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literally nothing works

Scheduled Pinned Locked Moved Launcher Support
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  • GLOYKBundefined Offline
    GLOYKBundefined Offline
    GLOYKB
    replied to hindercanrun on last edited by
    #10

    hindercanrun thats the entire issue, theres not even an error msgs

    hindercanrunundefined 1 Reply Last reply
    1
    • Dss0undefined Offline
      Dss0undefined Offline
      Dss0 Plutonium Staff
      replied to GLOYKB on last edited by
      #11

      GLOYKB try to start the launcher then search for "event viewer" in the windows start menu, open it and go to windows logs -> application. Check if any errors came up that are related to the launcher, highlight them and screenshot all the details it displays on the bottom of the window.

      GLOYKBundefined 1 Reply Last reply
      0
      • GLOYKBundefined Offline
        GLOYKBundefined Offline
        GLOYKB
        replied to Dss0 on last edited by
        #12

        Dss0 Application: plutonium.exe
        Framework Version: v4.0.30319
        Description: The process was terminated due to an unhandled exception.
        Exception Info: System.AccessViolationException
        at MS.Internal.FontCache.FontSourceCollection.System.Collections.Generic.IEnumerable<MS.Internal.Text.TextInterface.IFontSource>.GetEnumerator()
        at MS.Internal.Text.TextInterface.FontCollectionLoader.CreateEnumeratorFromKey(IntPtr, Void*, UInt32, IntPtr*)
        at MS.Internal.Text.TextInterface.Factory.GetFontCollection(System.Uri)
        at MS.Internal.FontCache.DWriteFactory.GetFontCollectionFromFileOrFolder(System.Uri, Boolean)
        at System.Windows.Media.FontFamily.LookupFontFamilyAndFace(MS.Internal.FontCache.CanonicalFontFamilyReference, System.Windows.FontStyle ByRef, System.Windows.FontWeight ByRef, System.Windows.FontStretch ByRef)
        at System.Windows.Media.FontFamily.FindFirstFontFamilyAndFace(System.Windows.FontStyle ByRef, System.Windows.FontWeight ByRef, System.Windows.FontStretch ByRef)
        at System.Windows.Media.Typeface.ConstructCachedTypeface()
        at System.Windows.Media.Typeface.get_CachedTypeface()
        at System.Windows.Media.Typeface.CheckFastPathNominalGlyphs(System.Windows.Media.TextFormatting.CharacterBufferRange, Double, Single, Double, Double, Boolean, Boolean, System.Globalization.CultureInfo, System.Windows.Media.TextFormattingMode, Boolean, Boolean, Int32 ByRef)
        at MS.Internal.TextFormatting.SimpleRun.CreateSimpleTextRun(System.Windows.Media.TextFormatting.CharacterBufferRange, System.Windows.Media.TextFormatting.TextRun, MS.Internal.TextFormatting.TextFormatterImp, Int32, Boolean, Boolean, Double)
        at MS.Internal.TextFormatting.SimpleRun.Create(MS.Internal.TextFormatting.FormatSettings, System.Windows.Media.TextFormatting.CharacterBufferRange, System.Windows.Media.TextFormatting.TextRun, Int32, Int32, Int32, Int32, Int32, Double)
        at MS.Internal.TextFormatting.SimpleRun.Create(MS.Internal.TextFormatting.FormatSettings, Int32, Int32, Int32, Int32, Int32, Double)
        at MS.Internal.TextFormatting.SimpleTextLine.Create(MS.Internal.TextFormatting.FormatSettings, Int32, Int32, Double)
        at MS.Internal.TextFormatting.TextFormatterImp.FormatLineInternal(System.Windows.Media.TextFormatting.TextSource, Int32, Int32, Double, System.Windows.Media.TextFormatting.TextParagraphProperties, System.Windows.Media.TextFormatting.TextLineBreak, System.Windows.Media.TextFormatting.TextRunCache)
        at MS.Internal.TextFormatting.TextFormatterImp.FormatLine(System.Windows.Media.TextFormatting.TextSource, Int32, Double, System.Windows.Media.TextFormatting.TextParagraphProperties, System.Windows.Media.TextFormatting.TextLineBreak, System.Windows.Media.TextFormatting.TextRunCache)
        at MS.Internal.Text.Line.Format(Int32, Double, System.Windows.Media.TextFormatting.TextParagraphProperties, System.Windows.Media.TextFormatting.TextLineBreak, System.Windows.Media.TextFormatting.TextRunCache, Boolean)
        at System.Windows.Controls.TextBlock.MeasureOverride(System.Windows.Size)
        at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)
        at System.Windows.UIElement.Measure(System.Windows.Size)
        at MS.Internal.Helper.MeasureElementWithSingleChild(System.Windows.UIElement, System.Windows.Size)
        at System.Windows.Controls.ContentPresenter.MeasureOverride(System.Windows.Size)
        at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)

        • System

          • Provider

          [ Name] .NET Runtime

          • EventID 1026

          [ Qualifiers] 0

          Version 0

          Level 2

          Task 0

          Opcode 0

          Keywords 0x80000000000000

          • TimeCreated

          [ SystemTime] 2022-09-18T21:39:28.5962745Z

          EventRecordID 40415

          Correlation

          • Execution

          [ ProcessID] 50132
          [ ThreadID] 0

          Channel Application

          Computer DESKTOP-7SC87

          Security

        • EventData

          Application: plutonium.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.AccessViolationException at MS.Internal.FontCache.FontSourceCollection.System.Collections.Generic.IEnumerable<MS.Internal.Text.TextInterface.IFontSource>.GetEnumerator() at MS.Internal.Text.TextInterface.FontCollectionLoader.CreateEnumeratorFromKey(IntPtr, Void*, UInt32, IntPtr*) at MS.Internal.Text.TextInterface.Factory.GetFontCollection(System.Uri) at MS.Internal.FontCache.DWriteFactory.GetFontCollectionFromFileOrFolder(System.Uri, Boolean) at System.Windows.Media.FontFamily.LookupFontFamilyAndFace(MS.Internal.FontCache.CanonicalFontFamilyReference, System.Windows.FontStyle ByRef, System.Windows.FontWeight ByRef, System.Windows.FontStretch ByRef) at System.Windows.Media.FontFamily.FindFirstFontFamilyAndFace(System.Windows.FontStyle ByRef, System.Windows.FontWeight ByRef, System.Windows.FontStretch ByRef) at System.Windows.Media.Typeface.ConstructCachedTypeface() at System.Windows.Media.Typeface.get_CachedTypeface() at System.Windows.Media.Typeface.CheckFastPathNominalGlyphs(System.Windows.Media.TextFormatting.CharacterBufferRange, Double, Single, Double, Double, Boolean, Boolean, System.Globalization.CultureInfo, System.Windows.Media.TextFormattingMode, Boolean, Boolean, Int32 ByRef) at MS.Internal.TextFormatting.SimpleRun.CreateSimpleTextRun(System.Windows.Media.TextFormatting.CharacterBufferRange, System.Windows.Media.TextFormatting.TextRun, MS.Internal.TextFormatting.TextFormatterImp, Int32, Boolean, Boolean, Double) at MS.Internal.TextFormatting.SimpleRun.Create(MS.Internal.TextFormatting.FormatSettings, System.Windows.Media.TextFormatting.CharacterBufferRange, System.Windows.Media.TextFormatting.TextRun, Int32, Int32, Int32, Int32, Int32, Double) at MS.Internal.TextFormatting.SimpleRun.Create(MS.Internal.TextFormatting.FormatSettings, Int32, Int32, Int32, Int32, Int32, Double) at MS.Internal.TextFormatting.SimpleTextLine.Create(MS.Internal.TextFormatting.FormatSettings, Int32, Int32, Double) at MS.Internal.TextFormatting.TextFormatterImp.FormatLineInternal(System.Windows.Media.TextFormatting.TextSource, Int32, Int32, Double, System.Windows.Media.TextFormatting.TextParagraphProperties, System.Windows.Media.TextFormatting.TextLineBreak, System.Windows.Media.TextFormatting.TextRunCache) at MS.Internal.TextFormatting.TextFormatterImp.FormatLine(System.Windows.Media.TextFormatting.TextSource, Int32, Double, System.Windows.Media.TextFormatting.TextParagraphProperties, System.Windows.Media.TextFormatting.TextLineBreak, System.Windows.Media.TextFormatting.TextRunCache) at MS.Internal.Text.Line.Format(Int32, Double, System.Windows.Media.TextFormatting.TextParagraphProperties, System.Windows.Media.TextFormatting.TextLineBreak, System.Windows.Media.TextFormatting.TextRunCache, Boolean) at System.Windows.Controls.TextBlock.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at MS.Internal.Helper.MeasureElementWithSingleChild(System.Windows.UIElement, System.Windows.Size) at System.Windows.Controls.ContentPresenter.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at System.Windows.Controls.Grid.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at System.Windows.Controls.Control.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at System.Windows.Controls.DockPanel.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at System.Windows.Controls.Grid.MeasureCell(Int32, Boolean) at System.Windows.Controls.Grid.MeasureCellsGroup(Int32, System.Windows.Size, Boolean, Boolean, Boolean ByRef) at System.Windows.Controls.Grid.MeasureCellsGroup(Int32, System.Windows.Size, Boolean, Boolean) at System.Windows.Controls.Grid.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at System.Windows.Documents.AdornerDecorator.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at System.Windows.Controls.Grid.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at System.Windows.Window.MeasureOverrideHelper(System.Windows.Size) at System.Windows.Window.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at System.Windows.Interop.HwndSource.SetLayoutSize() at System.Windows.Interop.HwndSource.set_RootVisualInternal(System.Windows.Media.Visual) at System.Windows.Window.SetRootVisualAndUpdateSTC() at System.Windows.Window.SetupInitialState(Double, Double, Double, Double) at System.Windows.Window.CreateSourceWindow(Boolean) at System.Windows.Window.ShowHelper(System.Object) at Plutonium.Updater.App.App+<Application_Startup>d__1.MoveNext() at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run() at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) at System.Windows.Threading.DispatcherOperation.InvokeImpl() at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object) at System.Windows.Threading.DispatcherOperation.Invoke() at System.Windows.Threading.Dispatcher.ProcessQueue() at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32) at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr) at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef) at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame) at System.Windows.Application.RunInternal(System.Windows.Window) at System.Windows.Application.Run() at Plutonium.Updater.App.App.Main()

        Dss0undefined 1 Reply Last reply
        0
        • Dss0undefined Offline
          Dss0undefined Offline
          Dss0 Plutonium Staff
          replied to GLOYKB on last edited by
          #13

          GLOYKB ok, a strange crash related to fonts. Try this:

          1. Search for "services" via the windows start menu and open it
          2. Look for "Windows Presentation Foundation Font Cache 3.0.0.0" in the list of services
          3. Right click the service -> stop, if it's already stopped just skip to the next step
          4. Look for "Windows Font Cache Service" in the list of services
          5. Right click the service -> stop, if it's already stopped just skip to the next step
          6. Hit Windows Key + R and paste this into the run box that comes up:
          %windir%\ServiceProfiles\LocalService\AppData\Local\FontCache
          
          1. Hit Enter and a folder should open
          2. In this folder delete all the DAT files ("DAT File" listed as the file type)
          3. Go to C:\Windows\System32 and delete "FNTCACHE.DAT"
          4. Restart your PC and try again

          If it still doesn't work:

          1. Open the start menu and search for "cmd"
          2. Right click cmd -> run as administrator
          3. Copy and paste (right click) each command below one by one in the cmd and press enter after each command
            Only put the next command when the one you ran is finished.
          DISM /Online /Cleanup-Image /CheckHealth
          DISM /Online /Cleanup-Image /ScanHealth
          DISM /Online /Cleanup-Image /RestoreHealth
          sfc /scannow
          
          1. Once it's done restart your PC and try again
          1 Reply Last reply
          0
          • GLOYKBundefined Offline
            GLOYKBundefined Offline
            GLOYKB
            wrote on last edited by
            #14

            Did all of the above and still no fix

            Dss0undefined 1 Reply Last reply
            0
            • Dss0undefined Offline
              Dss0undefined Offline
              Dss0 Plutonium Staff
              replied to GLOYKB on last edited by
              #15

              GLOYKB do you have any custom fonts installed? Is your system font the default one?

              GLOYKBundefined 1 Reply Last reply
              0
              • GLOYKBundefined Offline
                GLOYKBundefined Offline
                GLOYKB
                replied to Dss0 on last edited by
                #16

                Dss0 default font

                Dss0undefined 1 Reply Last reply
                0
                • Dss0undefined Offline
                  Dss0undefined Offline
                  Dss0 Plutonium Staff
                  replied to GLOYKB on last edited by
                  #17

                  GLOYKB then i'm out of ideas

                  1 Reply Last reply
                  0
                  • hindercanrunundefined Offline
                    hindercanrunundefined Offline
                    hindercanrun
                    replied to GLOYKB on last edited by
                    #18

                    GLOYKB have you updated ur pc to latest

                    GLOYKBundefined 1 Reply Last reply
                    0
                    • GLOYKBundefined Offline
                      GLOYKBundefined Offline
                      GLOYKB
                      replied to hindercanrun on last edited by
                      #19

                      hindercanrun wow man i really dont know what plutonium would do without you

                      hindercanrunundefined 1 Reply Last reply
                      0
                      • FragsAreUsundefined Offline
                        FragsAreUsundefined Offline
                        FragsAreUs Plutonium Staff
                        wrote on last edited by FragsAreUs
                        #20

                        I personally would check to see if your install is not corrupted in some way.

                        if you can do a

                        sfc /scannow and or DISM.exe /Online /Cleanup-image /Restorehealth

                        In a admin command prompt or powershell

                        as I play on windows 11 and I don't have this issue and it seems as dsso said a unique crash

                        GLOYKBundefined 1 Reply Last reply
                        0
                        • GLOYKBundefined Offline
                          GLOYKBundefined Offline
                          GLOYKB
                          replied to FragsAreUs on last edited by
                          #21

                          FragsAreUs Dss0 already recommended that, didn't work

                          1 Reply Last reply
                          0
                          • HOWARD1031Jundefined Offline
                            HOWARD1031Jundefined Offline
                            HOWARD1031J
                            replied to Dss0 on last edited by
                            #22

                            Dss0 hola amigo es que tengo un problema con mi plutonium y es que cuando inicio el launcher se inicia todo normal pero cuando quiero entrar me sale espero puedas ayudarme Captura de pantalla (1).png

                            Dss0undefined 1 Reply Last reply
                            0
                            • hindercanrunundefined Offline
                              hindercanrunundefined Offline
                              hindercanrun
                              replied to GLOYKB on last edited by
                              #23

                              GLOYKB nice sarcasm

                              1 Reply Last reply
                              0
                              • Dss0undefined Offline
                                Dss0undefined Offline
                                Dss0 Plutonium Staff
                                replied to HOWARD1031J on last edited by Dss0
                                #24

                                HOWARD1031J why are you posting this here? Create your own topic. Also your issue is covered here: https://forum.plutonium.pw/topic/6832/common-launcher-issues-solutions

                                GLOYKB unfortunately i have been unsuccessful in reproducing this issue, i set up a win11 vm yesterday to test the launcher.. works just fine.

                                alt text

                                1 Reply Last reply
                                0
                                • Resxtundefined Offline
                                  Resxtundefined Offline
                                  Resxt Plutonium Staff
                                  wrote on last edited by
                                  #25

                                  Note that if you have a custom OS/Windows ISO it very likely broke things which is not our fault so just switch to a normal Windows.

                                  If you have a valid ISO from Microsoft then I have no idea why it's not working, we never saw anyone who was unable to open the launcher after all the fixes so maybe do a factory reset of Windows to get a clean install

                                  1 Reply Last reply
                                  1
                                  • ljave018undefined Offline
                                    ljave018undefined Offline
                                    ljave018
                                    replied to GLOYKB on last edited by
                                    #26

                                    GLOYKB try reinstalling Windows, like from a flash drive. After that, download DirectX and VC_Redist, and all of the following programs you'd possibly need.

                                    1 Reply Last reply
                                    0

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