literally nothing works

Resxt

GLOYKB can you describe your problem better?
Also press win + r type winver and screenshot the window that pops up.

And yes everyone who says the launcher doesn't work and believe the software is at fault is wrong and has no idea what he's saying. If you run an OS that's not supported then it obviously won't work

Dss0

Resxt he said he's on win11.

GLOYKB i don't see the word "degenerate" used anywhere. You forgot to mention what the actual issue is in your post, does the launcher just not start? Does it display an error message? If yes post a screenshot of it.

Have you also installed these?

https://aka.ms/vs/17/release/vc_redist.x86.exe
https://aka.ms/vs/17/release/vc_redist.x64.exe

ljave018

GLOYKB maybe you got special unicode characters in the name of your PC?
Characters such as š,đ,č,ć and ž, and lots of characters in French, Portuguese, Spanish and so on cannot be recognized, and would be registered as empty rectanges or bunch of question marks.

hindercanrun

@ivanovich_ same for emojis?

ljave018

hindercanrun I think so.

GLOYKB

Resxt - removed because it shows your email, windows 11 v21h2 - fine -
when i try opening the exe nothing happens

GLOYKB

Dss0 sorry you're right the exact word degenerate wasn't used ill make sure to be much more specific with my next issue.... anyways when i open the exe to install the launcher nothing happens.

GLOYKB

hindercanrun thats the entire issue, theres not even an error msgs

Dss0

GLOYKB try to start the launcher then search for "event viewer" in the windows start menu, open it and go to windows logs -> application. Check if any errors came up that are related to the launcher, highlight them and screenshot all the details it displays on the bottom of the window.

GLOYKB

Dss0 Application: plutonium.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
at MS.Internal.FontCache.FontSourceCollection.System.Collections.Generic.IEnumerable<MS.Internal.Text.TextInterface.IFontSource>.GetEnumerator()
at MS.Internal.Text.TextInterface.FontCollectionLoader.CreateEnumeratorFromKey(IntPtr, Void*, UInt32, IntPtr*)
at MS.Internal.Text.TextInterface.Factory.GetFontCollection(System.Uri)
at MS.Internal.FontCache.DWriteFactory.GetFontCollectionFromFileOrFolder(System.Uri, Boolean)
at System.Windows.Media.FontFamily.LookupFontFamilyAndFace(MS.Internal.FontCache.CanonicalFontFamilyReference, System.Windows.FontStyle ByRef, System.Windows.FontWeight ByRef, System.Windows.FontStretch ByRef)
at System.Windows.Media.FontFamily.FindFirstFontFamilyAndFace(System.Windows.FontStyle ByRef, System.Windows.FontWeight ByRef, System.Windows.FontStretch ByRef)
at System.Windows.Media.Typeface.ConstructCachedTypeface()
at System.Windows.Media.Typeface.get_CachedTypeface()
at System.Windows.Media.Typeface.CheckFastPathNominalGlyphs(System.Windows.Media.TextFormatting.CharacterBufferRange, Double, Single, Double, Double, Boolean, Boolean, System.Globalization.CultureInfo, System.Windows.Media.TextFormattingMode, Boolean, Boolean, Int32 ByRef)
at MS.Internal.TextFormatting.SimpleRun.CreateSimpleTextRun(System.Windows.Media.TextFormatting.CharacterBufferRange, System.Windows.Media.TextFormatting.TextRun, MS.Internal.TextFormatting.TextFormatterImp, Int32, Boolean, Boolean, Double)
at MS.Internal.TextFormatting.SimpleRun.Create(MS.Internal.TextFormatting.FormatSettings, System.Windows.Media.TextFormatting.CharacterBufferRange, System.Windows.Media.TextFormatting.TextRun, Int32, Int32, Int32, Int32, Int32, Double)
at MS.Internal.TextFormatting.SimpleRun.Create(MS.Internal.TextFormatting.FormatSettings, Int32, Int32, Int32, Int32, Int32, Double)
at MS.Internal.TextFormatting.SimpleTextLine.Create(MS.Internal.TextFormatting.FormatSettings, Int32, Int32, Double)
at MS.Internal.TextFormatting.TextFormatterImp.FormatLineInternal(System.Windows.Media.TextFormatting.TextSource, Int32, Int32, Double, System.Windows.Media.TextFormatting.TextParagraphProperties, System.Windows.Media.TextFormatting.TextLineBreak, System.Windows.Media.TextFormatting.TextRunCache)
at MS.Internal.TextFormatting.TextFormatterImp.FormatLine(System.Windows.Media.TextFormatting.TextSource, Int32, Double, System.Windows.Media.TextFormatting.TextParagraphProperties, System.Windows.Media.TextFormatting.TextLineBreak, System.Windows.Media.TextFormatting.TextRunCache)
at MS.Internal.Text.Line.Format(Int32, Double, System.Windows.Media.TextFormatting.TextParagraphProperties, System.Windows.Media.TextFormatting.TextLineBreak, System.Windows.Media.TextFormatting.TextRunCache, Boolean)
at System.Windows.Controls.TextBlock.MeasureOverride(System.Windows.Size)
at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)
at System.Windows.UIElement.Measure(System.Windows.Size)
at MS.Internal.Helper.MeasureElementWithSingleChild(System.Windows.UIElement, System.Windows.Size)
at System.Windows.Controls.ContentPresenter.MeasureOverride(System.Windows.Size)
at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)

System
- Provider
[ Name] .NET Runtime
- EventID 1026
[ Qualifiers] 0

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2022-09-18T21:39:28.5962745Z

EventRecordID 40415

Correlation
- Execution
[ ProcessID] 50132
[ ThreadID] 0

Channel Application

Computer DESKTOP-7SC87

Security

EventData

Application: plutonium.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.AccessViolationException at MS.Internal.FontCache.FontSourceCollection.System.Collections.Generic.IEnumerable<MS.Internal.Text.TextInterface.IFontSource>.GetEnumerator() at MS.Internal.Text.TextInterface.FontCollectionLoader.CreateEnumeratorFromKey(IntPtr, Void*, UInt32, IntPtr*) at MS.Internal.Text.TextInterface.Factory.GetFontCollection(System.Uri) at MS.Internal.FontCache.DWriteFactory.GetFontCollectionFromFileOrFolder(System.Uri, Boolean) at System.Windows.Media.FontFamily.LookupFontFamilyAndFace(MS.Internal.FontCache.CanonicalFontFamilyReference, System.Windows.FontStyle ByRef, System.Windows.FontWeight ByRef, System.Windows.FontStretch ByRef) at System.Windows.Media.FontFamily.FindFirstFontFamilyAndFace(System.Windows.FontStyle ByRef, System.Windows.FontWeight ByRef, System.Windows.FontStretch ByRef) at System.Windows.Media.Typeface.ConstructCachedTypeface() at System.Windows.Media.Typeface.get_CachedTypeface() at System.Windows.Media.Typeface.CheckFastPathNominalGlyphs(System.Windows.Media.TextFormatting.CharacterBufferRange, Double, Single, Double, Double, Boolean, Boolean, System.Globalization.CultureInfo, System.Windows.Media.TextFormattingMode, Boolean, Boolean, Int32 ByRef) at MS.Internal.TextFormatting.SimpleRun.CreateSimpleTextRun(System.Windows.Media.TextFormatting.CharacterBufferRange, System.Windows.Media.TextFormatting.TextRun, MS.Internal.TextFormatting.TextFormatterImp, Int32, Boolean, Boolean, Double) at MS.Internal.TextFormatting.SimpleRun.Create(MS.Internal.TextFormatting.FormatSettings, System.Windows.Media.TextFormatting.CharacterBufferRange, System.Windows.Media.TextFormatting.TextRun, Int32, Int32, Int32, Int32, Int32, Double) at MS.Internal.TextFormatting.SimpleRun.Create(MS.Internal.TextFormatting.FormatSettings, Int32, Int32, Int32, Int32, Int32, Double) at MS.Internal.TextFormatting.SimpleTextLine.Create(MS.Internal.TextFormatting.FormatSettings, Int32, Int32, Double) at MS.Internal.TextFormatting.TextFormatterImp.FormatLineInternal(System.Windows.Media.TextFormatting.TextSource, Int32, Int32, Double, System.Windows.Media.TextFormatting.TextParagraphProperties, System.Windows.Media.TextFormatting.TextLineBreak, System.Windows.Media.TextFormatting.TextRunCache) at MS.Internal.TextFormatting.TextFormatterImp.FormatLine(System.Windows.Media.TextFormatting.TextSource, Int32, Double, System.Windows.Media.TextFormatting.TextParagraphProperties, System.Windows.Media.TextFormatting.TextLineBreak, System.Windows.Media.TextFormatting.TextRunCache) at MS.Internal.Text.Line.Format(Int32, Double, System.Windows.Media.TextFormatting.TextParagraphProperties, System.Windows.Media.TextFormatting.TextLineBreak, System.Windows.Media.TextFormatting.TextRunCache, Boolean) at System.Windows.Controls.TextBlock.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at MS.Internal.Helper.MeasureElementWithSingleChild(System.Windows.UIElement, System.Windows.Size) at System.Windows.Controls.ContentPresenter.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at System.Windows.Controls.Grid.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at System.Windows.Controls.Control.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at System.Windows.Controls.DockPanel.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at System.Windows.Controls.Grid.MeasureCell(Int32, Boolean) at System.Windows.Controls.Grid.MeasureCellsGroup(Int32, System.Windows.Size, Boolean, Boolean, Boolean ByRef) at System.Windows.Controls.Grid.MeasureCellsGroup(Int32, System.Windows.Size, Boolean, Boolean) at System.Windows.Controls.Grid.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at System.Windows.Documents.AdornerDecorator.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at System.Windows.Controls.Grid.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at System.Windows.Window.MeasureOverrideHelper(System.Windows.Size) at System.Windows.Window.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at System.Windows.Interop.HwndSource.SetLayoutSize() at System.Windows.Interop.HwndSource.set_RootVisualInternal(System.Windows.Media.Visual) at System.Windows.Window.SetRootVisualAndUpdateSTC() at System.Windows.Window.SetupInitialState(Double, Double, Double, Double) at System.Windows.Window.CreateSourceWindow(Boolean) at System.Windows.Window.ShowHelper(System.Object) at Plutonium.Updater.App.App+<Application_Startup>d__1.MoveNext() at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run() at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) at System.Windows.Threading.DispatcherOperation.InvokeImpl() at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object) at System.Windows.Threading.DispatcherOperation.Invoke() at System.Windows.Threading.Dispatcher.ProcessQueue() at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32) at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr) at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef) at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame) at System.Windows.Application.RunInternal(System.Windows.Window) at System.Windows.Application.Run() at Plutonium.Updater.App.App.Main()

Dss0

GLOYKB ok, a strange crash related to fonts. Try this:

Search for "services" via the windows start menu and open it
Look for "Windows Presentation Foundation Font Cache 3.0.0.0" in the list of services
Right click the service -> stop, if it's already stopped just skip to the next step
Look for "Windows Font Cache Service" in the list of services
Right click the service -> stop, if it's already stopped just skip to the next step
Hit Windows Key + R and paste this into the run box that comes up:

%windir%\ServiceProfiles\LocalService\AppData\Local\FontCache

Hit Enter and a folder should open
In this folder delete all the DAT files ("DAT File" listed as the file type)
Go to C:\Windows\System32 and delete "FNTCACHE.DAT"
Restart your PC and try again

If it still doesn't work:

Open the start menu and search for "cmd"
Right click cmd -> run as administrator
Copy and paste (right click) each command below one by one in the cmd and press enter after each command
Only put the next command when the one you ran is finished.

DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow

Once it's done restart your PC and try again

GLOYKB

Did all of the above and still no fix

Dss0

GLOYKB do you have any custom fonts installed? Is your system font the default one?

GLOYKB

Dss0 default font

Dss0

GLOYKB then i'm out of ideas

hindercanrun

GLOYKB have you updated ur pc to latest

GLOYKB

hindercanrun wow man i really dont know what plutonium would do without you

FragsAreUs

I personally would check to see if your install is not corrupted in some way.

if you can do a

sfc /scannow and or DISM.exe /Online /Cleanup-image /Restorehealth

In a admin command prompt or powershell

as I play on windows 11 and I don't have this issue and it seems as dsso said a unique crash

GLOYKB

FragsAreUs Dss0 already recommended that, didn't work

HOWARD1031J

Dss0 hola amigo es que tengo un problema con mi plutonium y es que cuando inicio el launcher se inicia todo normal pero cuando quiero entrar me sale espero puedas ayudarme Captura de pantalla (1).png

Plutonium

literally nothing works