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BO2 crashes when I open the game

Scheduled Pinned Locked Moved BO2 Client Support
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  • Wannyyyundefined Offline
    Wannyyyundefined Offline
    Wannyyy
    wrote on last edited by
    #1

    When I run BO2 the game starts then stops responding. Can't upload dmp file because it's too large. Can a staff member message me on discord and help me fix this issue? I just redownloaded the new launcher and that didn't help either. My Discord is Wanny#6220

    Crash dump txt

    Wannyyyundefined 2 Replies Last reply
    1
    • Wannyyyundefined Wannyyy

      When I run BO2 the game starts then stops responding. Can't upload dmp file because it's too large. Can a staff member message me on discord and help me fix this issue? I just redownloaded the new launcher and that didn't help either. My Discord is Wanny#6220

      Crash dump txt

      Wannyyyundefined Offline
      Wannyyyundefined Offline
      Wannyyy
      wrote on last edited by
      #2

      Just looked at the cmd prompt for the error and it was a plutonium bootstrapper problem. Hope that helps as well. Not sure what to do still.

      Dss0undefined 1 Reply Last reply
      0
      • Wannyyyundefined Wannyyy

        Just looked at the cmd prompt for the error and it was a plutonium bootstrapper problem. Hope that helps as well. Not sure what to do still.

        Dss0undefined Offline
        Dss0undefined Offline
        Dss0
        Plutonium Staff
        wrote on last edited by
        #3

        Wannyyy Upload the dump file to google drive. Here's some fixes for common issues:

        • playing pluto in virtual machines doesn't work incase you're using one
        • make sure you are using windows 10 version 1607 or later
        • try closing steam and removing steam_api from your game folder
        • try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
        • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
        • update your graphics drivers
        • if you have a vr headset plugged in unplug it
        • verify the integrity of your system files:
        1. open the start menu and search for "cmd"
        2. run cmd as admin
        3. execute the following command
        dism /online /cleanup-image /restorehealth
        
        1. after dism has finished repairing your system restart your pc
        Wannyyyundefined 2 Replies Last reply
        0
        • Wannyyyundefined Offline
          Wannyyyundefined Offline
          Wannyyy
          wrote on last edited by
          #4
          This post is deleted!
          1 Reply Last reply
          0
          • Dss0undefined Dss0

            Wannyyy Upload the dump file to google drive. Here's some fixes for common issues:

            • playing pluto in virtual machines doesn't work incase you're using one
            • make sure you are using windows 10 version 1607 or later
            • try closing steam and removing steam_api from your game folder
            • try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
            • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
            • update your graphics drivers
            • if you have a vr headset plugged in unplug it
            • verify the integrity of your system files:
            1. open the start menu and search for "cmd"
            2. run cmd as admin
            3. execute the following command
            dism /online /cleanup-image /restorehealth
            
            1. after dism has finished repairing your system restart your pc
            Wannyyyundefined Offline
            Wannyyyundefined Offline
            Wannyyy
            wrote on last edited by
            #5

            Dss0 DMP file

            Dss0undefined 1 Reply Last reply
            0
            • Dss0undefined Dss0

              Wannyyy Upload the dump file to google drive. Here's some fixes for common issues:

              • playing pluto in virtual machines doesn't work incase you're using one
              • make sure you are using windows 10 version 1607 or later
              • try closing steam and removing steam_api from your game folder
              • try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
              • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
              • update your graphics drivers
              • if you have a vr headset plugged in unplug it
              • verify the integrity of your system files:
              1. open the start menu and search for "cmd"
              2. run cmd as admin
              3. execute the following command
              dism /online /cleanup-image /restorehealth
              
              1. after dism has finished repairing your system restart your pc
              Wannyyyundefined Offline
              Wannyyyundefined Offline
              Wannyyy
              wrote on last edited by
              #6

              Dss0 said in BO2 crashes when I open the game:

              • playing pluto in virtual machines doesn't work incase you're using one

              Also what is a "virtual machine"? All I have is a desktop PC.

              1 Reply Last reply
              0
              • Wannyyyundefined Wannyyy

                Dss0 DMP file

                Dss0undefined Offline
                Dss0undefined Offline
                Dss0
                Plutonium Staff
                wrote on last edited by
                #7

                Wannyyy need a password to download the file. don't worry about virtual machines if you just have a pc running windows, virtual machine would be for example you running a virtual installation of windows on top of mac os or linux.

                Wannyyyundefined 1 Reply Last reply
                0
                • Dss0undefined Dss0

                  Wannyyy need a password to download the file. don't worry about virtual machines if you just have a pc running windows, virtual machine would be for example you running a virtual installation of windows on top of mac os or linux.

                  Wannyyyundefined Offline
                  Wannyyyundefined Offline
                  Wannyyy
                  wrote on last edited by
                  #8

                  Dss0 You should be able to view it now.

                  Wannyyyundefined 1 Reply Last reply
                  0
                  • Wannyyyundefined Wannyyy

                    Dss0 You should be able to view it now.

                    Wannyyyundefined Offline
                    Wannyyyundefined Offline
                    Wannyyy
                    wrote on last edited by
                    #9

                    Wannyyy By the way this is exactly what I see in the cmd thing

                    A critical exception occured!
                    Exception Code: 0xC0000005
                    Exception Address: 0x005769BA (plutonium-bootstrapper-win32.exe)

                    1 Reply Last reply
                    0
                    • Xerxesundefined Offline
                      Xerxesundefined Offline
                      Xerxes
                      Plutonium Staff
                      wrote on last edited by
                      #10

                      Seems like that file is damaged. 63187f27-0ad8-40ce-bc60-c4c3bbc07a9e-grafik.png

                      Anyways RektInator (or any other dev) will have to take a look at it.

                      1 Reply Last reply
                      0
                      • coder x64undefined Offline
                        coder x64undefined Offline
                        coder x64
                        Contributor
                        wrote on last edited by
                        #11

                        The error code 0xC0000005 (Access violation) could be caused by a lot of reasons like: damaged windows installation/old version or corrupted kernel driver/missing or corrupted dll. If this error occur with any other application I suggest you to run a scan for the system by opening command prompt then execute: sfc /scannow

                        Wannyyyundefined 1 Reply Last reply
                        0
                        • coder x64undefined coder x64

                          The error code 0xC0000005 (Access violation) could be caused by a lot of reasons like: damaged windows installation/old version or corrupted kernel driver/missing or corrupted dll. If this error occur with any other application I suggest you to run a scan for the system by opening command prompt then execute: sfc /scannow

                          Wannyyyundefined Offline
                          Wannyyyundefined Offline
                          Wannyyy
                          wrote on last edited by
                          #12

                          coder x64 I just finished the scan and it said there was nothing wrong.

                          1 Reply Last reply
                          0
                          • Wannyyyundefined Wannyyy

                            When I run BO2 the game starts then stops responding. Can't upload dmp file because it's too large. Can a staff member message me on discord and help me fix this issue? I just redownloaded the new launcher and that didn't help either. My Discord is Wanny#6220

                            Crash dump txt

                            Wannyyyundefined Offline
                            Wannyyyundefined Offline
                            Wannyyy
                            wrote on last edited by
                            #13

                            Wannyyy I haven't gotten any responses and I still don't know how to fix it can someone help me?

                            avn rvs 8undefined 1 Reply Last reply
                            0
                            • Wannyyyundefined Wannyyy

                              Wannyyy I haven't gotten any responses and I still don't know how to fix it can someone help me?

                              avn rvs 8undefined Offline
                              avn rvs 8undefined Offline
                              avn rvs 8
                              wrote on last edited by
                              #14

                              Wannyyy i don't think they care tbh bro bc not that many people have had this issue. I do as well but i usually just keep restarting my pc til it finally works

                              1 Reply Last reply
                              0

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