launcher crashing with no error message when i try to play bo2 mp or zm

[runthetundra]

so i can launch my launcher but, when i go to try and launch bo2 it stops responding and crashes with no error message

[Resxt]

cruzy Win + R type winver and send a screenshot of the window. Also what is your antivirus? (even if it is disabled or has exclusions)

[HannesC]

Like you hit Play and the launcher crashes? Covered here https://forum.plutonium.pw/topic/6832/common-launcher-issues-solutions

[runthetundra]

@lResxt and i just have whatever free one you get with windows

[runthetundra]

HannesC nothing here helped

[HannesC]

Did you install DX as the guide says? Also did you add Plutonium to your AV's exclusions? If you didn't, follow this https://streamable.com/5giauo

Edit: Saw in your screenshot you just downloaded the vc runtimes and .NET. You need to install directx as well for the games to launch.

[runthetundra]

HannesC i added it to my exclusions, and just installed dx. my launcher is still crashing when i go to play. i might just fac reset my pc and try to redownload it