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Plutonium crashes when launching mods

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  • Heisenberg GMundefined Offline
    Heisenberg GMundefined Offline
    Heisenberg GM
    wrote on last edited by
    #1

    I launch the game perfectly with plutonium, but when I want to join a server with a custom map or mod, it completely crashes and then I have to turn off my pc. i would thank a lot a response to sort out this problem. Also cannot add a screenshot because i cannot do anything after the crash forcing me to turn off the computer.

    1 Reply Last reply
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    • Heisenberg GMundefined Offline
      Heisenberg GMundefined Offline
      Heisenberg GM
      wrote on last edited by
      #2

      I tried again with other custom map, and this showed upIMG_20211128_082154_1.jpg

      Please help me.

      1 Reply Last reply
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      • Sabino.ahkundefined Offline
        Sabino.ahkundefined Offline
        Sabino.ahk
        wrote on last edited by Sabino.ahk
        #3

        Wait are your are trying to join a server with custom maps? My question is if you have that custom map already installed for you to join the server?

        Heisenberg GMundefined 1 Reply Last reply
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        • Sabino.ahkundefined Sabino.ahk

          Wait are your are trying to join a server with custom maps? My question is if you have that custom map already installed for you to join the server?

          Heisenberg GMundefined Offline
          Heisenberg GMundefined Offline
          Heisenberg GM
          wrote on last edited by
          #4

          @Mr-MaPSaBino when you try to join a server with a custom map, if you dont have it downloaded already, it automatically downloads it when you try to join, so yes i got the mods already downloaded but when i click on the server and join, the error that says: "Plutonium crashed because of an exception caused by eternal software", appears.

          Sabino.ahkundefined 1 Reply Last reply
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          • Heisenberg GMundefined Heisenberg GM

            @Mr-MaPSaBino when you try to join a server with a custom map, if you dont have it downloaded already, it automatically downloads it when you try to join, so yes i got the mods already downloaded but when i click on the server and join, the error that says: "Plutonium crashed because of an exception caused by eternal software", appears.

            Sabino.ahkundefined Offline
            Sabino.ahkundefined Offline
            Sabino.ahk
            wrote on last edited by
            #5

            Heisenberg GM Did you try to update DirectX.?

            1 Reply Last reply
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            • Heisenberg GMundefined Offline
              Heisenberg GMundefined Offline
              Heisenberg GM
              wrote on last edited by
              #6

              Yup, I even ran the redist installer,which updates directX right?

              Sabino.ahkundefined 1 Reply Last reply
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              • Heisenberg GMundefined Heisenberg GM

                Yup, I even ran the redist installer,which updates directX right?

                Sabino.ahkundefined Offline
                Sabino.ahkundefined Offline
                Sabino.ahk
                wrote on last edited by
                #7

                Heisenberg GM Nope redist only download Microsoft Visual C++, to update DirectX go to pluto_t4_full_game\redist\DirectX.

                Heisenberg GMundefined 1 Reply Last reply
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                • Sabino.ahkundefined Sabino.ahk

                  Heisenberg GM Nope redist only download Microsoft Visual C++, to update DirectX go to pluto_t4_full_game\redist\DirectX.

                  Heisenberg GMundefined Offline
                  Heisenberg GMundefined Offline
                  Heisenberg GM
                  wrote on last edited by Heisenberg GM
                  #8

                  @Mr-MaPSaBino in that folder what do I open?

                  Sabino.ahkundefined 1 Reply Last reply
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                  • Heisenberg GMundefined Heisenberg GM

                    @Mr-MaPSaBino in that folder what do I open?

                    Sabino.ahkundefined Offline
                    Sabino.ahkundefined Offline
                    Sabino.ahk
                    wrote on last edited by
                    #9

                    Heisenberg GM DXSETUP

                    Heisenberg GMundefined 1 Reply Last reply
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                    • Sabino.ahkundefined Sabino.ahk

                      Heisenberg GM DXSETUP

                      Heisenberg GMundefined Offline
                      Heisenberg GMundefined Offline
                      Heisenberg GM
                      wrote on last edited by Heisenberg GM
                      #10

                      @Mr-MaPSaBino Mate, I did update Direct X and I got the same problem with that dll file, and is not that the dll file is missing, the error say other thing but related to ntdll.dll file

                      Sabino.ahkundefined 1 Reply Last reply
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                      • Heisenberg GMundefined Heisenberg GM

                        @Mr-MaPSaBino Mate, I did update Direct X and I got the same problem with that dll file, and is not that the dll file is missing, the error say other thing but related to ntdll.dll file

                        Sabino.ahkundefined Offline
                        Sabino.ahkundefined Offline
                        Sabino.ahk
                        wrote on last edited by
                        #11

                        Heisenberg GM I think it may be the maps that need to load the textures and maybe you have a low-end pc, the pc is very saturated and that is why it creates that crash, but if you play a normal basemap, that DLL will still appear as well.

                        Heisenberg GMundefined 1 Reply Last reply
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                        • Sabino.ahkundefined Sabino.ahk

                          Heisenberg GM I think it may be the maps that need to load the textures and maybe you have a low-end pc, the pc is very saturated and that is why it creates that crash, but if you play a normal basemap, that DLL will still appear as well.

                          Heisenberg GMundefined Offline
                          Heisenberg GMundefined Offline
                          Heisenberg GM
                          wrote on last edited by
                          #12

                          @Mr-MaPSaBino What do you mean with low end?

                          Sabino.ahkundefined 1 Reply Last reply
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                          • Heisenberg GMundefined Heisenberg GM

                            @Mr-MaPSaBino What do you mean with low end?

                            Sabino.ahkundefined Offline
                            Sabino.ahkundefined Offline
                            Sabino.ahk
                            wrote on last edited by
                            #13

                            Heisenberg GM that your pc is very old or does not have the ability to run large maps or does not have a good graphics card

                            Heisenberg GMundefined 1 Reply Last reply
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                            • Sabino.ahkundefined Sabino.ahk

                              Heisenberg GM that your pc is very old or does not have the ability to run large maps or does not have a good graphics card

                              Heisenberg GMundefined Offline
                              Heisenberg GMundefined Offline
                              Heisenberg GM
                              wrote on last edited by
                              #14

                              @Mr-MaPSaBino No mate, I made sure I have the requirements for this game and a decent graphic card, not the best but a good one

                              Sabino.ahkundefined 1 Reply Last reply
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                              • Heisenberg GMundefined Heisenberg GM

                                @Mr-MaPSaBino No mate, I made sure I have the requirements for this game and a decent graphic card, not the best but a good one

                                Sabino.ahkundefined Offline
                                Sabino.ahkundefined Offline
                                Sabino.ahk
                                wrote on last edited by
                                #15

                                Heisenberg GM Well, I can't tell you anything about this topic, I'm not telling you that I don't know anything, only that at that point I don't know anything, the moderators know that, but I apologize for not helping you in the error.

                                Heisenberg GMundefined 1 Reply Last reply
                                0
                                • Sabino.ahkundefined Sabino.ahk

                                  Heisenberg GM Well, I can't tell you anything about this topic, I'm not telling you that I don't know anything, only that at that point I don't know anything, the moderators know that, but I apologize for not helping you in the error.

                                  Heisenberg GMundefined Offline
                                  Heisenberg GMundefined Offline
                                  Heisenberg GM
                                  wrote on last edited by
                                  #16

                                  @Mr-MaPSaBino Anyways thank you for your intention, by the way, why the persons from the plutonium staff havent responded, its because it is sunday?

                                  Dss0undefined 1 Reply Last reply
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                                  • Heisenberg GMundefined Heisenberg GM

                                    @Mr-MaPSaBino Anyways thank you for your intention, by the way, why the persons from the plutonium staff havent responded, its because it is sunday?

                                    Dss0undefined Offline
                                    Dss0undefined Offline
                                    Dss0
                                    Plutonium Staff
                                    wrote on last edited by
                                    #17

                                    Heisenberg GM nobody responded because nobody knew the answer, doesn't give you the right to spam the forum. it crashes in ntdll, that is your windows kernel...

                                    • open the start menu and search for "cmd"
                                    • run cmd as admin
                                    • execute the following command
                                    dism /online /cleanup-image /restorehealth
                                    
                                    • after dism has finished repairing your system restart your pc
                                    Heisenberg GMundefined 2 Replies Last reply
                                    0
                                    • Dss0undefined Dss0

                                      Heisenberg GM nobody responded because nobody knew the answer, doesn't give you the right to spam the forum. it crashes in ntdll, that is your windows kernel...

                                      • open the start menu and search for "cmd"
                                      • run cmd as admin
                                      • execute the following command
                                      dism /online /cleanup-image /restorehealth
                                      
                                      • after dism has finished repairing your system restart your pc
                                      Heisenberg GMundefined Offline
                                      Heisenberg GMundefined Offline
                                      Heisenberg GM
                                      wrote on last edited by
                                      #18

                                      Dss0 I apologize for bothering , and causing some inconviniences, my bad

                                      1 Reply Last reply
                                      0
                                      • Dss0undefined Dss0

                                        Heisenberg GM nobody responded because nobody knew the answer, doesn't give you the right to spam the forum. it crashes in ntdll, that is your windows kernel...

                                        • open the start menu and search for "cmd"
                                        • run cmd as admin
                                        • execute the following command
                                        dism /online /cleanup-image /restorehealth
                                        
                                        • after dism has finished repairing your system restart your pc
                                        Heisenberg GMundefined Offline
                                        Heisenberg GMundefined Offline
                                        Heisenberg GM
                                        wrote on last edited by
                                        #19

                                        Dss0 I executed the command and the dism completed the operation, i restarted the pc and still the error happens, dont know if there is other fix to this, i would appreciate it.

                                        1 Reply Last reply
                                        0
                                        • Heisenberg GMundefined Offline
                                          Heisenberg GMundefined Offline
                                          Heisenberg GM
                                          wrote on last edited by
                                          #20

                                          I still cant play waw zombies😥 😥 😥 😥

                                          Resxtundefined 1 Reply Last reply
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