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I cant login at all

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  • SpreadThemBunsundefined SpreadThemBuns

    I cant login at all even tried changing password and yes I used caps for when i needed what do i do

    DeathrequiemYTundefined Offline
    DeathrequiemYTundefined Offline
    DeathrequiemYT
    wrote on last edited by
    #2

    SpreadThemBuns Yea same thing is happening today. Keeps saying,"An issue occured when logging in using saved credentials non-success status code 401."
    Then when I put my password and account it can't login. Something like failed to find account? I'm assuming it's because I haven't been using plutonium in 3-4 months. I'm just wondering if anyone has a solution to this.

    Resxtundefined 1 Reply Last reply
    0
    • DeathrequiemYTundefined DeathrequiemYT

      SpreadThemBuns Yea same thing is happening today. Keeps saying,"An issue occured when logging in using saved credentials non-success status code 401."
      Then when I put my password and account it can't login. Something like failed to find account? I'm assuming it's because I haven't been using plutonium in 3-4 months. I'm just wondering if anyone has a solution to this.

      Resxtundefined Offline
      Resxtundefined Offline
      Resxt
      Plutonium Staff
      wrote on last edited by
      #3

      DeathrequiemYT can't you both explain better or at least provide screenshots, what you're saying is unclear

      DeathrequiemYTundefined 1 Reply Last reply
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      • Resxtundefined Resxt

        DeathrequiemYT can't you both explain better or at least provide screenshots, what you're saying is unclear

        DeathrequiemYTundefined Offline
        DeathrequiemYTundefined Offline
        DeathrequiemYT
        wrote on last edited by
        #4

        Resxt Sorry I'm barely using the plutonium forum so I don't know how to send a image but whenever I open the application (plutonium) It starts to say,
        "An issue occured when logging in using saved credentials non-success status code 401."
        I've been trying to log in but it fails to locate my account. Because of that I can't log in. If this doesn't help I apologize.

        Resxtundefined 1 Reply Last reply
        0
        • DeathrequiemYTundefined DeathrequiemYT

          Resxt Sorry I'm barely using the plutonium forum so I don't know how to send a image but whenever I open the application (plutonium) It starts to say,
          "An issue occured when logging in using saved credentials non-success status code 401."
          I've been trying to log in but it fails to locate my account. Because of that I can't log in. If this doesn't help I apologize.

          Resxtundefined Offline
          Resxtundefined Offline
          Resxt
          Plutonium Staff
          wrote on last edited by
          #5

          DeathrequiemYT you can just copy an image and paste it here or move an image file while replying
          "An issue occured when logging in using saved credentials" means what it says, just login again
          "Account not found" means you typed your username wrong

          DeathrequiemYTundefined VICTINTMundefined 2 Replies Last reply
          0
          • Resxtundefined Resxt

            DeathrequiemYT you can just copy an image and paste it here or move an image file while replying
            "An issue occured when logging in using saved credentials" means what it says, just login again
            "Account not found" means you typed your username wrong

            DeathrequiemYTundefined Offline
            DeathrequiemYTundefined Offline
            DeathrequiemYT
            wrote on last edited by
            #6

            Resxt Oh man....ok yea the problem was my username I had to check again on here and yea now im able to play. Im sorry for bothering you. Have a nice day and thanks :]

            1 Reply Last reply
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            • Resxtundefined Resxt

              DeathrequiemYT you can just copy an image and paste it here or move an image file while replying
              "An issue occured when logging in using saved credentials" means what it says, just login again
              "Account not found" means you typed your username wrong

              VICTINTMundefined Offline
              VICTINTMundefined Offline
              VICTINTM
              wrote on last edited by
              #7

              Resxt

              Estou com esse problema

              b39dcbfa-b06e-451b-867d-6a97c90f246f-image.png

              Como consigo resolver

              1 Reply Last reply
              7
              • AntonySvundefined Offline
                AntonySvundefined Offline
                AntonySv
                wrote on last edited by
                #8

                Tambien me está pasando 😞

                1 Reply Last reply
                1
                • SammyisOPPundefined Offline
                  SammyisOPPundefined Offline
                  SammyisOPP
                  wrote on last edited by
                  #9

                  Same. I redownloaded the files, multiple times and the launcher again and i still get the same error

                  1 Reply Last reply
                  1
                  • DoomRayden777undefined Offline
                    DoomRayden777undefined Offline
                    DoomRayden777
                    wrote on last edited by DoomRayden777
                    #10

                    Me too

                    1 Reply Last reply
                    3
                    • zSunflowerZundefined Offline
                      zSunflowerZundefined Offline
                      zSunflowerZ
                      wrote on last edited by
                      #11

                      me too

                      1 Reply Last reply
                      3
                      • DevDokusundefined Offline
                        DevDokusundefined Offline
                        DevDokus
                        wrote on last edited by
                        #12

                        Same here, logged out and now tried to login and getting the same error. Logging into the account is impossible right now.

                        1 Reply Last reply
                        3
                        • ariheellundefined Offline
                          ariheellundefined Offline
                          ariheell
                          wrote on last edited by
                          #13

                          lol I thought that only happened to me

                          1 Reply Last reply
                          0
                          • KznAkumaundefined Offline
                            KznAkumaundefined Offline
                            KznAkuma
                            wrote on last edited by
                            #14

                            looks like we all have the same problem

                            1 Reply Last reply
                            1
                            • [AoW]Maximusundefined Offline
                              [AoW]Maximusundefined Offline
                              [AoW]Maximus
                              wrote on last edited by [AoW]Maximus
                              #15

                              VICTINTM I'm in the US and I am getting the same error message as your screenshot. Can't login. My username and password are being entered 100% correctly.

                              1 Reply Last reply
                              0
                              • DeadlyChillundefined Offline
                                DeadlyChillundefined Offline
                                DeadlyChill
                                wrote on last edited by
                                #16

                                im just trying to get the menu to play with a friend and im assuming you need to go through this log in for that

                                1 Reply Last reply
                                0
                                • zSunflowerZundefined Offline
                                  zSunflowerZundefined Offline
                                  zSunflowerZ
                                  wrote on last edited by
                                  #17

                                  any solution plssss

                                  1 Reply Last reply
                                  0
                                  • [AoW]Maximusundefined Offline
                                    [AoW]Maximusundefined Offline
                                    [AoW]Maximus
                                    wrote on last edited by
                                    #18

                                    Login seems to fail when authenticating. Is the error suggesting a certificate error? If so would it be server or client side problem?

                                    1 Reply Last reply
                                    0
                                    • Inksuundefined Offline
                                      Inksuundefined Offline
                                      Inksu
                                      wrote on last edited by
                                      #19

                                      Definitely server side. Main website says 0 users online. Tried the basic solutions like reinstall, creating a new account, and restarting computer. Same issue. Even when putting in nonsense as the login details, it fails before it even checks the info.

                                      1 Reply Last reply
                                      1
                                      • [AoW]Maximusundefined Offline
                                        [AoW]Maximusundefined Offline
                                        [AoW]Maximus
                                        wrote on last edited by
                                        #20

                                        I did notice the plutonium launcher updated when I launched it. Haven't been able to login since. It also strangely made me reenter my credentials before it would launch yesterday. No problem logging in that time however. Thinking the update borked something or server issue.

                                        Would they announce if they were shutting servers down for maintenance?

                                        1 Reply Last reply
                                        0
                                        • Resxtundefined Offline
                                          Resxtundefined Offline
                                          Resxt
                                          Plutonium Staff
                                          wrote on last edited by
                                          #21

                                          This is being worked on try later

                                          1 Reply Last reply
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