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Plutonium crashes when launching mods

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  • Heisenberg GMundefined Offline
    Heisenberg GMundefined Offline
    Heisenberg GM
    wrote on last edited by
    #1

    I launch the game perfectly with plutonium, but when I want to join a server with a custom map or mod, it completely crashes and then I have to turn off my pc. i would thank a lot a response to sort out this problem. Also cannot add a screenshot because i cannot do anything after the crash forcing me to turn off the computer.

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    • Heisenberg GMundefined Offline
      Heisenberg GMundefined Offline
      Heisenberg GM
      wrote on last edited by
      #2

      I tried again with other custom map, and this showed upIMG_20211128_082154_1.jpg

      Please help me.

      1 Reply Last reply
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      • Mr.MaPSaBinoundefined Offline
        Mr.MaPSaBinoundefined Offline
        Mr.MaPSaBino
        wrote on last edited by Mr.MaPSaBino
        #3

        Wait are your are trying to join a server with custom maps? My question is if you have that custom map already installed for you to join the server?

        Heisenberg GMundefined 1 Reply Last reply
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        • Heisenberg GMundefined Offline
          Heisenberg GMundefined Offline
          Heisenberg GM
          replied to Mr.MaPSaBino on last edited by
          #4

          Mr.MaPSaBino when you try to join a server with a custom map, if you dont have it downloaded already, it automatically downloads it when you try to join, so yes i got the mods already downloaded but when i click on the server and join, the error that says: "Plutonium crashed because of an exception caused by eternal software", appears.

          Mr.MaPSaBinoundefined 1 Reply Last reply
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          • Mr.MaPSaBinoundefined Offline
            Mr.MaPSaBinoundefined Offline
            Mr.MaPSaBino
            replied to Heisenberg GM on last edited by
            #5

            Heisenberg GM Did you try to update DirectX.?

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            • Heisenberg GMundefined Offline
              Heisenberg GMundefined Offline
              Heisenberg GM
              wrote on last edited by
              #6

              Yup, I even ran the redist installer,which updates directX right?

              Mr.MaPSaBinoundefined 1 Reply Last reply
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              • Mr.MaPSaBinoundefined Offline
                Mr.MaPSaBinoundefined Offline
                Mr.MaPSaBino
                replied to Heisenberg GM on last edited by
                #7

                Heisenberg GM Nope redist only download Microsoft Visual C++, to update DirectX go to pluto_t4_full_game\redist\DirectX.

                Heisenberg GMundefined 1 Reply Last reply
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                • Heisenberg GMundefined Offline
                  Heisenberg GMundefined Offline
                  Heisenberg GM
                  replied to Mr.MaPSaBino on last edited by Heisenberg GM
                  #8

                  Mr.MaPSaBino in that folder what do I open?

                  Mr.MaPSaBinoundefined 1 Reply Last reply
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                  • Mr.MaPSaBinoundefined Offline
                    Mr.MaPSaBinoundefined Offline
                    Mr.MaPSaBino
                    replied to Heisenberg GM on last edited by
                    #9

                    Heisenberg GM DXSETUP

                    Heisenberg GMundefined 1 Reply Last reply
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                    • Heisenberg GMundefined Offline
                      Heisenberg GMundefined Offline
                      Heisenberg GM
                      replied to Mr.MaPSaBino on last edited by Heisenberg GM
                      #10

                      Mr.MaPSaBino Mate, I did update Direct X and I got the same problem with that dll file, and is not that the dll file is missing, the error say other thing but related to ntdll.dll file

                      Mr.MaPSaBinoundefined 1 Reply Last reply
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                      • Mr.MaPSaBinoundefined Offline
                        Mr.MaPSaBinoundefined Offline
                        Mr.MaPSaBino
                        replied to Heisenberg GM on last edited by
                        #11

                        Heisenberg GM I think it may be the maps that need to load the textures and maybe you have a low-end pc, the pc is very saturated and that is why it creates that crash, but if you play a normal basemap, that DLL will still appear as well.

                        Heisenberg GMundefined 1 Reply Last reply
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                        • Heisenberg GMundefined Offline
                          Heisenberg GMundefined Offline
                          Heisenberg GM
                          replied to Mr.MaPSaBino on last edited by
                          #12

                          Mr.MaPSaBino What do you mean with low end?

                          Mr.MaPSaBinoundefined 1 Reply Last reply
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                          • Mr.MaPSaBinoundefined Offline
                            Mr.MaPSaBinoundefined Offline
                            Mr.MaPSaBino
                            replied to Heisenberg GM on last edited by
                            #13

                            Heisenberg GM that your pc is very old or does not have the ability to run large maps or does not have a good graphics card

                            Heisenberg GMundefined 1 Reply Last reply
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                            • Heisenberg GMundefined Offline
                              Heisenberg GMundefined Offline
                              Heisenberg GM
                              replied to Mr.MaPSaBino on last edited by
                              #14

                              Mr.MaPSaBino No mate, I made sure I have the requirements for this game and a decent graphic card, not the best but a good one

                              Mr.MaPSaBinoundefined 1 Reply Last reply
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                              • Mr.MaPSaBinoundefined Offline
                                Mr.MaPSaBinoundefined Offline
                                Mr.MaPSaBino
                                replied to Heisenberg GM on last edited by
                                #15

                                Heisenberg GM Well, I can't tell you anything about this topic, I'm not telling you that I don't know anything, only that at that point I don't know anything, the moderators know that, but I apologize for not helping you in the error.

                                Heisenberg GMundefined 1 Reply Last reply
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                                • Heisenberg GMundefined Offline
                                  Heisenberg GMundefined Offline
                                  Heisenberg GM
                                  replied to Mr.MaPSaBino on last edited by
                                  #16

                                  Mr.MaPSaBino Anyways thank you for your intention, by the way, why the persons from the plutonium staff havent responded, its because it is sunday?

                                  Dss0undefined 1 Reply Last reply
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                                  • Dss0undefined Offline
                                    Dss0undefined Offline
                                    Dss0 Plutonium Staff
                                    replied to Heisenberg GM on last edited by
                                    #17

                                    Heisenberg GM nobody responded because nobody knew the answer, doesn't give you the right to spam the forum. it crashes in ntdll, that is your windows kernel...

                                    • open the start menu and search for "cmd"
                                    • run cmd as admin
                                    • execute the following command
                                    dism /online /cleanup-image /restorehealth
                                    
                                    • after dism has finished repairing your system restart your pc
                                    Heisenberg GMundefined 2 Replies Last reply
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                                    • Heisenberg GMundefined Offline
                                      Heisenberg GMundefined Offline
                                      Heisenberg GM
                                      replied to Dss0 on last edited by
                                      #18

                                      Dss0 I apologize for bothering , and causing some inconviniences, my bad

                                      1 Reply Last reply
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                                      • Heisenberg GMundefined Offline
                                        Heisenberg GMundefined Offline
                                        Heisenberg GM
                                        replied to Dss0 on last edited by
                                        #19

                                        Dss0 I executed the command and the dism completed the operation, i restarted the pc and still the error happens, dont know if there is other fix to this, i would appreciate it.

                                        1 Reply Last reply
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                                        • Heisenberg GMundefined Offline
                                          Heisenberg GMundefined Offline
                                          Heisenberg GM
                                          wrote on last edited by
                                          #20

                                          I still cant play waw zombies😥 😥 😥 😥

                                          Resxtundefined 1 Reply Last reply
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