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  3. Hello, can someone help me to solve the following problem, I ran it without problems the first time, but now when I open plutonium I get this "crash ID: 29b706f2def43bd8b604e015c6ffd08" do you know why?

Hello, can someone help me to solve the following problem, I ran it without problems the first time, but now when I open plutonium I get this "crash ID: 29b706f2def43bd8b604e015c6ffd08" do you know why?

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  • Resxtundefined Offline
    Resxtundefined Offline
    Resxt
    Plutonium Staff
    wrote on last edited by
    #2

    Close your launcher and delete config.json in %localappdata%\Plutonium
    Then start the launcher and try again

    If you still get the error then mention any antivirus/security tool installed on your PC

    wirysamm8888undefined 1 Reply Last reply
    0
    • Resxtundefined Resxt

      Close your launcher and delete config.json in %localappdata%\Plutonium
      Then start the launcher and try again

      If you still get the error then mention any antivirus/security tool installed on your PC

      wirysamm8888undefined Offline
      wirysamm8888undefined Offline
      wirysamm8888
      wrote on last edited by wirysamm8888
      #3

      Resxt said in Hello, can someone help me to solve the following problem, I ran it without problems the first time, but now when I open plutonium I get this "crash ID: 29b706f2def43bd8b604e015c6ffd08" do you know why?:

      config.json, %localappdata%\Plutonium
      inicie el iniciador e intente nuevamente
      Si aún recibe el error, mencione cualquier herramienta antivirus / de seguridad instalada en su PC

      the only antivirus is windows defender, but now that i deleted the file i get a new error, "You're missing critical Plutonium files. Restart updater with internet access to download them."error 2.pngplut.png

      Resxtundefined 1 Reply Last reply
      0
      • wirysamm8888undefined wirysamm8888

        Resxt said in Hello, can someone help me to solve the following problem, I ran it without problems the first time, but now when I open plutonium I get this "crash ID: 29b706f2def43bd8b604e015c6ffd08" do you know why?:

        config.json, %localappdata%\Plutonium
        inicie el iniciador e intente nuevamente
        Si aún recibe el error, mencione cualquier herramienta antivirus / de seguridad instalada en su PC

        the only antivirus is windows defender, but now that i deleted the file i get a new error, "You're missing critical Plutonium files. Restart updater with internet access to download them."error 2.pngplut.png

        Resxtundefined Offline
        Resxtundefined Offline
        Resxt
        Plutonium Staff
        wrote on last edited by
        #4

        wirysamm8888 are you 100% sure you don't have any antivirus and no security tool installed? Even if it's disabled you need to mention it.

        You can try the 4 solutions listed here
        https://plutonium.pw/docs/update/#fixing-failed-to-check-for-updates

        wirysamm8888undefined 1 Reply Last reply
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        • Resxtundefined Resxt

          wirysamm8888 are you 100% sure you don't have any antivirus and no security tool installed? Even if it's disabled you need to mention it.

          You can try the 4 solutions listed here
          https://plutonium.pw/docs/update/#fixing-failed-to-check-for-updates

          wirysamm8888undefined Offline
          wirysamm8888undefined Offline
          wirysamm8888
          wrote on last edited by
          #5

          Resxt oh, if so there is one called Norton Security Ultra.
          Ok I will try those options, thanks for your help.

          Resxtundefined 1 Reply Last reply
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          • wirysamm8888undefined wirysamm8888

            Resxt oh, if so there is one called Norton Security Ultra.
            Ok I will try those options, thanks for your help.

            Resxtundefined Offline
            Resxtundefined Offline
            Resxt
            Plutonium Staff
            wrote on last edited by
            #6

            wirysamm8888 follow the antivirus doc to create an exception then start the process again

            wirysamm8888undefined 1 Reply Last reply
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            • Resxtundefined Resxt

              wirysamm8888 follow the antivirus doc to create an exception then start the process again

              wirysamm8888undefined Offline
              wirysamm8888undefined Offline
              wirysamm8888
              wrote on last edited by
              #7

              Resxt I have done everything you tell me and finally it tells me this, I don't know if there is a solution but I appreciate your help.final ash.png

              Resxtundefined 1 Reply Last reply
              0
              • PuNK2077undefined Offline
                PuNK2077undefined Offline
                PuNK2077
                wrote on last edited by PuNK2077
                #8

                Same problem, It worked very well yesterday,but can't log in today.by the way, I am from china,Is it possible that the connection between the plutonium server and China is abnormal?

                捕获.PNG

                PuNK2077undefined 1 Reply Last reply
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                • PuNK2077undefined PuNK2077

                  Same problem, It worked very well yesterday,but can't log in today.by the way, I am from china,Is it possible that the connection between the plutonium server and China is abnormal?

                  捕获.PNG

                  PuNK2077undefined Offline
                  PuNK2077undefined Offline
                  PuNK2077
                  wrote on last edited by
                  #9

                  PuNK2077 it worked now

                  1 Reply Last reply
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                  • wirysamm8888undefined wirysamm8888

                    Resxt I have done everything you tell me and finally it tells me this, I don't know if there is a solution but I appreciate your help.final ash.png

                    Resxtundefined Offline
                    Resxtundefined Offline
                    Resxt
                    Plutonium Staff
                    wrote on last edited by
                    #10

                    wirysamm8888 then uninstall anything related to Norton and restart your PC, Windows Defender is far better than Norton

                    wirysamm8888undefined 1 Reply Last reply
                    0
                    • PuNK2077undefined Offline
                      PuNK2077undefined Offline
                      PuNK2077
                      wrote on last edited by
                      #11

                      Looks like the connection is unstable and it's not working again

                      heres the console info

                      [STEAM] 1 calls ready, running...
                      [STEAM] running call 2
                      connection with styx socket lost, reconnecting in 10s...
                      connection with styx socket lost, reconnecting in 10s...
                      
                      1 Reply Last reply
                      0
                      • Resxtundefined Resxt

                        wirysamm8888 then uninstall anything related to Norton and restart your PC, Windows Defender is far better than Norton

                        wirysamm8888undefined Offline
                        wirysamm8888undefined Offline
                        wirysamm8888
                        wrote on last edited by
                        #12

                        Resxt I already uninstalled the antivirus, but this appears when I open plutonium, I don't know why it happens. 😞ultimo fallo.png

                        hindercanrunundefined 1 Reply Last reply
                        0
                        • wirysamm8888undefined wirysamm8888

                          Resxt I already uninstalled the antivirus, but this appears when I open plutonium, I don't know why it happens. 😞ultimo fallo.png

                          hindercanrunundefined Offline
                          hindercanrunundefined Offline
                          hindercanrun
                          wrote on last edited by
                          #13

                          wirysamm8888 are u connected to internet?

                          wirysamm8888undefined 1 Reply Last reply
                          0
                          • hindercanrunundefined hindercanrun

                            wirysamm8888 are u connected to internet?

                            wirysamm8888undefined Offline
                            wirysamm8888undefined Offline
                            wirysamm8888
                            wrote on last edited by
                            #14

                            hindercanrun yes

                            1 Reply Last reply
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                            • sprixxyfrundefined Offline
                              sprixxyfrundefined Offline
                              sprixxyfr
                              wrote on last edited by
                              #15

                              i need help with this error bc4a688343634f6eaa90b8f155d6cf95

                              DirkRockfaceundefined 1 Reply Last reply
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                              • sprixxyfrundefined sprixxyfr

                                i need help with this error bc4a688343634f6eaa90b8f155d6cf95

                                DirkRockfaceundefined Offline
                                DirkRockfaceundefined Offline
                                DirkRockface
                                Contributor
                                wrote on last edited by
                                #16

                                sprixxyfr
                                probably best if you start a new thread and give the full error since this thread is not about your error (and is 2 years old)

                                1 Reply Last reply
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