BO2 crashes when I open the game

Wannyyy

Just looked at the cmd prompt for the error and it was a plutonium bootstrapper problem. Hope that helps as well. Not sure what to do still.

Dss0

Wannyyy Upload the dump file to google drive. Here's some fixes for common issues:

playing pluto in virtual machines doesn't work incase you're using one
make sure you are using windows 10 version 1607 or later
try closing steam and removing steam_api from your game folder
try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
update your graphics drivers
if you have a vr headset plugged in unplug it
verify the integrity of your system files:

open the start menu and search for "cmd"
run cmd as admin
execute the following command

dism /online /cleanup-image /restorehealth

after dism has finished repairing your system restart your pc

Wannyyy

This post is deleted!

Wannyyy

Dss0 DMP file

Wannyyy

Dss0 said in BO2 crashes when I open the game:

playing pluto in virtual machines doesn't work incase you're using one

Also what is a "virtual machine"? All I have is a desktop PC.

Dss0

Wannyyy need a password to download the file. don't worry about virtual machines if you just have a pc running windows, virtual machine would be for example you running a virtual installation of windows on top of mac os or linux.

Wannyyy

Dss0 You should be able to view it now.

Wannyyy

Wannyyy By the way this is exactly what I see in the cmd thing

A critical exception occured!
Exception Code: 0xC0000005
Exception Address: 0x005769BA (plutonium-bootstrapper-win32.exe)

Xerxes

Seems like that file is damaged.

Anyways RektInator (or any other dev) will have to take a look at it.

coder x64

The error code 0xC0000005 (Access violation) could be caused by a lot of reasons like: damaged windows installation/old version or corrupted kernel driver/missing or corrupted dll. If this error occur with any other application I suggest you to run a scan for the system by opening command prompt then execute: sfc /scannow

Wannyyy

coder x64 I just finished the scan and it said there was nothing wrong.

Wannyyy

Wannyyy I haven't gotten any responses and I still don't know how to fix it can someone help me?

jeiko 8

Wannyyy i don't think they care tbh bro bc not that many people have had this issue. I do as well but i usually just keep restarting my pc til it finally works

Plutonium

BO2 crashes when I open the game