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BO2 crashes when I open the game

Scheduled Pinned Locked Moved BO2 Client Support
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  • Wannyyyundefined Wannyyy

    Just looked at the cmd prompt for the error and it was a plutonium bootstrapper problem. Hope that helps as well. Not sure what to do still.

    Dss0undefined Offline
    Dss0undefined Offline
    Dss0
    Plutonium Staff
    wrote on last edited by
    #3

    Wannyyy Upload the dump file to google drive. Here's some fixes for common issues:

    • playing pluto in virtual machines doesn't work incase you're using one
    • make sure you are using windows 10 version 1607 or later
    • try closing steam and removing steam_api from your game folder
    • try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
    • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
    • update your graphics drivers
    • if you have a vr headset plugged in unplug it
    • verify the integrity of your system files:
    1. open the start menu and search for "cmd"
    2. run cmd as admin
    3. execute the following command
    dism /online /cleanup-image /restorehealth
    
    1. after dism has finished repairing your system restart your pc
    Wannyyyundefined 2 Replies Last reply
    0
    • Wannyyyundefined Offline
      Wannyyyundefined Offline
      Wannyyy
      wrote on last edited by
      #4
      This post is deleted!
      1 Reply Last reply
      0
      • Dss0undefined Dss0

        Wannyyy Upload the dump file to google drive. Here's some fixes for common issues:

        • playing pluto in virtual machines doesn't work incase you're using one
        • make sure you are using windows 10 version 1607 or later
        • try closing steam and removing steam_api from your game folder
        • try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
        • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
        • update your graphics drivers
        • if you have a vr headset plugged in unplug it
        • verify the integrity of your system files:
        1. open the start menu and search for "cmd"
        2. run cmd as admin
        3. execute the following command
        dism /online /cleanup-image /restorehealth
        
        1. after dism has finished repairing your system restart your pc
        Wannyyyundefined Offline
        Wannyyyundefined Offline
        Wannyyy
        wrote on last edited by
        #5

        Dss0 DMP file

        Dss0undefined 1 Reply Last reply
        0
        • Dss0undefined Dss0

          Wannyyy Upload the dump file to google drive. Here's some fixes for common issues:

          • playing pluto in virtual machines doesn't work incase you're using one
          • make sure you are using windows 10 version 1607 or later
          • try closing steam and removing steam_api from your game folder
          • try closing all programs that are running in the background (especially steam, msi afterburner and rivatuner if you have them)
          • try excluding pluto from scanning in your av software: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender
          • update your graphics drivers
          • if you have a vr headset plugged in unplug it
          • verify the integrity of your system files:
          1. open the start menu and search for "cmd"
          2. run cmd as admin
          3. execute the following command
          dism /online /cleanup-image /restorehealth
          
          1. after dism has finished repairing your system restart your pc
          Wannyyyundefined Offline
          Wannyyyundefined Offline
          Wannyyy
          wrote on last edited by
          #6

          Dss0 said in BO2 crashes when I open the game:

          • playing pluto in virtual machines doesn't work incase you're using one

          Also what is a "virtual machine"? All I have is a desktop PC.

          1 Reply Last reply
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          • Wannyyyundefined Wannyyy

            Dss0 DMP file

            Dss0undefined Offline
            Dss0undefined Offline
            Dss0
            Plutonium Staff
            wrote on last edited by
            #7

            Wannyyy need a password to download the file. don't worry about virtual machines if you just have a pc running windows, virtual machine would be for example you running a virtual installation of windows on top of mac os or linux.

            Wannyyyundefined 1 Reply Last reply
            0
            • Dss0undefined Dss0

              Wannyyy need a password to download the file. don't worry about virtual machines if you just have a pc running windows, virtual machine would be for example you running a virtual installation of windows on top of mac os or linux.

              Wannyyyundefined Offline
              Wannyyyundefined Offline
              Wannyyy
              wrote on last edited by
              #8

              Dss0 You should be able to view it now.

              Wannyyyundefined 1 Reply Last reply
              0
              • Wannyyyundefined Wannyyy

                Dss0 You should be able to view it now.

                Wannyyyundefined Offline
                Wannyyyundefined Offline
                Wannyyy
                wrote on last edited by
                #9

                Wannyyy By the way this is exactly what I see in the cmd thing

                A critical exception occured!
                Exception Code: 0xC0000005
                Exception Address: 0x005769BA (plutonium-bootstrapper-win32.exe)

                1 Reply Last reply
                0
                • Xerxesundefined Offline
                  Xerxesundefined Offline
                  Xerxes
                  Plutonium Staff
                  wrote on last edited by
                  #10

                  Seems like that file is damaged. 63187f27-0ad8-40ce-bc60-c4c3bbc07a9e-grafik.png

                  Anyways RektInator (or any other dev) will have to take a look at it.

                  1 Reply Last reply
                  0
                  • coder x64undefined Offline
                    coder x64undefined Offline
                    coder x64
                    Contributor
                    wrote on last edited by
                    #11

                    The error code 0xC0000005 (Access violation) could be caused by a lot of reasons like: damaged windows installation/old version or corrupted kernel driver/missing or corrupted dll. If this error occur with any other application I suggest you to run a scan for the system by opening command prompt then execute: sfc /scannow

                    Wannyyyundefined 1 Reply Last reply
                    0
                    • coder x64undefined coder x64

                      The error code 0xC0000005 (Access violation) could be caused by a lot of reasons like: damaged windows installation/old version or corrupted kernel driver/missing or corrupted dll. If this error occur with any other application I suggest you to run a scan for the system by opening command prompt then execute: sfc /scannow

                      Wannyyyundefined Offline
                      Wannyyyundefined Offline
                      Wannyyy
                      wrote on last edited by
                      #12

                      coder x64 I just finished the scan and it said there was nothing wrong.

                      1 Reply Last reply
                      0
                      • Wannyyyundefined Wannyyy

                        When I run BO2 the game starts then stops responding. Can't upload dmp file because it's too large. Can a staff member message me on discord and help me fix this issue? I just redownloaded the new launcher and that didn't help either. My Discord is Wanny#6220

                        Crash dump txt

                        Wannyyyundefined Offline
                        Wannyyyundefined Offline
                        Wannyyy
                        wrote on last edited by
                        #13

                        Wannyyy I haven't gotten any responses and I still don't know how to fix it can someone help me?

                        avn rvs 8undefined 1 Reply Last reply
                        0
                        • Wannyyyundefined Wannyyy

                          Wannyyy I haven't gotten any responses and I still don't know how to fix it can someone help me?

                          avn rvs 8undefined Offline
                          avn rvs 8undefined Offline
                          avn rvs 8
                          wrote on last edited by
                          #14

                          Wannyyy i don't think they care tbh bro bc not that many people have had this issue. I do as well but i usually just keep restarting my pc til it finally works

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