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Help me pls

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  • Azerixe_undefined Offline
    Azerixe_undefined Offline
    Azerixe_
    wrote on last edited by
    #10

    It has windows antivirus (the basic one) and if I understand correctly it has to delete the plutonium file from% localeappdata%?

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    • HannesCundefined Offline
      HannesCundefined Offline
      HannesC Plutonium Staff
      wrote on last edited by
      #11

      He doesn't have to delete it, rather add it to exclusions https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender

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      • Azerixe_undefined Offline
        Azerixe_undefined Offline
        Azerixe_
        wrote on last edited by
        #12

        the closing problem is fixed but when he clicks play this message is displayed "The application could not start correctly (0xc000007b). Click on ok to close the application." I can't send a screenshot because I can't

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        • HannesCundefined Offline
          HannesCundefined Offline
          HannesC Plutonium Staff
          wrote on last edited by
          #13

          Ask him to run the AIO runtime tool (https://www.computerbase.de/downloads/systemtools/all-in-one-runtimes/) and restart his PC. If that doesn't work, try launching CMD as admin and typing this- dism /online /cleanup-image /restorehealth.

          Once its done, restart your PC. Also make sure he downloaded bo2 from our forum/docs and not some other 3rd party repacks site.

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          • Azerixe_undefined Offline
            Azerixe_undefined Offline
            Azerixe_
            wrote on last edited by
            #14

            Hello excuse me for not having answered read quickly, he did what you said and he downloaded and installed the game from your site, but now when he presses play the game closes again while we had settled it.

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            • Azerixe_undefined Offline
              Azerixe_undefined Offline
              Azerixe_
              wrote on last edited by
              #15

              Can you help me please

              Sabino.ahkundefined 1 Reply Last reply
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              • Sabino.ahkundefined Do not disturb
                Sabino.ahkundefined Do not disturb
                Sabino.ahk
                replied to Azerixe_ on last edited by Sabino.ahk
                #16

                Azerixe_ BRO READ THE INSTRUCTION that HannesC gave you.

                Azerixe_undefined 1 Reply Last reply
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                • Azerixe_undefined Offline
                  Azerixe_undefined Offline
                  Azerixe_
                  replied to Sabino.ahk on last edited by
                  #17

                  @Mr-MaPSaBino i have already read and done what was in the instruction and the launcher closing issue was fixed but now it is starting over even after redoing things from the instruction

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                  • HannesCundefined Offline
                    HannesCundefined Offline
                    HannesC Plutonium Staff
                    wrote on last edited by
                    #18

                    If he added Pluto to exclusions and ran the runtimes tool, he shouldn't be having that issue anymore. You didn't follow the instructions correctly.

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                    • Azerixe_undefined Offline
                      Azerixe_undefined Offline
                      Azerixe_
                      wrote on last edited by
                      #19

                      Hello Thanks for your help the problem is solved the problem was just directX now my friend can play bo2

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