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Help me pls

Scheduled Pinned Locked Moved BO2 Client Support
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  • Azerixe_undefined Offline
    Azerixe_undefined Offline
    Azerixe_
    wrote on last edited by
    #8

    it's in french so i will translate it into english "The application could not start correctly (0xc000007b). Click on ok to close the application.
    sorry but I can't send a screenshot because I can't put it. and excuse me for answering you tar, as i'm a new user i can send a message only every 600 seconds. And what are "AV"? And yes he already has DirectX

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    • HannesCundefined Offline
      HannesCundefined Offline
      HannesC
      Plutonium Staff
      wrote on last edited by
      #9

      Antivirus. What AV does your friend use? Did he exclude %localappdata%/Plutonium like the guide says to?

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      • Azerixe_undefined Offline
        Azerixe_undefined Offline
        Azerixe_
        wrote on last edited by
        #10

        It has windows antivirus (the basic one) and if I understand correctly it has to delete the plutonium file from% localeappdata%?

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        • HannesCundefined Offline
          HannesCundefined Offline
          HannesC
          Plutonium Staff
          wrote on last edited by
          #11

          He doesn't have to delete it, rather add it to exclusions https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender

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          • Azerixe_undefined Offline
            Azerixe_undefined Offline
            Azerixe_
            wrote on last edited by
            #12

            the closing problem is fixed but when he clicks play this message is displayed "The application could not start correctly (0xc000007b). Click on ok to close the application." I can't send a screenshot because I can't

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            • HannesCundefined Offline
              HannesCundefined Offline
              HannesC
              Plutonium Staff
              wrote on last edited by
              #13

              Ask him to run the AIO runtime tool (https://www.computerbase.de/downloads/systemtools/all-in-one-runtimes/) and restart his PC. If that doesn't work, try launching CMD as admin and typing this- dism /online /cleanup-image /restorehealth.

              Once its done, restart your PC. Also make sure he downloaded bo2 from our forum/docs and not some other 3rd party repacks site.

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              • Azerixe_undefined Offline
                Azerixe_undefined Offline
                Azerixe_
                wrote on last edited by
                #14

                Hello excuse me for not having answered read quickly, he did what you said and he downloaded and installed the game from your site, but now when he presses play the game closes again while we had settled it.

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                • Azerixe_undefined Offline
                  Azerixe_undefined Offline
                  Azerixe_
                  wrote on last edited by
                  #15

                  Can you help me please

                  Sabino.ahkundefined 1 Reply Last reply
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                  • Azerixe_undefined Azerixe_

                    Can you help me please

                    Sabino.ahkundefined Offline
                    Sabino.ahkundefined Offline
                    Sabino.ahk
                    wrote on last edited by Sabino.ahk
                    #16

                    Azerixe_ BRO READ THE INSTRUCTION that HannesC gave you.

                    Azerixe_undefined 1 Reply Last reply
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                    • Sabino.ahkundefined Sabino.ahk

                      Azerixe_ BRO READ THE INSTRUCTION that HannesC gave you.

                      Azerixe_undefined Offline
                      Azerixe_undefined Offline
                      Azerixe_
                      wrote on last edited by
                      #17

                      @Mr-MaPSaBino i have already read and done what was in the instruction and the launcher closing issue was fixed but now it is starting over even after redoing things from the instruction

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                      • HannesCundefined Offline
                        HannesCundefined Offline
                        HannesC
                        Plutonium Staff
                        wrote on last edited by
                        #18

                        If he added Pluto to exclusions and ran the runtimes tool, he shouldn't be having that issue anymore. You didn't follow the instructions correctly.

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                        • Azerixe_undefined Offline
                          Azerixe_undefined Offline
                          Azerixe_
                          wrote on last edited by
                          #19

                          Hello Thanks for your help the problem is solved the problem was just directX now my friend can play bo2

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