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Trying to login on Plutonium not working

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  • Dss0undefined Offline
    Dss0undefined Offline
    Dss0 Plutonium Staff
    replied to 420VInzed on last edited by Dss0
    #4

    420VInzed the launcher is directly connected to the forum so if you type in the correct login information it will work, there is no way it can tell you the account doesn't exist if you can log in on the forums.

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    • 420VInzedundefined Offline
      420VInzedundefined Offline
      420VInzed
      wrote on last edited by 420VInzed
      #5

      23a39cb0-138d-48e4-be81-2d6ffe94bd11-image.png
      256e50d9-7523-4534-bf37-8f68d124a35c-image.png
      b5d70375-3daa-457d-89c5-a3b8954a4771-image.png

      So explain me further as i said ive attempted anything i know that could "fix" and it does not,
      Yes i ran as admin ive also deleted config json etc whole folder etc reinstalled etc

      Dss0undefined 1 Reply Last reply
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      • Dss0undefined Offline
        Dss0undefined Offline
        Dss0 Plutonium Staff
        replied to 420VInzed on last edited by
        #6

        420VInzed alt text

        alt text

        notice anything?

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        • 420VInzedundefined Offline
          420VInzedundefined Offline
          420VInzed
          wrote on last edited by
          #7

          Okay wow haha my bad i never realised this never happend to me before with nicknames lmao thx for the replies

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          • Symbellmundundefined Offline
            Symbellmundundefined Offline
            Symbellmund
            wrote on last edited by
            #8

            I'v got the same issue,
            I'v duble checked my creditentials,
            I'v tested it on an other pc and it worked.
            I don't know what to do now...
            this is what it appear when I try to connect: launching the launcher.png
            and when I enter my creditentials:entering my creditentials.png
            thanks in advance

            Resxtundefined 1 Reply Last reply
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            • Resxtundefined Offline
              Resxtundefined Offline
              Resxt Plutonium Staff
              replied to Symbellmund on last edited by
              #9

              Symbellmund Go in %localappdata%\Plutonium and delete config.json then open your launcher and try again

              Symbellmundundefined 1 Reply Last reply
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              • Symbellmundundefined Offline
                Symbellmundundefined Offline
                Symbellmund
                replied to Resxt on last edited by
                #10

                Resxt I've done it but unfortunatly no other amelioration...

                Resxtundefined 1 Reply Last reply
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                • Resxtundefined Offline
                  Resxtundefined Offline
                  Resxt Plutonium Staff
                  replied to Symbellmund on last edited by
                  #11

                  Symbellmund maybe delete the whole Plutonium folder and try again.
                  Also you can try this https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender for your antivirus

                  Symbellmundundefined 1 Reply Last reply
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                  • Symbellmundundefined Offline
                    Symbellmundundefined Offline
                    Symbellmund
                    replied to Resxt on last edited by
                    #12

                    Resxt nope i've added an exclusion to my antiviruses and no amelioration

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                    • HannesCundefined Offline
                      HannesCundefined Offline
                      HannesC Plutonium Staff
                      wrote on last edited by
                      #13

                      Symbellmund said in Trying to login on Plutonium not working:

                      antiviruses

                      You've got multiple? What are their names? Some AV's like BitDefender, BullGuard etc have their own strict firewalls, you gotta disable them to play Pluto. You could also try changing your DNS (https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10) or using a VPN. The error's doesn't exactly specify what went wrong so there could be a ton of things causing it.

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                      • Symbellmundundefined Offline
                        Symbellmundundefined Offline
                        Symbellmund
                        wrote on last edited by
                        #14

                        HannesC said in Trying to login on Plutonium not working:

                        using a VPN. The

                        my mistake sorry i've got just one antivirus
                        and for the other solutions i've got the same one on an other computer...

                        Symbellmundundefined 1 Reply Last reply
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                        • Symbellmundundefined Offline
                          Symbellmundundefined Offline
                          Symbellmund
                          replied to Symbellmund on last edited by
                          #15

                          Symbellmund said in Trying to login on Plutonium not working:

                          HannesC said in Trying to login on Plutonium not working:

                          using a VPN. The

                          my mistake sorry i've got just one antivirus
                          and for the other solutions i've got the same one on an other computer...

                          thank you HannesC I'veadded the plutonium-launcher-win32.exe to my firewall exclusion and now it works

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