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Help me pls

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  • Azerixe_undefined Offline
    Azerixe_undefined Offline
    Azerixe_
    wrote on last edited by
    #4

    Hello my friend has downloaded the game and did everything necessary but when he presses play the launcher closes (before he uninstalls the game he pressed play and an error message was displayed)

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    • HannesCundefined Offline
      HannesCundefined Offline
      HannesC Plutonium Staff
      wrote on last edited by
      #5

      Covered here https://forum.plutonium.pw/topic/6832/common-launcher-issues-solutions

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      • Azerixe_undefined Offline
        Azerixe_undefined Offline
        Azerixe_
        wrote on last edited by
        #6

        He did everything right but it gives him this message as before he uninstalled the game

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        • HannesCundefined Offline
          HannesCundefined Offline
          HannesC Plutonium Staff
          wrote on last edited by HannesC
          #7

          Bro what message? We keep telling you to screenshot it or atleast specify the full thing correctly but you don't do it.

          Also for clarification he installed directx right? Also did he add Plutonium to his AV's exclusions?

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          • Azerixe_undefined Offline
            Azerixe_undefined Offline
            Azerixe_
            wrote on last edited by
            #8

            it's in french so i will translate it into english "The application could not start correctly (0xc000007b). Click on ok to close the application.
            sorry but I can't send a screenshot because I can't put it. and excuse me for answering you tar, as i'm a new user i can send a message only every 600 seconds. And what are "AV"? And yes he already has DirectX

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            • HannesCundefined Offline
              HannesCundefined Offline
              HannesC Plutonium Staff
              wrote on last edited by
              #9

              Antivirus. What AV does your friend use? Did he exclude %localappdata%/Plutonium like the guide says to?

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              • Azerixe_undefined Offline
                Azerixe_undefined Offline
                Azerixe_
                wrote on last edited by
                #10

                It has windows antivirus (the basic one) and if I understand correctly it has to delete the plutonium file from% localeappdata%?

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                • HannesCundefined Offline
                  HannesCundefined Offline
                  HannesC Plutonium Staff
                  wrote on last edited by
                  #11

                  He doesn't have to delete it, rather add it to exclusions https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender

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                  • Azerixe_undefined Offline
                    Azerixe_undefined Offline
                    Azerixe_
                    wrote on last edited by
                    #12

                    the closing problem is fixed but when he clicks play this message is displayed "The application could not start correctly (0xc000007b). Click on ok to close the application." I can't send a screenshot because I can't

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                    • HannesCundefined Offline
                      HannesCundefined Offline
                      HannesC Plutonium Staff
                      wrote on last edited by
                      #13

                      Ask him to run the AIO runtime tool (https://www.computerbase.de/downloads/systemtools/all-in-one-runtimes/) and restart his PC. If that doesn't work, try launching CMD as admin and typing this- dism /online /cleanup-image /restorehealth.

                      Once its done, restart your PC. Also make sure he downloaded bo2 from our forum/docs and not some other 3rd party repacks site.

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                      • Azerixe_undefined Offline
                        Azerixe_undefined Offline
                        Azerixe_
                        wrote on last edited by
                        #14

                        Hello excuse me for not having answered read quickly, he did what you said and he downloaded and installed the game from your site, but now when he presses play the game closes again while we had settled it.

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                        • Azerixe_undefined Offline
                          Azerixe_undefined Offline
                          Azerixe_
                          wrote on last edited by
                          #15

                          Can you help me please

                          Sabino.ahkundefined 1 Reply Last reply
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                          • Sabino.ahkundefined Offline
                            Sabino.ahkundefined Offline
                            Sabino.ahk
                            replied to Azerixe_ on last edited by Sabino.ahk
                            #16

                            Azerixe_ BRO READ THE INSTRUCTION that HannesC gave you.

                            Azerixe_undefined 1 Reply Last reply
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                            • Azerixe_undefined Offline
                              Azerixe_undefined Offline
                              Azerixe_
                              replied to Sabino.ahk on last edited by
                              #17

                              @Mr-MaPSaBino i have already read and done what was in the instruction and the launcher closing issue was fixed but now it is starting over even after redoing things from the instruction

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                              • HannesCundefined Offline
                                HannesCundefined Offline
                                HannesC Plutonium Staff
                                wrote on last edited by
                                #18

                                If he added Pluto to exclusions and ran the runtimes tool, he shouldn't be having that issue anymore. You didn't follow the instructions correctly.

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                                • Azerixe_undefined Offline
                                  Azerixe_undefined Offline
                                  Azerixe_
                                  wrote on last edited by
                                  #19

                                  Hello Thanks for your help the problem is solved the problem was just directX now my friend can play bo2

                                  1 Reply Last reply
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