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  3. Hello, can someone help me to solve the following problem, I ran it without problems the first time, but now when I open plutonium I get this "crash ID: 29b706f2def43bd8b604e015c6ffd08" do you know why?

Hello, can someone help me to solve the following problem, I ran it without problems the first time, but now when I open plutonium I get this "crash ID: 29b706f2def43bd8b604e015c6ffd08" do you know why?

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  • wirysamm8888undefined Offline
    wirysamm8888undefined Offline
    wirysamm8888
    wrote on last edited by
    #1

    Failed crash.png error.png

    1 Reply Last reply
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    • Resxtundefined Offline
      Resxtundefined Offline
      Resxt
      Plutonium Staff
      wrote on last edited by
      #2

      Close your launcher and delete config.json in %localappdata%\Plutonium
      Then start the launcher and try again

      If you still get the error then mention any antivirus/security tool installed on your PC

      wirysamm8888undefined 1 Reply Last reply
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      • Resxtundefined Resxt

        Close your launcher and delete config.json in %localappdata%\Plutonium
        Then start the launcher and try again

        If you still get the error then mention any antivirus/security tool installed on your PC

        wirysamm8888undefined Offline
        wirysamm8888undefined Offline
        wirysamm8888
        wrote on last edited by wirysamm8888
        #3

        Resxt said in Hello, can someone help me to solve the following problem, I ran it without problems the first time, but now when I open plutonium I get this "crash ID: 29b706f2def43bd8b604e015c6ffd08" do you know why?:

        config.json, %localappdata%\Plutonium
        inicie el iniciador e intente nuevamente
        Si aún recibe el error, mencione cualquier herramienta antivirus / de seguridad instalada en su PC

        the only antivirus is windows defender, but now that i deleted the file i get a new error, "You're missing critical Plutonium files. Restart updater with internet access to download them."error 2.pngplut.png

        Resxtundefined 1 Reply Last reply
        0
        • wirysamm8888undefined wirysamm8888

          Resxt said in Hello, can someone help me to solve the following problem, I ran it without problems the first time, but now when I open plutonium I get this "crash ID: 29b706f2def43bd8b604e015c6ffd08" do you know why?:

          config.json, %localappdata%\Plutonium
          inicie el iniciador e intente nuevamente
          Si aún recibe el error, mencione cualquier herramienta antivirus / de seguridad instalada en su PC

          the only antivirus is windows defender, but now that i deleted the file i get a new error, "You're missing critical Plutonium files. Restart updater with internet access to download them."error 2.pngplut.png

          Resxtundefined Offline
          Resxtundefined Offline
          Resxt
          Plutonium Staff
          wrote on last edited by
          #4

          wirysamm8888 are you 100% sure you don't have any antivirus and no security tool installed? Even if it's disabled you need to mention it.

          You can try the 4 solutions listed here
          https://plutonium.pw/docs/update/#fixing-failed-to-check-for-updates

          wirysamm8888undefined 1 Reply Last reply
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          • Resxtundefined Resxt

            wirysamm8888 are you 100% sure you don't have any antivirus and no security tool installed? Even if it's disabled you need to mention it.

            You can try the 4 solutions listed here
            https://plutonium.pw/docs/update/#fixing-failed-to-check-for-updates

            wirysamm8888undefined Offline
            wirysamm8888undefined Offline
            wirysamm8888
            wrote on last edited by
            #5

            Resxt oh, if so there is one called Norton Security Ultra.
            Ok I will try those options, thanks for your help.

            Resxtundefined 1 Reply Last reply
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            • wirysamm8888undefined wirysamm8888

              Resxt oh, if so there is one called Norton Security Ultra.
              Ok I will try those options, thanks for your help.

              Resxtundefined Offline
              Resxtundefined Offline
              Resxt
              Plutonium Staff
              wrote on last edited by
              #6

              wirysamm8888 follow the antivirus doc to create an exception then start the process again

              wirysamm8888undefined 1 Reply Last reply
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              • Resxtundefined Resxt

                wirysamm8888 follow the antivirus doc to create an exception then start the process again

                wirysamm8888undefined Offline
                wirysamm8888undefined Offline
                wirysamm8888
                wrote on last edited by
                #7

                Resxt I have done everything you tell me and finally it tells me this, I don't know if there is a solution but I appreciate your help.final ash.png

                Resxtundefined 1 Reply Last reply
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                • PuNK2077undefined Offline
                  PuNK2077undefined Offline
                  PuNK2077
                  wrote on last edited by PuNK2077
                  #8

                  Same problem, It worked very well yesterday,but can't log in today.by the way, I am from china,Is it possible that the connection between the plutonium server and China is abnormal?

                  捕获.PNG

                  PuNK2077undefined 1 Reply Last reply
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                  • PuNK2077undefined PuNK2077

                    Same problem, It worked very well yesterday,but can't log in today.by the way, I am from china,Is it possible that the connection between the plutonium server and China is abnormal?

                    捕获.PNG

                    PuNK2077undefined Offline
                    PuNK2077undefined Offline
                    PuNK2077
                    wrote on last edited by
                    #9

                    PuNK2077 it worked now

                    1 Reply Last reply
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                    • wirysamm8888undefined wirysamm8888

                      Resxt I have done everything you tell me and finally it tells me this, I don't know if there is a solution but I appreciate your help.final ash.png

                      Resxtundefined Offline
                      Resxtundefined Offline
                      Resxt
                      Plutonium Staff
                      wrote on last edited by
                      #10

                      wirysamm8888 then uninstall anything related to Norton and restart your PC, Windows Defender is far better than Norton

                      wirysamm8888undefined 1 Reply Last reply
                      0
                      • PuNK2077undefined Offline
                        PuNK2077undefined Offline
                        PuNK2077
                        wrote on last edited by
                        #11

                        Looks like the connection is unstable and it's not working again

                        heres the console info

                        [STEAM] 1 calls ready, running...
                        [STEAM] running call 2
                        connection with styx socket lost, reconnecting in 10s...
                        connection with styx socket lost, reconnecting in 10s...
                        
                        1 Reply Last reply
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                        • Resxtundefined Resxt

                          wirysamm8888 then uninstall anything related to Norton and restart your PC, Windows Defender is far better than Norton

                          wirysamm8888undefined Offline
                          wirysamm8888undefined Offline
                          wirysamm8888
                          wrote on last edited by
                          #12

                          Resxt I already uninstalled the antivirus, but this appears when I open plutonium, I don't know why it happens. 😞ultimo fallo.png

                          hindercanrunundefined 1 Reply Last reply
                          0
                          • wirysamm8888undefined wirysamm8888

                            Resxt I already uninstalled the antivirus, but this appears when I open plutonium, I don't know why it happens. 😞ultimo fallo.png

                            hindercanrunundefined Offline
                            hindercanrunundefined Offline
                            hindercanrun
                            wrote on last edited by
                            #13

                            wirysamm8888 are u connected to internet?

                            wirysamm8888undefined 1 Reply Last reply
                            0
                            • hindercanrunundefined hindercanrun

                              wirysamm8888 are u connected to internet?

                              wirysamm8888undefined Offline
                              wirysamm8888undefined Offline
                              wirysamm8888
                              wrote on last edited by
                              #14

                              hindercanrun yes

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                              • sprixxyfrundefined Offline
                                sprixxyfrundefined Offline
                                sprixxyfr
                                wrote on last edited by
                                #15

                                i need help with this error bc4a688343634f6eaa90b8f155d6cf95

                                DirkRockfaceundefined 1 Reply Last reply
                                0
                                • sprixxyfrundefined sprixxyfr

                                  i need help with this error bc4a688343634f6eaa90b8f155d6cf95

                                  DirkRockfaceundefined Offline
                                  DirkRockfaceundefined Offline
                                  DirkRockface
                                  Contributor
                                  wrote on last edited by
                                  #16

                                  sprixxyfr
                                  probably best if you start a new thread and give the full error since this thread is not about your error (and is 2 years old)

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