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  3. How to solve the 'Error: Direct3DDevice9::Present failed: n/a' thing?

How to solve the 'Error: Direct3DDevice9::Present failed: n/a' thing?

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  • Hadi77KSAundefined Offline
    Hadi77KSAundefined Offline
    Hadi77KSA
    Contributor
    wrote on last edited by Hadi77KSA
    #2

    Press Win+R, write this: dxdiag, press Ok, select Display in the window that opens, then look at the Device section for your device name and manufacturer. After you determine those, update your graphics drivers.

    • https://www.nvidia.com/drivers/
    • https://www.amd.com/drivers/
    • https://downloadcenter.intel.com/
    bluefield7310undefined 1 Reply Last reply
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    • Hadi77KSAundefined Hadi77KSA

      Press Win+R, write this: dxdiag, press Ok, select Display in the window that opens, then look at the Device section for your device name and manufacturer. After you determine those, update your graphics drivers.

      • https://www.nvidia.com/drivers/
      • https://www.amd.com/drivers/
      • https://downloadcenter.intel.com/
      bluefield7310undefined Offline
      bluefield7310undefined Offline
      bluefield7310
      wrote on last edited by
      #3

      Hadi77KSA
      I did what you said.
      And then, I could play Nacht der Untoten and Der Riese normally,
      But cannot still start Verruckt and Shi no Numa.
      It keeps saying "Direct3DDevice9: Present failed: n/a".

      1 Reply Last reply
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      • Hadi77KSAundefined Offline
        Hadi77KSAundefined Offline
        Hadi77KSA
        Contributor
        wrote on last edited by
        #4

        I’ve got no other suggestions if you installed the correct drivers.

        1 Reply Last reply
        0
        • op3hkadundefined Offline
          op3hkadundefined Offline
          op3hkad
          wrote on last edited by
          #5

          when l install plunt l couldnt play error

          bluefield7310undefined 1 Reply Last reply
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          • op3hkadundefined op3hkad

            when l install plunt l couldnt play error

            bluefield7310undefined Offline
            bluefield7310undefined Offline
            bluefield7310
            wrote on last edited by
            #6

            op3hkad What is that 'plunt'?

            1 Reply Last reply
            0
            • BdawgTheSlayaundefined Offline
              BdawgTheSlayaundefined Offline
              BdawgTheSlaya
              wrote on last edited by
              #7

              Are you using the files from Steam when you play?

              bluefield7310undefined 1 Reply Last reply
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              • BdawgTheSlayaundefined BdawgTheSlaya

                Are you using the files from Steam when you play?

                bluefield7310undefined Offline
                bluefield7310undefined Offline
                bluefield7310
                wrote on last edited by
                #8

                BdawgTheSlaya yes

                1 Reply Last reply
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                • BdawgTheSlayaundefined Offline
                  BdawgTheSlayaundefined Offline
                  BdawgTheSlaya
                  wrote on last edited by
                  #9

                  This is from the official Discord server:

                  If the issue persists then your PC probably doesn't have a Direct X 11 capable GPU but there is a way to bypass that

                  1.) Download and run DXCpl.exe https://drive.google.com/file/d/1qvWbHrnBVVibYozaO9peXcSS9ovEBMhd/view

                  2.) Click "Edit List..."

                  3.) Click the three dots right of the "enter a process or folder name" field and select "plutonium-launcher-win32.exe" located in C:\Users\Username\AppData\Local\Plutonium\bin (Username is your Windows username)

                  4.) Tick the "force warp" checkbox and select "11_0" from the "feature level limit" dropdown menu

                  5.) Hit OK & try to start the launcher/your game again.

                  bluefield7310undefined 1 Reply Last reply
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                  • BdawgTheSlayaundefined BdawgTheSlaya

                    This is from the official Discord server:

                    If the issue persists then your PC probably doesn't have a Direct X 11 capable GPU but there is a way to bypass that

                    1.) Download and run DXCpl.exe https://drive.google.com/file/d/1qvWbHrnBVVibYozaO9peXcSS9ovEBMhd/view

                    2.) Click "Edit List..."

                    3.) Click the three dots right of the "enter a process or folder name" field and select "plutonium-launcher-win32.exe" located in C:\Users\Username\AppData\Local\Plutonium\bin (Username is your Windows username)

                    4.) Tick the "force warp" checkbox and select "11_0" from the "feature level limit" dropdown menu

                    5.) Hit OK & try to start the launcher/your game again.

                    bluefield7310undefined Offline
                    bluefield7310undefined Offline
                    bluefield7310
                    wrote on last edited by
                    #10

                    BdawgTheSlaya
                    Do I have to do the same thing for bootstrapper file and original waw singleplayer/co-op exe file on steam folder?

                    BdawgTheSlayaundefined 1 Reply Last reply
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                    • bluefield7310undefined bluefield7310

                      BdawgTheSlaya
                      Do I have to do the same thing for bootstrapper file and original waw singleplayer/co-op exe file on steam folder?

                      BdawgTheSlayaundefined Offline
                      BdawgTheSlayaundefined Offline
                      BdawgTheSlaya
                      wrote on last edited by
                      #11

                      bluefield7310 I think you just follow that there and hopefully it should work fine. Otherwise not really sure what else it could be if everything is updated on your end

                      bluefield7310undefined 1 Reply Last reply
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                      • BdawgTheSlayaundefined BdawgTheSlaya

                        bluefield7310 I think you just follow that there and hopefully it should work fine. Otherwise not really sure what else it could be if everything is updated on your end

                        bluefield7310undefined Offline
                        bluefield7310undefined Offline
                        bluefield7310
                        wrote on last edited by
                        #12

                        BdawgTheSlaya
                        Still not working tho...

                        BdawgTheSlayaundefined 1 Reply Last reply
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                        • bluefield7310undefined bluefield7310

                          BdawgTheSlaya
                          Still not working tho...

                          BdawgTheSlayaundefined Offline
                          BdawgTheSlayaundefined Offline
                          BdawgTheSlaya
                          wrote on last edited by
                          #13

                          bluefield7310 Try verifying game files in Steam. Worse case, just reinstall the game and see if that works

                          bluefield7310undefined 1 Reply Last reply
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                          • Xerxesundefined Offline
                            Xerxesundefined Offline
                            Xerxes
                            Plutonium Staff
                            wrote on last edited by
                            #14

                            What kind of GPU do you have?

                            bluefield7310undefined 1 Reply Last reply
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                            • Xerxesundefined Xerxes

                              What kind of GPU do you have?

                              bluefield7310undefined Offline
                              bluefield7310undefined Offline
                              bluefield7310
                              wrote on last edited by
                              #15

                              Xerxes Intel Iris XE

                              Hadi77KSAundefined 1 Reply Last reply
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                              • BdawgTheSlayaundefined BdawgTheSlaya

                                bluefield7310 Try verifying game files in Steam. Worse case, just reinstall the game and see if that works

                                bluefield7310undefined Offline
                                bluefield7310undefined Offline
                                bluefield7310
                                wrote on last edited by
                                #16

                                BdawgTheSlaya I did both and still getting the same error

                                1 Reply Last reply
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                                • bluefield7310undefined bluefield7310

                                  Xerxes Intel Iris XE

                                  Hadi77KSAundefined Offline
                                  Hadi77KSAundefined Offline
                                  Hadi77KSA
                                  Contributor
                                  wrote on last edited by Hadi77KSA
                                  #17

                                  Could you provide your processor/CPU name and the GPU driver version?

                                  bluefield7310undefined 1 Reply Last reply
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                                  • Hadi77KSAundefined Hadi77KSA

                                    Could you provide your processor/CPU name and the GPU driver version?

                                    bluefield7310undefined Offline
                                    bluefield7310undefined Offline
                                    bluefield7310
                                    wrote on last edited by
                                    #18

                                    Hadi77KSA

                                    CPU: 13th Gen Intel Core i7-1360P (16 CPUs, ~2.2GHz

                                    DirectX Version: 12

                                    GPU Driver version: Intel 11th-14th Gen Processor Graphics - Windows 32.0.101.7082

                                    1 Reply Last reply
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                                    • Hadi77KSAundefined Offline
                                      Hadi77KSAundefined Offline
                                      Hadi77KSA
                                      Contributor
                                      wrote on last edited by
                                      #19

                                      Is this version number the one you see from dxdiag in the display tab?

                                      bluefield7310undefined 1 Reply Last reply
                                      0
                                      • Hadi77KSAundefined Hadi77KSA

                                        Is this version number the one you see from dxdiag in the display tab?

                                        bluefield7310undefined Offline
                                        bluefield7310undefined Offline
                                        bluefield7310
                                        wrote on last edited by
                                        #20

                                        Hadi77KSA
                                        Sorry. I didn't see that exactly.
                                        My version on dxdiag display tab is 31.0.101.4314

                                        1 Reply Last reply
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                                        • Hadi77KSAundefined Offline
                                          Hadi77KSAundefined Offline
                                          Hadi77KSA
                                          Contributor
                                          wrote on last edited by
                                          #21

                                          You didn’t install the driver. Run the exe.

                                          1 Reply Last reply
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