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BO2 crashes when I open the game

Scheduled Pinned Locked Moved BO2 Client Support
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  • Wannyyyundefined Offline
    Wannyyyundefined Offline
    Wannyyy
    wrote on last edited by
    #4
    This post is deleted!
    1 Reply Last reply
    0
    • Dss0undefined Dss0

      Wannyyy Upload the dump file to google drive. Here's some fixes for common issues:

      • playing pluto in virtual machines doesn't work incase you're using one
      • make sure you are using windows 10 version 1607 or later
      • try closing steam and removing steam_api from your game folder
      • try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
      • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
      • update your graphics drivers
      • if you have a vr headset plugged in unplug it
      • verify the integrity of your system files:
      1. open the start menu and search for "cmd"
      2. run cmd as admin
      3. execute the following command
      dism /online /cleanup-image /restorehealth
      
      1. after dism has finished repairing your system restart your pc
      Wannyyyundefined Offline
      Wannyyyundefined Offline
      Wannyyy
      wrote on last edited by
      #5

      Dss0 DMP file

      Dss0undefined 1 Reply Last reply
      0
      • Dss0undefined Dss0

        Wannyyy Upload the dump file to google drive. Here's some fixes for common issues:

        • playing pluto in virtual machines doesn't work incase you're using one
        • make sure you are using windows 10 version 1607 or later
        • try closing steam and removing steam_api from your game folder
        • try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
        • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
        • update your graphics drivers
        • if you have a vr headset plugged in unplug it
        • verify the integrity of your system files:
        1. open the start menu and search for "cmd"
        2. run cmd as admin
        3. execute the following command
        dism /online /cleanup-image /restorehealth
        
        1. after dism has finished repairing your system restart your pc
        Wannyyyundefined Offline
        Wannyyyundefined Offline
        Wannyyy
        wrote on last edited by
        #6

        Dss0 said in BO2 crashes when I open the game:

        • playing pluto in virtual machines doesn't work incase you're using one

        Also what is a "virtual machine"? All I have is a desktop PC.

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        • Wannyyyundefined Wannyyy

          Dss0 DMP file

          Dss0undefined Offline
          Dss0undefined Offline
          Dss0
          Plutonium Staff
          wrote on last edited by
          #7

          Wannyyy need a password to download the file. don't worry about virtual machines if you just have a pc running windows, virtual machine would be for example you running a virtual installation of windows on top of mac os or linux.

          Wannyyyundefined 1 Reply Last reply
          0
          • Dss0undefined Dss0

            Wannyyy need a password to download the file. don't worry about virtual machines if you just have a pc running windows, virtual machine would be for example you running a virtual installation of windows on top of mac os or linux.

            Wannyyyundefined Offline
            Wannyyyundefined Offline
            Wannyyy
            wrote on last edited by
            #8

            Dss0 You should be able to view it now.

            Wannyyyundefined 1 Reply Last reply
            0
            • Wannyyyundefined Wannyyy

              Dss0 You should be able to view it now.

              Wannyyyundefined Offline
              Wannyyyundefined Offline
              Wannyyy
              wrote on last edited by
              #9

              Wannyyy By the way this is exactly what I see in the cmd thing

              A critical exception occured!
              Exception Code: 0xC0000005
              Exception Address: 0x005769BA (plutonium-bootstrapper-win32.exe)

              1 Reply Last reply
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              • Xerxesundefined Offline
                Xerxesundefined Offline
                Xerxes
                Plutonium Staff
                wrote on last edited by
                #10

                Seems like that file is damaged. 63187f27-0ad8-40ce-bc60-c4c3bbc07a9e-grafik.png

                Anyways RektInator (or any other dev) will have to take a look at it.

                1 Reply Last reply
                0
                • coder x64undefined Offline
                  coder x64undefined Offline
                  coder x64
                  Contributor
                  wrote on last edited by
                  #11

                  The error code 0xC0000005 (Access violation) could be caused by a lot of reasons like: damaged windows installation/old version or corrupted kernel driver/missing or corrupted dll. If this error occur with any other application I suggest you to run a scan for the system by opening command prompt then execute: sfc /scannow

                  Wannyyyundefined 1 Reply Last reply
                  0
                  • coder x64undefined coder x64

                    The error code 0xC0000005 (Access violation) could be caused by a lot of reasons like: damaged windows installation/old version or corrupted kernel driver/missing or corrupted dll. If this error occur with any other application I suggest you to run a scan for the system by opening command prompt then execute: sfc /scannow

                    Wannyyyundefined Offline
                    Wannyyyundefined Offline
                    Wannyyy
                    wrote on last edited by
                    #12

                    coder x64 I just finished the scan and it said there was nothing wrong.

                    1 Reply Last reply
                    0
                    • Wannyyyundefined Wannyyy

                      When I run BO2 the game starts then stops responding. Can't upload dmp file because it's too large. Can a staff member message me on discord and help me fix this issue? I just redownloaded the new launcher and that didn't help either. My Discord is Wanny#6220

                      Crash dump txt

                      Wannyyyundefined Offline
                      Wannyyyundefined Offline
                      Wannyyy
                      wrote on last edited by
                      #13

                      Wannyyy I haven't gotten any responses and I still don't know how to fix it can someone help me?

                      timo9kundefined 1 Reply Last reply
                      0
                      • Wannyyyundefined Wannyyy

                        Wannyyy I haven't gotten any responses and I still don't know how to fix it can someone help me?

                        timo9kundefined Offline
                        timo9kundefined Offline
                        timo9k
                        wrote on last edited by
                        #14

                        Wannyyy i don't think they care tbh bro bc not that many people have had this issue. I do as well but i usually just keep restarting my pc til it finally works

                        1 Reply Last reply
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