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BO2 Client Support

Request support for the Plutonium T6 client, please wait at-least 1 day for a reply, it can get busy. The community is free to try to help in any thread.

12.0k Topics 38.6k Posts
  • bo2 zombies

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    Are you on the latest version? Check your launcher, and make sure you're on r3266. Also, yes screen record the whole thing. [image: 1658845074203-066facc4-7bda-4fe2-93ae-f8c192275951-image.png]
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    @snipshadow22 pretty sure it’s normal for it to change ur res to lowest when u play for the first time
  • unable to start

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    Crash with an error (0x000007b, crashdump error or similar) There is no easy answer for this but here are some possible solutions Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus Repair your game: https://plutonium.pw/docs/repair/ Update your GPU drivers Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35 If you're running the game in a virtual machine don't, this doesn't work If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.) Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.) If you use an Avermedia capture card uninstall its drivers Verify the integrity of your system files: Open the start menu and search for "cmd" Run cmd as admin Copy and paste (right click) each command below one by one in the cmd and press enter after each command Only put the next command when the one you ran is finished. DISM /Online /Cleanup-Image /CheckHealth DISM /Online /Cleanup-Image /ScanHealth DISM /Online /Cleanup-Image /RestoreHealth sfc /scannow Once it's done restart your PC As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.
  • Connecting to online services...

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    ^^^^^^^^^^^
  • Recently downloaded

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    @LeGeNd_1 bad connection to the server
  • voice chat

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    alr ty do u know when this will be happening
  • voice chat in game

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    i do i enable it onnboth pcs
  • I cannot connect to the servers.

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    Let the server browser load completely, because when you try to join a server too soon, I'll give an error or freeze.
  • mouse cursor is normal

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    A Former User?
    Can we have just like a download for the bo2 cursor so we can make it our normal/native cursor? I don't need bo2 to be fixed for my mouse to only be that custom cursor there. I want to have the custom cursor for Windows in itself.
  • Bo2 controller not working

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    I had the same issue but mine worked for a few days and then it stopped. Make sure that on steam if you go to controller settings while in big picture mode both xbox and controller configuration are turned off. idk how to get it to work for any others I still can't figure it out for Modern Warfare.
  • Unable to join game session

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    @LoRkeR when you say you were able to join a friend before are you talking about the same friend you tried to join now? The issue is most likely on his (the host of the match) side. He can try forwarding port 3074 udp (https://www.lifewire.com/how-to-port-forward-4163829)
  • Friend cannot join custom game even with port forwarding and upnp

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    What Frag said is what you need to know. Read the top of our doc, it includes gif that show you how to invite each other. If it doesn't work then make sure your firewall isn't blocking anything and also the one who invites the other has to port forward port 3074 (UDP) on his router, that's it. If you still need help you need to provide info, like a screenshot of your port forward rule
  • Easter eggs saving

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    And mate, do you know who could I conctat in order to obtain it back?. Thank you for your previous answer.
  • who inst a host in bo2 zombies is at 999 ping

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    No one has replied
  • Can someone help me with Zombie server connection? i can't join

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    Restart your router, try to change your DNS servers or try to use a VPN.
  • 0xc000007b

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    @JuiceKing Crash with an error (0x000007b, crashdump error or similar) There is no easy answer for this but here are some possible solutions Add Plutonium as an exception in your antivirus or uninstall it (do what is said for your antivirus in the documentation) https://plutonium.pw/docs/antivirus Repair your game: https://plutonium.pw/docs/repair/ Update your GPU drivers Install DirectX (even if it's already installed): https://www.microsoft.com/en-us/download/details.aspx?id=35 If you're running the game in a virtual machine don't, this doesn't work If you're using ReShade remove it. It's not supported on Plutonium and will make your game crash Close programs with overlays or disable their overlays (Steam, MSI Afterburner, Rivatuner etc.) Try to unplug devices connected to your PC (VR headset, other monitors, controllers etc.) If you use an Avermedia capture card uninstall its drivers Verify the integrity of your system files: Open the start menu and search for "cmd" Run cmd as admin Copy and paste (right click) each command below one by one in the cmd and press enter after each command Only put the next command when the one you ran is finished. DISM /Online /Cleanup-Image /CheckHealth DISM /Online /Cleanup-Image /ScanHealth DISM /Online /Cleanup-Image /RestoreHealth sfc /scannow Once it's done restart your PC As a last resort doing a clean install of Windows (factory reset) could solve the issue. Don't install your usual programs at first just install your GPU drivers, Direct X, your browser and Discord for example and test like that.
  • why have you blocked syria from the game??

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    @m47ll How do you know you are being blocked from the game?
  • Zombie give commands

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    @1a-3 very long shot but the pay commands not working for (i know a year later) but would you happen to know the exact command
  • BO2 torrent in upload only mode

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    @TheGraze it just means qbittorrent has no perms to write to the folder you selected. Run qbittorrent as admin or select a different folder.
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    @WolflexZ well maybe i will let playing without origins and buried cuz they r only the missing and thanks for ur help guys