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Help me pls

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  • HannesCundefined Offline
    HannesCundefined Offline
    HannesC Plutonium Staff
    wrote on last edited by
    #9

    Antivirus. What AV does your friend use? Did he exclude %localappdata%/Plutonium like the guide says to?

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    • Azerixe_undefined Offline
      Azerixe_undefined Offline
      Azerixe_
      wrote on last edited by
      #10

      It has windows antivirus (the basic one) and if I understand correctly it has to delete the plutonium file from% localeappdata%?

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      • HannesCundefined Offline
        HannesCundefined Offline
        HannesC Plutonium Staff
        wrote on last edited by
        #11

        He doesn't have to delete it, rather add it to exclusions https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender

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        • Azerixe_undefined Offline
          Azerixe_undefined Offline
          Azerixe_
          wrote on last edited by
          #12

          the closing problem is fixed but when he clicks play this message is displayed "The application could not start correctly (0xc000007b). Click on ok to close the application." I can't send a screenshot because I can't

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          • HannesCundefined Offline
            HannesCundefined Offline
            HannesC Plutonium Staff
            wrote on last edited by
            #13

            Ask him to run the AIO runtime tool (https://www.computerbase.de/downloads/systemtools/all-in-one-runtimes/) and restart his PC. If that doesn't work, try launching CMD as admin and typing this- dism /online /cleanup-image /restorehealth.

            Once its done, restart your PC. Also make sure he downloaded bo2 from our forum/docs and not some other 3rd party repacks site.

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            • Azerixe_undefined Offline
              Azerixe_undefined Offline
              Azerixe_
              wrote on last edited by
              #14

              Hello excuse me for not having answered read quickly, he did what you said and he downloaded and installed the game from your site, but now when he presses play the game closes again while we had settled it.

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              • Azerixe_undefined Offline
                Azerixe_undefined Offline
                Azerixe_
                wrote on last edited by
                #15

                Can you help me please

                Sabino.ahkundefined 1 Reply Last reply
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                • Sabino.ahkundefined Offline
                  Sabino.ahkundefined Offline
                  Sabino.ahk
                  replied to Azerixe_ on last edited by Sabino.ahk
                  #16

                  Azerixe_ BRO READ THE INSTRUCTION that HannesC gave you.

                  Azerixe_undefined 1 Reply Last reply
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                  • Azerixe_undefined Offline
                    Azerixe_undefined Offline
                    Azerixe_
                    replied to Sabino.ahk on last edited by
                    #17

                    @Mr-MaPSaBino i have already read and done what was in the instruction and the launcher closing issue was fixed but now it is starting over even after redoing things from the instruction

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                    • HannesCundefined Offline
                      HannesCundefined Offline
                      HannesC Plutonium Staff
                      wrote on last edited by
                      #18

                      If he added Pluto to exclusions and ran the runtimes tool, he shouldn't be having that issue anymore. You didn't follow the instructions correctly.

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                      • Azerixe_undefined Offline
                        Azerixe_undefined Offline
                        Azerixe_
                        wrote on last edited by
                        #19

                        Hello Thanks for your help the problem is solved the problem was just directX now my friend can play bo2

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