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I cant open bo1

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  • A Former User? Offline
    A Former User? Offline
    A Former User
    wrote on last edited by
    #1

    hello, I'm having a problem which is that it won't let me open bo1 being the first time I install it and I haven't moved anything at all, I get an error message and I don't know what to do, I hope you can help me

    error: https://drive.google.com/file/d/1kqcbTZohYTc8t8YyxPBAl0285Pyzf5Wt/view?usp=sharing

    hindercanrunundefined 1 Reply Last reply
    0
    • MrMc235undefined Offline
      MrMc235undefined Offline
      MrMc235
      wrote on last edited by
      #2

      lmfao

      1 Reply Last reply
      0
      • hindercanrunundefined Offline
        hindercanrunundefined Offline
        hindercanrun
        replied to A Former User on last edited by
        #3

        ElJerry what’s ur antivirus

        A Former User? 1 Reply Last reply
        0
        • A Former User? Offline
          A Former User? Offline
          A Former User
          replied to hindercanrun on last edited by A Former User
          #4

          hindercanrun malwarebytes, but with bo2 and waw it does not happen

          hindercanrunundefined 1 Reply Last reply
          0
          • hindercanrunundefined Offline
            hindercanrunundefined Offline
            hindercanrun
            replied to A Former User on last edited by
            #5

            ElJerry have u let plutonium through ur antivirus

            A Former User? 1 Reply Last reply
            0
            • A Former User? Offline
              A Former User? Offline
              A Former User
              replied to hindercanrun on last edited by
              #6

              hindercanrun what do you mean bro?

              Resxtundefined 1 Reply Last reply
              0
              • Resxtundefined Offline
                Resxtundefined Offline
                Resxt Plutonium Staff
                replied to A Former User on last edited by
                #7

                ElJerry create an exception in MalwareBytes. Read this
                https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-other-antivirus

                A Former User? 1 Reply Last reply
                0
                • bebra loberundefined Offline
                  bebra loberundefined Offline
                  bebra lober
                  wrote on last edited by
                  #8
                  This post is deleted!
                  1 Reply Last reply
                  0
                  • Elijahz12undefined Offline
                    Elijahz12undefined Offline
                    Elijahz12
                    wrote on last edited by
                    #9

                    try to reinstall BO1 its do the same for me

                    1 Reply Last reply
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                    • A Former User? Offline
                      A Former User? Offline
                      A Former User
                      replied to Resxt on last edited by
                      #10

                      Resxt the malwarebytes exception did not work, now it only shows a black screen and does not show anything like before.

                      Resxtundefined 1 Reply Last reply
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                      • Resxtundefined Offline
                        Resxtundefined Offline
                        Resxt Plutonium Staff
                        replied to A Former User on last edited by
                        #11

                        ElJerry what is the error message?
                        Is BO1 still opened in the taskbar?

                        A Former User? 1 Reply Last reply
                        0
                        • A Former User? Offline
                          A Former User? Offline
                          A Former User
                          replied to Resxt on last edited by
                          #12

                          Resxt When I wrote this post the message was the one I attached in the link in my first post, but after adding the folder as exclusion in malwarebytes when I open BO1 the screen goes black and I can not see anything and after a while it closes, before I could see for a moment the error now no longer.

                          Resxtundefined 1 Reply Last reply
                          0
                          • Resxtundefined Offline
                            Resxtundefined Offline
                            Resxt Plutonium Staff
                            replied to A Former User on last edited by
                            #13

                            ElJerry not sure I really understand your issue.
                            Try to disable any anti-rootkit or additional security in MalwareBytes and also try this

                            Go in the bootstrapper command prompt (the console opened when you start the game)
                            and paste this (right click) r_fullscreen 0;r_noborder 1;vid_ypos 0;vid_xpos 0;vid_restart then press Enter

                            A Former User? 1 Reply Last reply
                            0
                            • SpazLaughterundefined Offline
                              SpazLaughterundefined Offline
                              SpazLaughter
                              wrote on last edited by
                              #14

                              im having the same crashdump error
                              i dont know how it could be fixed
                              i even resorted to factory reseting and i still got the crashdump error even though i followed all directions and did the file repair
                              there might be something wrong with the file or could be plutonium not reading it correctly
                              hopefully bo2 or waw still works for you until it gets fixed

                              1 Reply Last reply
                              0
                              • A Former User? Offline
                                A Former User? Offline
                                A Former User
                                replied to Resxt on last edited by A Former User
                                #15

                                Resxt d7db4e86-54cc-4189-b2e0-659cd86a154b-image.png

                                this comes out

                                Resxtundefined 1 Reply Last reply
                                0
                                • Resxtundefined Offline
                                  Resxtundefined Offline
                                  Resxt Plutonium Staff
                                  replied to A Former User on last edited by
                                  #16

                                  ElJerry SpazLaughter

                                  Crash with an error (0x000007b, crashdump error or similar)

                                  There is no easy answer for this but here are some possible solutions

                                  • Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus
                                  • Repair your game: https://plutonium.pw/docs/repair/
                                  • Update your GPU drivers
                                  • Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35
                                  • Download and run this script to install all the required redist: https://git.io/redists
                                  • If you're running the game in a virtual machine don't, this doesn't work
                                  • If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash
                                  • Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.)
                                  • Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.)
                                  • If you use an Avermedia capture card uninstall its drivers
                                  • Verify the integrity of your system files:
                                    Open the start menu and search for "cmd"
                                    Run cmd as admin
                                    Copy and paste (right click) each command below one by one in the cmd and press enter after each command
                                    Only put the next command when the one you ran is finished.
                                  DISM /Online /Cleanup-Image /CheckHealth
                                  DISM /Online /Cleanup-Image /ScanHealth
                                  DISM /Online /Cleanup-Image /RestoreHealth
                                  sfc /scannow
                                  

                                  Once it's done restart your PC

                                  As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.

                                  1 Reply Last reply
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