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Trying to login on Plutonium not working

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  • 420VInzedundefined Offline
    420VInzedundefined Offline
    420VInzed
    wrote on last edited by 420VInzed
    #1

    New to this decided to try it it out but as it seems when at the pluto launcher and i try logging in with forum name and password it says my account does not exist and now i cant go any further, Ive runned it on Admin etc looked at the other solutions none of them seem to work deleted files to let launcher reinstall them didnt work either

    Dss0undefined 1 Reply Last reply
    0
    • Dss0undefined Offline
      Dss0undefined Offline
      Dss0 Plutonium Staff
      replied to 420VInzed on last edited by
      #2

      420VInzed usernames are case sensitive, make sure you type "420VInzed", not "420vinzed".

      420VInzedundefined 1 Reply Last reply
      0
      • 420VInzedundefined Offline
        420VInzedundefined Offline
        420VInzed
        replied to Dss0 on last edited by
        #3

        Dss0 I did

        Dss0undefined 1 Reply Last reply
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        • Dss0undefined Offline
          Dss0undefined Offline
          Dss0 Plutonium Staff
          replied to 420VInzed on last edited by Dss0
          #4

          420VInzed the launcher is directly connected to the forum so if you type in the correct login information it will work, there is no way it can tell you the account doesn't exist if you can log in on the forums.

          1 Reply Last reply
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          • 420VInzedundefined Offline
            420VInzedundefined Offline
            420VInzed
            wrote on last edited by 420VInzed
            #5

            23a39cb0-138d-48e4-be81-2d6ffe94bd11-image.png
            256e50d9-7523-4534-bf37-8f68d124a35c-image.png
            b5d70375-3daa-457d-89c5-a3b8954a4771-image.png

            So explain me further as i said ive attempted anything i know that could "fix" and it does not,
            Yes i ran as admin ive also deleted config json etc whole folder etc reinstalled etc

            Dss0undefined 1 Reply Last reply
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            • Dss0undefined Offline
              Dss0undefined Offline
              Dss0 Plutonium Staff
              replied to 420VInzed on last edited by
              #6

              420VInzed alt text

              alt text

              notice anything?

              1 Reply Last reply
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              • 420VInzedundefined Offline
                420VInzedundefined Offline
                420VInzed
                wrote on last edited by
                #7

                Okay wow haha my bad i never realised this never happend to me before with nicknames lmao thx for the replies

                1 Reply Last reply
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                • Symbellmundundefined Offline
                  Symbellmundundefined Offline
                  Symbellmund
                  wrote on last edited by
                  #8

                  I'v got the same issue,
                  I'v duble checked my creditentials,
                  I'v tested it on an other pc and it worked.
                  I don't know what to do now...
                  this is what it appear when I try to connect: launching the launcher.png
                  and when I enter my creditentials:entering my creditentials.png
                  thanks in advance

                  Resxtundefined 1 Reply Last reply
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                  • Resxtundefined Offline
                    Resxtundefined Offline
                    Resxt Plutonium Staff
                    replied to Symbellmund on last edited by
                    #9

                    Symbellmund Go in %localappdata%\Plutonium and delete config.json then open your launcher and try again

                    Symbellmundundefined 1 Reply Last reply
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                    • Symbellmundundefined Offline
                      Symbellmundundefined Offline
                      Symbellmund
                      replied to Resxt on last edited by
                      #10

                      Resxt I've done it but unfortunatly no other amelioration...

                      Resxtundefined 1 Reply Last reply
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                      • Resxtundefined Offline
                        Resxtundefined Offline
                        Resxt Plutonium Staff
                        replied to Symbellmund on last edited by
                        #11

                        Symbellmund maybe delete the whole Plutonium folder and try again.
                        Also you can try this https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender for your antivirus

                        Symbellmundundefined 1 Reply Last reply
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                        • Symbellmundundefined Offline
                          Symbellmundundefined Offline
                          Symbellmund
                          replied to Resxt on last edited by
                          #12

                          Resxt nope i've added an exclusion to my antiviruses and no amelioration

                          1 Reply Last reply
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                          • HannesCundefined Offline
                            HannesCundefined Offline
                            HannesC Plutonium Staff
                            wrote on last edited by
                            #13

                            Symbellmund said in Trying to login on Plutonium not working:

                            antiviruses

                            You've got multiple? What are their names? Some AV's like BitDefender, BullGuard etc have their own strict firewalls, you gotta disable them to play Pluto. You could also try changing your DNS (https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10) or using a VPN. The error's doesn't exactly specify what went wrong so there could be a ton of things causing it.

                            1 Reply Last reply
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                            • Symbellmundundefined Offline
                              Symbellmundundefined Offline
                              Symbellmund
                              wrote on last edited by
                              #14

                              HannesC said in Trying to login on Plutonium not working:

                              using a VPN. The

                              my mistake sorry i've got just one antivirus
                              and for the other solutions i've got the same one on an other computer...

                              Symbellmundundefined 1 Reply Last reply
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                              • Symbellmundundefined Offline
                                Symbellmundundefined Offline
                                Symbellmund
                                replied to Symbellmund on last edited by
                                #15

                                Symbellmund said in Trying to login on Plutonium not working:

                                HannesC said in Trying to login on Plutonium not working:

                                using a VPN. The

                                my mistake sorry i've got just one antivirus
                                and for the other solutions i've got the same one on an other computer...

                                thank you HannesC I'veadded the plutonium-launcher-win32.exe to my firewall exclusion and now it works

                                1 Reply Last reply
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