Help me pls

[HannesC]

Covered here https://forum.plutonium.pw/topic/6832/common-launcher-issues-solutions

[Azerixe_]

He did everything right but it gives him this message as before he uninstalled the game

[HannesC]

Bro what message? We keep telling you to screenshot it or atleast specify the full thing correctly but you don't do it.

Also for clarification he installed directx right? Also did he add Plutonium to his AV's exclusions?

[Azerixe_]

it's in french so i will translate it into english "The application could not start correctly (0xc000007b). Click on ok to close the application.
sorry but I can't send a screenshot because I can't put it. and excuse me for answering you tar, as i'm a new user i can send a message only every 600 seconds. And what are "AV"? And yes he already has DirectX

[HannesC]

Antivirus. What AV does your friend use? Did he exclude %localappdata%/Plutonium like the guide says to?

[Azerixe_]

It has windows antivirus (the basic one) and if I understand correctly it has to delete the plutonium file from% localeappdata%?

[HannesC]

He doesn't have to delete it, rather add it to exclusions https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender

[Azerixe_]

the closing problem is fixed but when he clicks play this message is displayed "The application could not start correctly (0xc000007b). Click on ok to close the application." I can't send a screenshot because I can't

[HannesC]

Ask him to run the AIO runtime tool (https://www.computerbase.de/downloads/systemtools/all-in-one-runtimes/) and restart his PC. If that doesn't work, try launching CMD as admin and typing this- dism /online /cleanup-image /restorehealth.

Once its done, restart your PC. Also make sure he downloaded bo2 from our forum/docs and not some other 3rd party repacks site.

[Azerixe_]

Hello excuse me for not having answered read quickly, he did what you said and he downloaded and installed the game from your site, but now when he presses play the game closes again while we had settled it.

[Azerixe_]

Can you help me please

[Sabino.ahk]

Azerixe_ BRO READ THE INSTRUCTION that HannesC gave you.

[Azerixe_]

@Mr-MaPSaBino i have already read and done what was in the instruction and the launcher closing issue was fixed but now it is starting over even after redoing things from the instruction

[HannesC]

If he added Pluto to exclusions and ran the runtimes tool, he shouldn't be having that issue anymore. You didn't follow the instructions correctly.

[Azerixe_]

Hello Thanks for your help the problem is solved the problem was just directX now my friend can play bo2