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BO1 Client Support

Request support for the Plutonium T5 client, please wait at-least 1 day for a reply, it can get busy. The community is free to try to help in any thread.

1.8k Topics 5.4k Posts
  • EXE cannot find zone

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    Oh ,i had pathetic mistake,in settings it was targeted on t4 ,not t5 ....wow.Sorry for this ...
  • all weapons on zombies are broken

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    @RedxSkull thank you so much
  • Cant find zone

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    @Xzepz most likely broken game files: https://plutonium.pw/docs/repair/
  • Stats Are Not Saving

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    That is not where the problem occurs. It is when I completely close out of T5 and then start a new session. That is where the stats reset occurs. Others in the discord are talking about this same problem.
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  • Can't join any zombie servers.

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    Known issue that has been answered many times on the forum already. The error occurs when the server is inactive after awhile and it's not joinable until the server restarts. Search on the forum first, because you might find multiple answers to your question already from another post.
  • `Zom` folder conflicts with Dead Ops Arcade (Private Game)

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  • Are there plans for zombies matchmaking?

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    It's not currently being worked on and I doubt it will ever be worked on. But if it's worked on one day it's in a long time as there are other priorities for now. We have a Discord server with a channel to find players. To replicate matchmaking you could find players there and join a server at the same time or host a custom game together
  • Cant launch issue

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    There is no easy answer for this but here are some possible solutions Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus Repair your game: https://plutonium.pw/docs/repair/ Update your GPU drivers Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35 If you're running the game in a virtual machine don't, this doesn't work If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.) Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.) If you use an Avermedia capture card uninstall its drivers Verify the integrity of your system files: Open the start menu and search for "cmd" Run cmd as admin Copy and paste (right click) each command below one by one in the cmd and press enter after each command Only put the next command when the one you ran is finished. DISM /Online /Cleanup-Image /CheckHealth DISM /Online /Cleanup-Image /ScanHealth DISM /Online /Cleanup-Image /RestoreHealth sfc /scannow Once it's done restart your PC As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.
  • multiplayer servers only 300+ ping

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    It's a visual bug and you need to click on the server once to show the true ping. Just look for servers that display the region you live in like EU or NA etc
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  • Launch error?

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  • I can't play bo1 zombies online

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    There are only these servers that work the ones named OP GOLD
  • Connection Interrupted In Private Matches and Servers

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  • cant take screen shots anymore?

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    @jdhruv F12 to screenshot using the game's screenshotjpeg command never worked in the first place.
  • at first it freezes

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  • Broken FOV

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    @RektInator thank you bro you change my life
  • infinite loading screens

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  • how to play zombies with friends in private match?

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