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I cant open bo1

Scheduled Pinned Locked Moved BO1 Client Support
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  • A Former User? A Former User

    hello, I'm having a problem which is that it won't let me open bo1 being the first time I install it and I haven't moved anything at all, I get an error message and I don't know what to do, I hope you can help me

    error: https://drive.google.com/file/d/1kqcbTZohYTc8t8YyxPBAl0285Pyzf5Wt/view?usp=sharing

    hindercanrunundefined Offline
    hindercanrunundefined Offline
    hindercanrun
    wrote on last edited by
    #3

    ElJerry what’s ur antivirus

    A Former User? 1 Reply Last reply
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    • hindercanrunundefined hindercanrun

      ElJerry what’s ur antivirus

      A Former User? Offline
      A Former User? Offline
      A Former User
      wrote on last edited by A Former User
      #4

      hindercanrun malwarebytes, but with bo2 and waw it does not happen

      hindercanrunundefined 1 Reply Last reply
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      • A Former User? A Former User

        hindercanrun malwarebytes, but with bo2 and waw it does not happen

        hindercanrunundefined Offline
        hindercanrunundefined Offline
        hindercanrun
        wrote on last edited by
        #5

        ElJerry have u let plutonium through ur antivirus

        A Former User? 1 Reply Last reply
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        • hindercanrunundefined hindercanrun

          ElJerry have u let plutonium through ur antivirus

          A Former User? Offline
          A Former User? Offline
          A Former User
          wrote on last edited by
          #6

          hindercanrun what do you mean bro?

          Resxtundefined 1 Reply Last reply
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          • A Former User? A Former User

            hindercanrun what do you mean bro?

            Resxtundefined Offline
            Resxtundefined Offline
            Resxt
            Plutonium Staff
            wrote on last edited by
            #7

            ElJerry create an exception in MalwareBytes. Read this
            https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-other-antivirus

            A Former User? 1 Reply Last reply
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            • bebra loberundefined Offline
              bebra loberundefined Offline
              bebra lober
              wrote on last edited by
              #8
              This post is deleted!
              1 Reply Last reply
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              • Elijahz12undefined Offline
                Elijahz12undefined Offline
                Elijahz12
                wrote on last edited by
                #9

                try to reinstall BO1 its do the same for me

                1 Reply Last reply
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                • Resxtundefined Resxt

                  ElJerry create an exception in MalwareBytes. Read this
                  https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-other-antivirus

                  A Former User? Offline
                  A Former User? Offline
                  A Former User
                  wrote on last edited by
                  #10

                  Resxt the malwarebytes exception did not work, now it only shows a black screen and does not show anything like before.

                  Resxtundefined 1 Reply Last reply
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                  • A Former User? A Former User

                    Resxt the malwarebytes exception did not work, now it only shows a black screen and does not show anything like before.

                    Resxtundefined Offline
                    Resxtundefined Offline
                    Resxt
                    Plutonium Staff
                    wrote on last edited by
                    #11

                    ElJerry what is the error message?
                    Is BO1 still opened in the taskbar?

                    A Former User? 1 Reply Last reply
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                    • Resxtundefined Resxt

                      ElJerry what is the error message?
                      Is BO1 still opened in the taskbar?

                      A Former User? Offline
                      A Former User? Offline
                      A Former User
                      wrote on last edited by
                      #12

                      Resxt When I wrote this post the message was the one I attached in the link in my first post, but after adding the folder as exclusion in malwarebytes when I open BO1 the screen goes black and I can not see anything and after a while it closes, before I could see for a moment the error now no longer.

                      Resxtundefined 1 Reply Last reply
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                      • A Former User? A Former User

                        Resxt When I wrote this post the message was the one I attached in the link in my first post, but after adding the folder as exclusion in malwarebytes when I open BO1 the screen goes black and I can not see anything and after a while it closes, before I could see for a moment the error now no longer.

                        Resxtundefined Offline
                        Resxtundefined Offline
                        Resxt
                        Plutonium Staff
                        wrote on last edited by
                        #13

                        ElJerry not sure I really understand your issue.
                        Try to disable any anti-rootkit or additional security in MalwareBytes and also try this

                        Go in the bootstrapper command prompt (the console opened when you start the game)
                        and paste this (right click) r_fullscreen 0;r_noborder 1;vid_ypos 0;vid_xpos 0;vid_restart then press Enter

                        A Former User? 1 Reply Last reply
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                        • SpazLaughterundefined Offline
                          SpazLaughterundefined Offline
                          SpazLaughter
                          wrote on last edited by
                          #14

                          im having the same crashdump error
                          i dont know how it could be fixed
                          i even resorted to factory reseting and i still got the crashdump error even though i followed all directions and did the file repair
                          there might be something wrong with the file or could be plutonium not reading it correctly
                          hopefully bo2 or waw still works for you until it gets fixed

                          1 Reply Last reply
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                          • Resxtundefined Resxt

                            ElJerry not sure I really understand your issue.
                            Try to disable any anti-rootkit or additional security in MalwareBytes and also try this

                            Go in the bootstrapper command prompt (the console opened when you start the game)
                            and paste this (right click) r_fullscreen 0;r_noborder 1;vid_ypos 0;vid_xpos 0;vid_restart then press Enter

                            A Former User? Offline
                            A Former User? Offline
                            A Former User
                            wrote on last edited by A Former User
                            #15

                            Resxt d7db4e86-54cc-4189-b2e0-659cd86a154b-image.png

                            this comes out

                            Resxtundefined 1 Reply Last reply
                            0
                            • A Former User? A Former User

                              Resxt d7db4e86-54cc-4189-b2e0-659cd86a154b-image.png

                              this comes out

                              Resxtundefined Offline
                              Resxtundefined Offline
                              Resxt
                              Plutonium Staff
                              wrote on last edited by
                              #16

                              ElJerry SpazLaughter

                              Crash with an error (0x000007b, crashdump error or similar)

                              There is no easy answer for this but here are some possible solutions

                              • Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus
                              • Repair your game: https://plutonium.pw/docs/repair/
                              • Update your GPU drivers
                              • Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35
                              • Download and run this script to install all the required redist: https://git.io/redists
                              • If you're running the game in a virtual machine don't, this doesn't work
                              • If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash
                              • Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.)
                              • Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.)
                              • If you use an Avermedia capture card uninstall its drivers
                              • Verify the integrity of your system files:
                                Open the start menu and search for "cmd"
                                Run cmd as admin
                                Copy and paste (right click) each command below one by one in the cmd and press enter after each command
                                Only put the next command when the one you ran is finished.
                              DISM /Online /Cleanup-Image /CheckHealth
                              DISM /Online /Cleanup-Image /ScanHealth
                              DISM /Online /Cleanup-Image /RestoreHealth
                              sfc /scannow
                              

                              Once it's done restart your PC

                              As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.

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