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  3. How to solve the 'Error: Direct3DDevice9::Present failed: n/a' thing?

How to solve the 'Error: Direct3DDevice9::Present failed: n/a' thing?

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  • bluefield7310undefined Offline
    bluefield7310undefined Offline
    bluefield7310
    wrote last edited by
    #1

    스크린샷 2026-01-18 151611.png

    Error: Direct3DDevice9::Present failed: n/a
    on loading campaign and zombie maps other than Der Riese.

    1 Reply Last reply
    0
    • Hadi77KSAundefined Offline
      Hadi77KSAundefined Offline
      Hadi77KSA
      Contributor
      wrote last edited by Hadi77KSA
      #2

      Press Win+R, write this: dxdiag, press Ok, select Display in the window that opens, then look at the Device section for your device name and manufacturer. After you determine those, update your graphics drivers.

      • https://www.nvidia.com/drivers/
      • https://www.amd.com/drivers/
      • https://downloadcenter.intel.com/
      bluefield7310undefined 1 Reply Last reply
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      • Hadi77KSAundefined Hadi77KSA

        Press Win+R, write this: dxdiag, press Ok, select Display in the window that opens, then look at the Device section for your device name and manufacturer. After you determine those, update your graphics drivers.

        • https://www.nvidia.com/drivers/
        • https://www.amd.com/drivers/
        • https://downloadcenter.intel.com/
        bluefield7310undefined Offline
        bluefield7310undefined Offline
        bluefield7310
        wrote last edited by
        #3

        Hadi77KSA
        I did what you said.
        And then, I could play Nacht der Untoten and Der Riese normally,
        But cannot still start Verruckt and Shi no Numa.
        It keeps saying "Direct3DDevice9: Present failed: n/a".

        1 Reply Last reply
        0
        • Hadi77KSAundefined Offline
          Hadi77KSAundefined Offline
          Hadi77KSA
          Contributor
          wrote last edited by
          #4

          I’ve got no other suggestions if you installed the correct drivers.

          1 Reply Last reply
          0
          • op3hkadundefined Offline
            op3hkadundefined Offline
            op3hkad
            wrote last edited by
            #5

            when l install plunt l couldnt play error

            bluefield7310undefined 1 Reply Last reply
            0
            • op3hkadundefined op3hkad

              when l install plunt l couldnt play error

              bluefield7310undefined Offline
              bluefield7310undefined Offline
              bluefield7310
              wrote last edited by
              #6

              op3hkad What is that 'plunt'?

              1 Reply Last reply
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              • BdawgTheSlayaundefined Offline
                BdawgTheSlayaundefined Offline
                BdawgTheSlaya
                wrote last edited by
                #7

                Are you using the files from Steam when you play?

                bluefield7310undefined 1 Reply Last reply
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                • BdawgTheSlayaundefined BdawgTheSlaya

                  Are you using the files from Steam when you play?

                  bluefield7310undefined Offline
                  bluefield7310undefined Offline
                  bluefield7310
                  wrote last edited by
                  #8

                  BdawgTheSlaya yes

                  1 Reply Last reply
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                  • BdawgTheSlayaundefined Offline
                    BdawgTheSlayaundefined Offline
                    BdawgTheSlaya
                    wrote last edited by
                    #9

                    This is from the official Discord server:

                    If the issue persists then your PC probably doesn't have a Direct X 11 capable GPU but there is a way to bypass that

                    1.) Download and run DXCpl.exe https://drive.google.com/file/d/1qvWbHrnBVVibYozaO9peXcSS9ovEBMhd/view

                    2.) Click "Edit List..."

                    3.) Click the three dots right of the "enter a process or folder name" field and select "plutonium-launcher-win32.exe" located in C:\Users\Username\AppData\Local\Plutonium\bin (Username is your Windows username)

                    4.) Tick the "force warp" checkbox and select "11_0" from the "feature level limit" dropdown menu

                    5.) Hit OK & try to start the launcher/your game again.

                    bluefield7310undefined 1 Reply Last reply
                    0
                    • BdawgTheSlayaundefined BdawgTheSlaya

                      This is from the official Discord server:

                      If the issue persists then your PC probably doesn't have a Direct X 11 capable GPU but there is a way to bypass that

                      1.) Download and run DXCpl.exe https://drive.google.com/file/d/1qvWbHrnBVVibYozaO9peXcSS9ovEBMhd/view

                      2.) Click "Edit List..."

                      3.) Click the three dots right of the "enter a process or folder name" field and select "plutonium-launcher-win32.exe" located in C:\Users\Username\AppData\Local\Plutonium\bin (Username is your Windows username)

                      4.) Tick the "force warp" checkbox and select "11_0" from the "feature level limit" dropdown menu

                      5.) Hit OK & try to start the launcher/your game again.

                      bluefield7310undefined Offline
                      bluefield7310undefined Offline
                      bluefield7310
                      wrote last edited by
                      #10

                      BdawgTheSlaya
                      Do I have to do the same thing for bootstrapper file and original waw singleplayer/co-op exe file on steam folder?

                      BdawgTheSlayaundefined 1 Reply Last reply
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                      • bluefield7310undefined bluefield7310

                        BdawgTheSlaya
                        Do I have to do the same thing for bootstrapper file and original waw singleplayer/co-op exe file on steam folder?

                        BdawgTheSlayaundefined Offline
                        BdawgTheSlayaundefined Offline
                        BdawgTheSlaya
                        wrote last edited by
                        #11

                        bluefield7310 I think you just follow that there and hopefully it should work fine. Otherwise not really sure what else it could be if everything is updated on your end

                        bluefield7310undefined 1 Reply Last reply
                        0
                        • BdawgTheSlayaundefined BdawgTheSlaya

                          bluefield7310 I think you just follow that there and hopefully it should work fine. Otherwise not really sure what else it could be if everything is updated on your end

                          bluefield7310undefined Offline
                          bluefield7310undefined Offline
                          bluefield7310
                          wrote last edited by
                          #12

                          BdawgTheSlaya
                          Still not working tho...

                          BdawgTheSlayaundefined 1 Reply Last reply
                          0
                          • bluefield7310undefined bluefield7310

                            BdawgTheSlaya
                            Still not working tho...

                            BdawgTheSlayaundefined Offline
                            BdawgTheSlayaundefined Offline
                            BdawgTheSlaya
                            wrote last edited by
                            #13

                            bluefield7310 Try verifying game files in Steam. Worse case, just reinstall the game and see if that works

                            bluefield7310undefined 1 Reply Last reply
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                            • Xerxesundefined Online
                              Xerxesundefined Online
                              Xerxes
                              Plutonium Staff
                              wrote last edited by
                              #14

                              What kind of GPU do you have?

                              bluefield7310undefined 1 Reply Last reply
                              0
                              • Xerxesundefined Xerxes

                                What kind of GPU do you have?

                                bluefield7310undefined Offline
                                bluefield7310undefined Offline
                                bluefield7310
                                wrote last edited by
                                #15

                                Xerxes Intel Iris XE

                                Hadi77KSAundefined 1 Reply Last reply
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                                • BdawgTheSlayaundefined BdawgTheSlaya

                                  bluefield7310 Try verifying game files in Steam. Worse case, just reinstall the game and see if that works

                                  bluefield7310undefined Offline
                                  bluefield7310undefined Offline
                                  bluefield7310
                                  wrote last edited by
                                  #16

                                  BdawgTheSlaya I did both and still getting the same error

                                  1 Reply Last reply
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                                  • bluefield7310undefined bluefield7310

                                    Xerxes Intel Iris XE

                                    Hadi77KSAundefined Offline
                                    Hadi77KSAundefined Offline
                                    Hadi77KSA
                                    Contributor
                                    wrote last edited by Hadi77KSA
                                    #17

                                    Could you provide your processor/CPU name and the GPU driver version?

                                    bluefield7310undefined 1 Reply Last reply
                                    0
                                    • Hadi77KSAundefined Hadi77KSA

                                      Could you provide your processor/CPU name and the GPU driver version?

                                      bluefield7310undefined Offline
                                      bluefield7310undefined Offline
                                      bluefield7310
                                      wrote last edited by
                                      #18

                                      Hadi77KSA

                                      CPU: 13th Gen Intel Core i7-1360P (16 CPUs, ~2.2GHz

                                      DirectX Version: 12

                                      GPU Driver version: Intel 11th-14th Gen Processor Graphics - Windows 32.0.101.7082

                                      1 Reply Last reply
                                      0
                                      • Hadi77KSAundefined Offline
                                        Hadi77KSAundefined Offline
                                        Hadi77KSA
                                        Contributor
                                        wrote last edited by
                                        #19

                                        Is this version number the one you see from dxdiag in the display tab?

                                        bluefield7310undefined 1 Reply Last reply
                                        0
                                        • Hadi77KSAundefined Hadi77KSA

                                          Is this version number the one you see from dxdiag in the display tab?

                                          bluefield7310undefined Offline
                                          bluefield7310undefined Offline
                                          bluefield7310
                                          wrote last edited by
                                          #20

                                          Hadi77KSA
                                          Sorry. I didn't see that exactly.
                                          My version on dxdiag display tab is 31.0.101.4314

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