literally nothing works

[ljave018]

GLOYKB maybe you got special unicode characters in the name of your PC?
Characters such as š,đ,č,ć and ž, and lots of characters in French, Portuguese, Spanish and so on cannot be recognized, and would be registered as empty rectanges or bunch of question marks.

[hindercanrun]

@ivanovich_ same for emojis?

[ljave018]

hindercanrun I think so.

[GLOYKB]

Resxt - removed because it shows your email, windows 11 v21h2 - fine -
when i try opening the exe nothing happens

[GLOYKB]

Dss0 sorry you're right the exact word degenerate wasn't used ill make sure to be much more specific with my next issue.... anyways when i open the exe to install the launcher nothing happens.

[GLOYKB]

hindercanrun thats the entire issue, theres not even an error msgs

[Dss0]

GLOYKB try to start the launcher then search for "event viewer" in the windows start menu, open it and go to windows logs -> application. Check if any errors came up that are related to the launcher, highlight them and screenshot all the details it displays on the bottom of the window.

[GLOYKB]

Dss0 Application: plutonium.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
at MS.Internal.FontCache.FontSourceCollection.System.Collections.Generic.IEnumerable<MS.Internal.Text.TextInterface.IFontSource>.GetEnumerator()
at MS.Internal.Text.TextInterface.FontCollectionLoader.CreateEnumeratorFromKey(IntPtr, Void*, UInt32, IntPtr*)
at MS.Internal.Text.TextInterface.Factory.GetFontCollection(System.Uri)
at MS.Internal.FontCache.DWriteFactory.GetFontCollectionFromFileOrFolder(System.Uri, Boolean)
at System.Windows.Media.FontFamily.LookupFontFamilyAndFace(MS.Internal.FontCache.CanonicalFontFamilyReference, System.Windows.FontStyle ByRef, System.Windows.FontWeight ByRef, System.Windows.FontStretch ByRef)
at System.Windows.Media.FontFamily.FindFirstFontFamilyAndFace(System.Windows.FontStyle ByRef, System.Windows.FontWeight ByRef, System.Windows.FontStretch ByRef)
at System.Windows.Media.Typeface.ConstructCachedTypeface()
at System.Windows.Media.Typeface.get_CachedTypeface()
at System.Windows.Media.Typeface.CheckFastPathNominalGlyphs(System.Windows.Media.TextFormatting.CharacterBufferRange, Double, Single, Double, Double, Boolean, Boolean, System.Globalization.CultureInfo, System.Windows.Media.TextFormattingMode, Boolean, Boolean, Int32 ByRef)
at MS.Internal.TextFormatting.SimpleRun.CreateSimpleTextRun(System.Windows.Media.TextFormatting.CharacterBufferRange, System.Windows.Media.TextFormatting.TextRun, MS.Internal.TextFormatting.TextFormatterImp, Int32, Boolean, Boolean, Double)
at MS.Internal.TextFormatting.SimpleRun.Create(MS.Internal.TextFormatting.FormatSettings, System.Windows.Media.TextFormatting.CharacterBufferRange, System.Windows.Media.TextFormatting.TextRun, Int32, Int32, Int32, Int32, Int32, Double)
at MS.Internal.TextFormatting.SimpleRun.Create(MS.Internal.TextFormatting.FormatSettings, Int32, Int32, Int32, Int32, Int32, Double)
at MS.Internal.TextFormatting.SimpleTextLine.Create(MS.Internal.TextFormatting.FormatSettings, Int32, Int32, Double)
at MS.Internal.TextFormatting.TextFormatterImp.FormatLineInternal(System.Windows.Media.TextFormatting.TextSource, Int32, Int32, Double, System.Windows.Media.TextFormatting.TextParagraphProperties, System.Windows.Media.TextFormatting.TextLineBreak, System.Windows.Media.TextFormatting.TextRunCache)
at MS.Internal.TextFormatting.TextFormatterImp.FormatLine(System.Windows.Media.TextFormatting.TextSource, Int32, Double, System.Windows.Media.TextFormatting.TextParagraphProperties, System.Windows.Media.TextFormatting.TextLineBreak, System.Windows.Media.TextFormatting.TextRunCache)
at MS.Internal.Text.Line.Format(Int32, Double, System.Windows.Media.TextFormatting.TextParagraphProperties, System.Windows.Media.TextFormatting.TextLineBreak, System.Windows.Media.TextFormatting.TextRunCache, Boolean)
at System.Windows.Controls.TextBlock.MeasureOverride(System.Windows.Size)
at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)
at System.Windows.UIElement.Measure(System.Windows.Size)
at MS.Internal.Helper.MeasureElementWithSingleChild(System.Windows.UIElement, System.Windows.Size)
at System.Windows.Controls.ContentPresenter.MeasureOverride(System.Windows.Size)
at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)

• System

  • Provider

  [ Name] .NET Runtime

  • EventID 1026

  [ Qualifiers] 0

  Version 0

  Level 2

  Task 0

  Opcode 0

  Keywords 0x80000000000000

  • TimeCreated

  [ SystemTime] 2022-09-18T21:39:28.5962745Z

  EventRecordID 40415

  Correlation

  • Execution

  [ ProcessID] 50132
  [ ThreadID] 0

  Channel Application

  Computer DESKTOP-7SC87

  Security

• EventData

  Application: plutonium.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.AccessViolationException at MS.Internal.FontCache.FontSourceCollection.System.Collections.Generic.IEnumerable<MS.Internal.Text.TextInterface.IFontSource>.GetEnumerator() at MS.Internal.Text.TextInterface.FontCollectionLoader.CreateEnumeratorFromKey(IntPtr, Void*, UInt32, IntPtr*) at MS.Internal.Text.TextInterface.Factory.GetFontCollection(System.Uri) at MS.Internal.FontCache.DWriteFactory.GetFontCollectionFromFileOrFolder(System.Uri, Boolean) at System.Windows.Media.FontFamily.LookupFontFamilyAndFace(MS.Internal.FontCache.CanonicalFontFamilyReference, System.Windows.FontStyle ByRef, System.Windows.FontWeight ByRef, System.Windows.FontStretch ByRef) at System.Windows.Media.FontFamily.FindFirstFontFamilyAndFace(System.Windows.FontStyle ByRef, System.Windows.FontWeight ByRef, System.Windows.FontStretch ByRef) at System.Windows.Media.Typeface.ConstructCachedTypeface() at System.Windows.Media.Typeface.get_CachedTypeface() at System.Windows.Media.Typeface.CheckFastPathNominalGlyphs(System.Windows.Media.TextFormatting.CharacterBufferRange, Double, Single, Double, Double, Boolean, Boolean, System.Globalization.CultureInfo, System.Windows.Media.TextFormattingMode, Boolean, Boolean, Int32 ByRef) at MS.Internal.TextFormatting.SimpleRun.CreateSimpleTextRun(System.Windows.Media.TextFormatting.CharacterBufferRange, System.Windows.Media.TextFormatting.TextRun, MS.Internal.TextFormatting.TextFormatterImp, Int32, Boolean, Boolean, Double) at MS.Internal.TextFormatting.SimpleRun.Create(MS.Internal.TextFormatting.FormatSettings, System.Windows.Media.TextFormatting.CharacterBufferRange, System.Windows.Media.TextFormatting.TextRun, Int32, Int32, Int32, Int32, Int32, Double) at MS.Internal.TextFormatting.SimpleRun.Create(MS.Internal.TextFormatting.FormatSettings, Int32, Int32, Int32, Int32, Int32, Double) at MS.Internal.TextFormatting.SimpleTextLine.Create(MS.Internal.TextFormatting.FormatSettings, Int32, Int32, Double) at MS.Internal.TextFormatting.TextFormatterImp.FormatLineInternal(System.Windows.Media.TextFormatting.TextSource, Int32, Int32, Double, System.Windows.Media.TextFormatting.TextParagraphProperties, System.Windows.Media.TextFormatting.TextLineBreak, System.Windows.Media.TextFormatting.TextRunCache) at MS.Internal.TextFormatting.TextFormatterImp.FormatLine(System.Windows.Media.TextFormatting.TextSource, Int32, Double, System.Windows.Media.TextFormatting.TextParagraphProperties, System.Windows.Media.TextFormatting.TextLineBreak, System.Windows.Media.TextFormatting.TextRunCache) at MS.Internal.Text.Line.Format(Int32, Double, System.Windows.Media.TextFormatting.TextParagraphProperties, System.Windows.Media.TextFormatting.TextLineBreak, System.Windows.Media.TextFormatting.TextRunCache, Boolean) at System.Windows.Controls.TextBlock.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at MS.Internal.Helper.MeasureElementWithSingleChild(System.Windows.UIElement, System.Windows.Size) at System.Windows.Controls.ContentPresenter.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at System.Windows.Controls.Grid.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at System.Windows.Controls.Control.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at System.Windows.Controls.DockPanel.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at System.Windows.Controls.Grid.MeasureCell(Int32, Boolean) at System.Windows.Controls.Grid.MeasureCellsGroup(Int32, System.Windows.Size, Boolean, Boolean, Boolean ByRef) at System.Windows.Controls.Grid.MeasureCellsGroup(Int32, System.Windows.Size, Boolean, Boolean) at System.Windows.Controls.Grid.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at System.Windows.Documents.AdornerDecorator.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at System.Windows.Controls.Grid.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at System.Windows.Window.MeasureOverrideHelper(System.Windows.Size) at System.Windows.Window.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at System.Windows.Interop.HwndSource.SetLayoutSize() at System.Windows.Interop.HwndSource.set_RootVisualInternal(System.Windows.Media.Visual) at System.Windows.Window.SetRootVisualAndUpdateSTC() at System.Windows.Window.SetupInitialState(Double, Double, Double, Double) at System.Windows.Window.CreateSourceWindow(Boolean) at System.Windows.Window.ShowHelper(System.Object) at Plutonium.Updater.App.App+<Application_Startup>d__1.MoveNext() at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run() at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) at System.Windows.Threading.DispatcherOperation.InvokeImpl() at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object) at System.Windows.Threading.DispatcherOperation.Invoke() at System.Windows.Threading.Dispatcher.ProcessQueue() at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32) at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr) at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef) at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame) at System.Windows.Application.RunInternal(System.Windows.Window) at System.Windows.Application.Run() at Plutonium.Updater.App.App.Main()

[Dss0]

GLOYKB ok, a strange crash related to fonts. Try this:

1. Search for "services" via the windows start menu and open it
2. Look for "Windows Presentation Foundation Font Cache 3.0.0.0" in the list of services
3. Right click the service -> stop, if it's already stopped just skip to the next step
4. Look for "Windows Font Cache Service" in the list of services
5. Right click the service -> stop, if it's already stopped just skip to the next step
6. Hit Windows Key + R and paste this into the run box that comes up:

%windir%\ServiceProfiles\LocalService\AppData\Local\FontCache

7. Hit Enter and a folder should open
8. In this folder delete all the DAT files ("DAT File" listed as the file type)
9. Go to C:\Windows\System32 and delete "FNTCACHE.DAT"
10. Restart your PC and try again

If it still doesn't work:

1. Open the start menu and search for "cmd"
2. Right click cmd -> run as administrator
3. Copy and paste (right click) each command below one by one in the cmd and press enter after each command
   Only put the next command when the one you ran is finished.

DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow

4. Once it's done restart your PC and try again

[GLOYKB]

Did all of the above and still no fix

[Dss0]

GLOYKB do you have any custom fonts installed? Is your system font the default one?

[GLOYKB]

Dss0 default font

[Dss0]

GLOYKB then i'm out of ideas

[hindercanrun]

GLOYKB have you updated ur pc to latest

[GLOYKB]

hindercanrun wow man i really dont know what plutonium would do without you

[FragsAreUs]

I personally would check to see if your install is not corrupted in some way.

if you can do a

sfc /scannow and or DISM.exe /Online /Cleanup-image /Restorehealth

In a admin command prompt or powershell

as I play on windows 11 and I don't have this issue and it seems as dsso said a unique crash

[GLOYKB]

FragsAreUs Dss0 already recommended that, didn't work

[HOWARD1031J]

Dss0 hola amigo es que tengo un problema con mi plutonium y es que cuando inicio el launcher se inicia todo normal pero cuando quiero entrar me sale espero puedas ayudarme

[hindercanrun]

GLOYKB nice sarcasm

[Dss0]

HOWARD1031J why are you posting this here? Create your own topic. Also your issue is covered here: https://forum.plutonium.pw/topic/6832/common-launcher-issues-solutions

GLOYKB unfortunately i have been unsuccessful in reproducing this issue, i set up a win11 vm yesterday to test the launcher.. works just fine.