still appear as well.

                  Heisenberg GM Offline
                  Heisenberg GM Offline
                  Heisenberg GM
                  wrote on last edited by
                  #12

                  @Mr-MaPSaBino What do you mean with low end?

                  Noor El-Ammen 1 Reply Last reply
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                  • Heisenberg GM Heisenberg GM

                    @Mr-MaPSaBino What do you mean with low end?

                    Noor El-Ammen Offline
                    Noor El-Ammen Offline
                    Noor El-Ammen
                    wrote on last edited by
                    #13

                    Heisenberg GM that your pc is very old or does not have the ability to run large maps or does not have a good graphics card

                    Heisenberg GM 1 Reply Last reply
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                    • Noor El-Ammen Noor El-Ammen

                      Heisenberg GM that your pc is very old or does not have the ability to run large maps or does not have a good graphics card

                      Heisenberg GM Offline
                      Heisenberg GM Offline
                      Heisenberg GM
                      wrote on last edited by
                      #14

                      @Mr-MaPSaBino No mate, I made sure I have the requirements for this game and a decent graphic card, not the best but a good one

                      Noor El-Ammen 1 Reply Last reply
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                      • Heisenberg GM Heisenberg GM

                        @Mr-MaPSaBino No mate, I made sure I have the requirements for this game and a decent graphic card, not the best but a good one

                        Noor El-Ammen Offline
                        Noor El-Ammen Offline
                        Noor El-Ammen
                        wrote on last edited by
                        #15

                        Heisenberg GM Well, I can't tell you anything about this topic, I'm not telling you that I don't know anything, only that at that point I don't know anything, the moderators know that, but I apologize for not helping you in the error.

                        Heisenberg GM 1 Reply Last reply
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                        • Noor El-Ammen Noor El-Ammen

                          Heisenberg GM Well, I can't tell you anything about this topic, I'm not telling you that I don't know anything, only that at that point I don't know anything, the moderators know that, but I apologize for not helping you in the error.

                          Heisenberg GM Offline
                          Heisenberg GM Offline
                          Heisenberg GM
                          wrote on last edited by
                          #16

                          @Mr-MaPSaBino Anyways thank you for your intention, by the way, why the persons from the plutonium staff havent responded, its because it is sunday?

                          Dss0 1 Reply Last reply
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                          • Heisenberg GM Heisenberg GM

                            @Mr-MaPSaBino Anyways thank you for your intention, by the way, why the persons from the plutonium staff havent responded, its because it is sunday?

                            Dss0 Offline
                            Dss0 Offline
                            Dss0
                            Plutonium Staff
                            wrote on last edited by
                            #17

                            Heisenberg GM nobody responded because nobody knew the answer, doesn't give you the right to spam the forum. it crashes in ntdll, that is your windows kernel...

                            • open the start menu and search for "cmd"
                            • run cmd as admin
                            • execute the following command
                            dism /online /cleanup-image /restorehealth
                            
                            • after dism has finished repairing your system restart your pc
                            Heisenberg GM 2 Replies Last reply
                            0
                            • Dss0 Dss0

                              Heisenberg GM nobody responded because nobody knew the answer, doesn't give you the right to spam the forum. it crashes in ntdll, that is your windows kernel...

                              • open the start menu and search for "cmd"
                              • run cmd as admin
                              • execute the following command
                              dism /online /cleanup-image /restorehealth
                              
                              • after dism has finished repairing your system restart your pc
                              Heisenberg GM Offline
                              Heisenberg GM Offline
                              Heisenberg GM
                              wrote on last edited by
                              #18

                              Dss0 I apologize for bothering , and causing some inconviniences, my bad

                              1 Reply Last reply
                              0
                              • Dss0 Dss0

                                Heisenberg GM nobody responded because nobody knew the answer, doesn't give you the right to spam the forum. it crashes in ntdll, that is your windows kernel...

                                • open the start menu and search for "cmd"
                                • run cmd as admin
                                • execute the following command
                                dism /online /cleanup-image /restorehealth
                                
                                • after dism has finished repairing your system restart your pc
                                Heisenberg GM Offline
                                Heisenberg GM Offline
                                Heisenberg GM
                                wrote on last edited by
                                #19

                                Dss0 I executed the command and the dism completed the operation, i restarted the pc and still the error happens, dont know if there is other fix to this, i would appreciate it.

                                1 Reply Last reply
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                                • Heisenberg GM Offline
                                  Heisenberg GM Offline
                                  Heisenberg GM
                                  wrote on last edited by
                                  #20

                                  I still cant play waw zombies😥 😥 😥 😥

                                  Resxt 1 Reply Last reply
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                                  • Heisenberg GM Heisenberg GM

                                    I still cant play waw zombies😥 😥 😥 😥

                                    Resxt Offline
                                    Resxt Offline
                                    Resxt
                                    Plutonium Staff
                                    wrote on last edited by
                                    #21

                                    Heisenberg GM try updating Windows and updating all your drivers (not just the GPU drivers)

                                    Heisenberg GM 1 Reply Last reply
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                                    • Resxt Resxt

                                      Heisenberg GM try updating Windows and updating all your drivers (not just the GPU drivers)

                                      Heisenberg GM Offline
                                      Heisenberg GM Offline
                                      Heisenberg GM
                                      wrote on last edited by Heisenberg GM
                                      #22

                                      Resxt Hey friend, i understand if you dont answer cause i have this problem since a long time ago, but how do i update all my drivers not only the GPU ones?

                                      RektInator 1 Reply Last reply
                                      0
                                      • Heisenberg GM Heisenberg GM

                                        Resxt Hey friend, i understand if you dont answer cause i have this problem since a long time ago, but how do i update all my drivers not only the GPU ones?

                                        RektInator Offline
                                        RektInator Offline
                                        RektInator
                                        Plutonium Admin
                                        wrote on last edited by
                                        #23

                                        Heisenberg GM Can you try WaW zombies with our latest client update? We released one today. What might help is if you put the game on windowed mode instead of fullscreen. Fullscreen might cause issues on new hardware.

                                        Heisenberg GM 1 Reply Last reply
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                                        • RektInator RektInator

                                          Heisenberg GM Can you try WaW zombies with our latest client update? We released one today. What might help is if you put the game on windowed mode instead of fullscreen. Fullscreen might cause issues on new hardware.

                                          Heisenberg GM Offline
                                          Heisenberg GM Offline
                                          Heisenberg GM
                                          wrote on last edited by Heisenberg GM
                                          #24

                                          RektInator Ok Ill try thanks. edit: So I just run plutonium or I delete plutonium and download again?

                                          Resxt 1 Reply Last reply
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