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I cant login at all

Scheduled Pinned Locked Moved Launcher Support
21 Posts 14 Posters 3.5k Views 2 Watching
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  • SpreadThemBuns Offline
    SpreadThemBuns Offline
    SpreadThemBuns
    wrote on last edited by
    #1

    I cant login at all even tried changing password and yes I used caps for when i needed what do i do

    DeathrequiemYT 1 Reply Last reply
    0
    • SpreadThemBuns SpreadThemBuns

      I cant login at all even tried changing password and yes I used caps for when i needed what do i do

      DeathrequiemYT Offline
      DeathrequiemYT Offline
      DeathrequiemYT
      wrote on last edited by
      #2

      SpreadThemBuns Yea same thing is happening today. Keeps saying,"An issue occured when logging in using saved credentials non-success status code 401."
      Then when I put my password and account it can't login. Something like failed to find account? I'm assuming it's because I haven't been using plutonium in 3-4 months. I'm just wondering if anyone has a solution to this.

      Resxt 1 Reply Last reply
      0
      • DeathrequiemYT DeathrequiemYT

        SpreadThemBuns Yea same thing is happening today. Keeps saying,"An issue occured when logging in using saved credentials non-success status code 401."
        Then when I put my password and account it can't login. Something like failed to find account? I'm assuming it's because I haven't been using plutonium in 3-4 months. I'm just wondering if anyone has a solution to this.

        Resxt Online
        Resxt Online
        Resxt
        Plutonium Staff
        wrote on last edited by
        #3

        DeathrequiemYT can't you both explain better or at least provide screenshots, what you're saying is unclear

        DeathrequiemYT 1 Reply Last reply
        0
        • Resxt Resxt

          DeathrequiemYT can't you both explain better or at least provide screenshots, what you're saying is unclear

          DeathrequiemYT Offline
          DeathrequiemYT Offline
          DeathrequiemYT
          wrote on last edited by
          #4

          Resxt Sorry I'm barely using the plutonium forum so I don't know how to send a image but whenever I open the application (plutonium) It starts to say,
          "An issue occured when logging in using saved credentials non-success status code 401."
          I've been trying to log in but it fails to locate my account. Because of that I can't log in. If this doesn't help I apologize.

          Resxt 1 Reply Last reply
          0
          • DeathrequiemYT DeathrequiemYT

            Resxt Sorry I'm barely using the plutonium forum so I don't know how to send a image but whenever I open the application (plutonium) It starts to say,
            "An issue occured when logging in using saved credentials non-success status code 401."
            I've been trying to log in but it fails to locate my account. Because of that I can't log in. If this doesn't help I apologize.

            Resxt Online
            Resxt Online
            Resxt
            Plutonium Staff
            wrote on last edited by
            #5

            DeathrequiemYT you can just copy an image and paste it here or move an image file while replying
            "An issue occured when logging in using saved credentials" means what it says, just login again
            "Account not found" means you typed your username wrong

            DeathrequiemYT VICTINTM 2 Replies Last reply
            0
            • Resxt Resxt

              DeathrequiemYT you can just copy an image and paste it here or move an image file while replying
              "An issue occured when logging in using saved credentials" means what it says, just login again
              "Account not found" means you typed your username wrong

              DeathrequiemYT Offline
              DeathrequiemYT Offline
              DeathrequiemYT
              wrote on last edited by
              #6

              Resxt Oh man....ok yea the problem was my username I had to check again on here and yea now im able to play. Im sorry for bothering you. Have a nice day and thanks :]

              1 Reply Last reply
              0
              • Resxt Resxt

                DeathrequiemYT you can just copy an image and paste it here or move an image file while replying
                "An issue occured when logging in using saved credentials" means what it says, just login again
                "Account not found" means you typed your username wrong

                VICTINTM Offline
                VICTINTM Offline
                VICTINTM
                wrote on last edited by
                #7

                Resxt

                Estou com esse problema

                b39dcbfa-b06e-451b-867d-6a97c90f246f-image.png

                Como consigo resolver

                1 Reply Last reply
                7
                • AntonySv Offline
                  AntonySv Offline
                  AntonySv
                  wrote on last edited by
                  #8

                  Tambien me estรก pasando ๐Ÿ˜ž

                  1 Reply Last reply
                  1
                  • SammyisOPP Offline
                    SammyisOPP Offline
                    SammyisOPP
                    wrote on last edited by
                    #9

                    Same. I redownloaded the files, multiple times and the launcher again and i still get the same error

                    1 Reply Last reply
                    1
                    • DoomRayden777 Offline
                      DoomRayden777 Offline
                      DoomRayden777
                      wrote on last edited by DoomRayden777
                      #10

                      Me too

                      1 Reply Last reply
                      3
                      • zSunflowerZ Offline
                        zSunflowerZ Offline
                        zSunflowerZ
                        wrote on last edited by
                        #11

                        me too

                        1 Reply Last reply
                        3
                        • DevDokus Offline
                          DevDokus Offline
                          DevDokus
                          wrote on last edited by
                          #12

                          Same here, logged out and now tried to login and getting the same error. Logging into the account is impossible right now.

                          1 Reply Last reply
                          3
                          • ariheell Offline
                            ariheell Offline
                            ariheell
                            wrote on last edited by
                            #13

                            lol I thought that only happened to me

                            1 Reply Last reply
                            0
                            • KznAkuma Offline
                              KznAkuma Offline
                              KznAkuma
                              wrote on last edited by
                              #14

                              looks like we all have the same problem

                              1 Reply Last reply
                              1
                              • [AoW]Maximus Offline
                                [AoW]Maximus Offline
                                [AoW]Maximus
                                wrote on last edited by [AoW]Maximus
                                #15

                                VICTINTM I'm in the US and I am getting the same error message as your screenshot. Can't login. My username and password are being entered 100% correctly.

                                1 Reply Last reply
                                0
                                • DeadlyChill Offline
                                  DeadlyChill Offline
                                  DeadlyChill
                                  wrote on last edited by
                                  #16

                                  im just trying to get the menu to play with a friend and im assuming you need to go through this log in for that

                                  1 Reply Last reply
                                  0
                                  • zSunflowerZ Offline
                                    zSunflowerZ Offline
                                    zSunflowerZ
                                    wrote on last edited by
                                    #17

                                    any solution plssss

                                    1 Reply Last reply
                                    0
                                    • [AoW]Maximus Offline
                                      [AoW]Maximus Offline
                                      [AoW]Maximus
                                      wrote on last edited by
                                      #18

                                      Login seems to fail when authenticating. Is the error suggesting a certificate error? If so would it be server or client side problem?

                                      1 Reply Last reply
                                      0
                                      • Inksu Offline
                                        Inksu Offline
                                        Inksu
                                        wrote on last edited by
                                        #19

                                        Definitely server side. Main website says 0 users online. Tried the basic solutions like reinstall, creating a new account, and restarting computer. Same issue. Even when putting in nonsense as the login details, it fails before it even checks the info.

                                        1 Reply Last reply
                                        1
                                        • [AoW]Maximus Offline
                                          [AoW]Maximus Offline
                                          [AoW]Maximus
                                          wrote on last edited by
                                          #20

                                          I did notice the plutonium launcher updated when I launched it. Haven't been able to login since. It also strangely made me reenter my credentials before it would launch yesterday. No problem logging in that time however. Thinking the update borked something or server issue.

                                          Would they announce if they were shutting servers down for maintenance?

                                          1 Reply Last reply
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