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BO2 crashes when I open the game

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  • Wannyyyundefined Wannyyy

    When I run BO2 the game starts then stops responding. Can't upload dmp file because it's too large. Can a staff member message me on discord and help me fix this issue? I just redownloaded the new launcher and that didn't help either. My Discord is Wanny#6220

    Crash dump txt

    Wannyyyundefined Offline
    Wannyyyundefined Offline
    Wannyyy
    wrote on last edited by
    #2

    Just looked at the cmd prompt for the error and it was a plutonium bootstrapper problem. Hope that helps as well. Not sure what to do still.

    Dss0undefined 1 Reply Last reply
    0
    • Wannyyyundefined Wannyyy

      Just looked at the cmd prompt for the error and it was a plutonium bootstrapper problem. Hope that helps as well. Not sure what to do still.

      Dss0undefined Offline
      Dss0undefined Offline
      Dss0
      Plutonium Staff
      wrote on last edited by
      #3

      Wannyyy Upload the dump file to google drive. Here's some fixes for common issues:

      • playing pluto in virtual machines doesn't work incase you're using one
      • make sure you are using windows 10 version 1607 or later
      • try closing steam and removing steam_api from your game folder
      • try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
      • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
      • update your graphics drivers
      • if you have a vr headset plugged in unplug it
      • verify the integrity of your system files:
      1. open the start menu and search for "cmd"
      2. run cmd as admin
      3. execute the following command
      dism /online /cleanup-image /restorehealth
      
      1. after dism has finished repairing your system restart your pc
      Wannyyyundefined 2 Replies Last reply
      0
      • Wannyyyundefined Offline
        Wannyyyundefined Offline
        Wannyyy
        wrote on last edited by
        #4
        This post is deleted!
        1 Reply Last reply
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        • Dss0undefined Dss0

          Wannyyy Upload the dump file to google drive. Here's some fixes for common issues:

          • playing pluto in virtual machines doesn't work incase you're using one
          • make sure you are using windows 10 version 1607 or later
          • try closing steam and removing steam_api from your game folder
          • try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
          • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
          • update your graphics drivers
          • if you have a vr headset plugged in unplug it
          • verify the integrity of your system files:
          1. open the start menu and search for "cmd"
          2. run cmd as admin
          3. execute the following command
          dism /online /cleanup-image /restorehealth
          
          1. after dism has finished repairing your system restart your pc
          Wannyyyundefined Offline
          Wannyyyundefined Offline
          Wannyyy
          wrote on last edited by
          #5

          Dss0 DMP file

          Dss0undefined 1 Reply Last reply
          0
          • Dss0undefined Dss0

            Wannyyy Upload the dump file to google drive. Here's some fixes for common issues:

            • playing pluto in virtual machines doesn't work incase you're using one
            • make sure you are using windows 10 version 1607 or later
            • try closing steam and removing steam_api from your game folder
            • try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
            • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
            • update your graphics drivers
            • if you have a vr headset plugged in unplug it
            • verify the integrity of your system files:
            1. open the start menu and search for "cmd"
            2. run cmd as admin
            3. execute the following command
            dism /online /cleanup-image /restorehealth
            
            1. after dism has finished repairing your system restart your pc
            Wannyyyundefined Offline
            Wannyyyundefined Offline
            Wannyyy
            wrote on last edited by
            #6

            Dss0 said in BO2 crashes when I open the game:

            • playing pluto in virtual machines doesn't work incase you're using one

            Also what is a "virtual machine"? All I have is a desktop PC.

            1 Reply Last reply
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            • Wannyyyundefined Wannyyy

              Dss0 DMP file

              Dss0undefined Offline
              Dss0undefined Offline
              Dss0
              Plutonium Staff
              wrote on last edited by
              #7

              Wannyyy need a password to download the file. don't worry about virtual machines if you just have a pc running windows, virtual machine would be for example you running a virtual installation of windows on top of mac os or linux.

              Wannyyyundefined 1 Reply Last reply
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              • Dss0undefined Dss0

                Wannyyy need a password to download the file. don't worry about virtual machines if you just have a pc running windows, virtual machine would be for example you running a virtual installation of windows on top of mac os or linux.

                Wannyyyundefined Offline
                Wannyyyundefined Offline
                Wannyyy
                wrote on last edited by
                #8

                Dss0 You should be able to view it now.

                Wannyyyundefined 1 Reply Last reply
                0
                • Wannyyyundefined Wannyyy

                  Dss0 You should be able to view it now.

                  Wannyyyundefined Offline
                  Wannyyyundefined Offline
                  Wannyyy
                  wrote on last edited by
                  #9

                  Wannyyy By the way this is exactly what I see in the cmd thing

                  A critical exception occured!
                  Exception Code: 0xC0000005
                  Exception Address: 0x005769BA (plutonium-bootstrapper-win32.exe)

                  1 Reply Last reply
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                  • Xerxesundefined Offline
                    Xerxesundefined Offline
                    Xerxes
                    Plutonium Staff
                    wrote on last edited by
                    #10

                    Seems like that file is damaged. 63187f27-0ad8-40ce-bc60-c4c3bbc07a9e-grafik.png

                    Anyways RektInator (or any other dev) will have to take a look at it.

                    1 Reply Last reply
                    0
                    • coder x64undefined Offline
                      coder x64undefined Offline
                      coder x64
                      Contributor
                      wrote on last edited by
                      #11

                      The error code 0xC0000005 (Access violation) could be caused by a lot of reasons like: damaged windows installation/old version or corrupted kernel driver/missing or corrupted dll. If this error occur with any other application I suggest you to run a scan for the system by opening command prompt then execute: sfc /scannow

                      Wannyyyundefined 1 Reply Last reply
                      0
                      • coder x64undefined coder x64

                        The error code 0xC0000005 (Access violation) could be caused by a lot of reasons like: damaged windows installation/old version or corrupted kernel driver/missing or corrupted dll. If this error occur with any other application I suggest you to run a scan for the system by opening command prompt then execute: sfc /scannow

                        Wannyyyundefined Offline
                        Wannyyyundefined Offline
                        Wannyyy
                        wrote on last edited by
                        #12

                        coder x64 I just finished the scan and it said there was nothing wrong.

                        1 Reply Last reply
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                        • Wannyyyundefined Wannyyy

                          When I run BO2 the game starts then stops responding. Can't upload dmp file because it's too large. Can a staff member message me on discord and help me fix this issue? I just redownloaded the new launcher and that didn't help either. My Discord is Wanny#6220

                          Crash dump txt

                          Wannyyyundefined Offline
                          Wannyyyundefined Offline
                          Wannyyy
                          wrote on last edited by
                          #13

                          Wannyyy I haven't gotten any responses and I still don't know how to fix it can someone help me?

                          timo9kundefined 1 Reply Last reply
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                          • Wannyyyundefined Wannyyy

                            Wannyyy I haven't gotten any responses and I still don't know how to fix it can someone help me?

                            timo9kundefined Offline
                            timo9kundefined Offline
                            timo9k
                            wrote on last edited by
                            #14

                            Wannyyy i don't think they care tbh bro bc not that many people have had this issue. I do as well but i usually just keep restarting my pc til it finally works

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