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  3. How to solve the 'Error: Direct3DDevice9::Present failed: n/a' thing?

How to solve the 'Error: Direct3DDevice9::Present failed: n/a' thing?

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  • BdawgTheSlayaundefined BdawgTheSlaya

    Are you using the files from Steam when you play?

    bluefield7310undefined Offline
    bluefield7310undefined Offline
    bluefield7310
    wrote on last edited by
    #8

    BdawgTheSlaya yes

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    • BdawgTheSlayaundefined Offline
      BdawgTheSlayaundefined Offline
      BdawgTheSlaya
      wrote on last edited by
      #9

      This is from the official Discord server:

      If the issue persists then your PC probably doesn't have a Direct X 11 capable GPU but there is a way to bypass that

      1.) Download and run DXCpl.exe https://drive.google.com/file/d/1qvWbHrnBVVibYozaO9peXcSS9ovEBMhd/view

      2.) Click "Edit List..."

      3.) Click the three dots right of the "enter a process or folder name" field and select "plutonium-launcher-win32.exe" located in C:\Users\Username\AppData\Local\Plutonium\bin (Username is your Windows username)

      4.) Tick the "force warp" checkbox and select "11_0" from the "feature level limit" dropdown menu

      5.) Hit OK & try to start the launcher/your game again.

      bluefield7310undefined 1 Reply Last reply
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      • BdawgTheSlayaundefined BdawgTheSlaya

        This is from the official Discord server:

        If the issue persists then your PC probably doesn't have a Direct X 11 capable GPU but there is a way to bypass that

        1.) Download and run DXCpl.exe https://drive.google.com/file/d/1qvWbHrnBVVibYozaO9peXcSS9ovEBMhd/view

        2.) Click "Edit List..."

        3.) Click the three dots right of the "enter a process or folder name" field and select "plutonium-launcher-win32.exe" located in C:\Users\Username\AppData\Local\Plutonium\bin (Username is your Windows username)

        4.) Tick the "force warp" checkbox and select "11_0" from the "feature level limit" dropdown menu

        5.) Hit OK & try to start the launcher/your game again.

        bluefield7310undefined Offline
        bluefield7310undefined Offline
        bluefield7310
        wrote on last edited by
        #10

        BdawgTheSlaya
        Do I have to do the same thing for bootstrapper file and original waw singleplayer/co-op exe file on steam folder?

        BdawgTheSlayaundefined 1 Reply Last reply
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        • bluefield7310undefined bluefield7310

          BdawgTheSlaya
          Do I have to do the same thing for bootstrapper file and original waw singleplayer/co-op exe file on steam folder?

          BdawgTheSlayaundefined Offline
          BdawgTheSlayaundefined Offline
          BdawgTheSlaya
          wrote on last edited by
          #11

          bluefield7310 I think you just follow that there and hopefully it should work fine. Otherwise not really sure what else it could be if everything is updated on your end

          bluefield7310undefined 1 Reply Last reply
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          • BdawgTheSlayaundefined BdawgTheSlaya

            bluefield7310 I think you just follow that there and hopefully it should work fine. Otherwise not really sure what else it could be if everything is updated on your end

            bluefield7310undefined Offline
            bluefield7310undefined Offline
            bluefield7310
            wrote on last edited by
            #12

            BdawgTheSlaya
            Still not working tho...

            BdawgTheSlayaundefined 1 Reply Last reply
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            • bluefield7310undefined bluefield7310

              BdawgTheSlaya
              Still not working tho...

              BdawgTheSlayaundefined Offline
              BdawgTheSlayaundefined Offline
              BdawgTheSlaya
              wrote on last edited by
              #13

              bluefield7310 Try verifying game files in Steam. Worse case, just reinstall the game and see if that works

              bluefield7310undefined 1 Reply Last reply
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              • Xerxesundefined Offline
                Xerxesundefined Offline
                Xerxes
                Plutonium Staff
                wrote on last edited by
                #14

                What kind of GPU do you have?

                bluefield7310undefined 1 Reply Last reply
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                • Xerxesundefined Xerxes

                  What kind of GPU do you have?

                  bluefield7310undefined Offline
                  bluefield7310undefined Offline
                  bluefield7310
                  wrote on last edited by
                  #15

                  Xerxes Intel Iris XE

                  Hadi77KSAundefined 1 Reply Last reply
                  0
                  • BdawgTheSlayaundefined BdawgTheSlaya

                    bluefield7310 Try verifying game files in Steam. Worse case, just reinstall the game and see if that works

                    bluefield7310undefined Offline
                    bluefield7310undefined Offline
                    bluefield7310
                    wrote on last edited by
                    #16

                    BdawgTheSlaya I did both and still getting the same error

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                    • bluefield7310undefined bluefield7310

                      Xerxes Intel Iris XE

                      Hadi77KSAundefined Offline
                      Hadi77KSAundefined Offline
                      Hadi77KSA
                      Contributor
                      wrote on last edited by Hadi77KSA
                      #17

                      Could you provide your processor/CPU name and the GPU driver version?

                      bluefield7310undefined 1 Reply Last reply
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                      • Hadi77KSAundefined Hadi77KSA

                        Could you provide your processor/CPU name and the GPU driver version?

                        bluefield7310undefined Offline
                        bluefield7310undefined Offline
                        bluefield7310
                        wrote on last edited by
                        #18

                        Hadi77KSA

                        CPU: 13th Gen Intel Core i7-1360P (16 CPUs, ~2.2GHz

                        DirectX Version: 12

                        GPU Driver version: Intel 11th-14th Gen Processor Graphics - Windows 32.0.101.7082

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                        • Hadi77KSAundefined Offline
                          Hadi77KSAundefined Offline
                          Hadi77KSA
                          Contributor
                          wrote on last edited by
                          #19

                          Is this version number the one you see from dxdiag in the display tab?

                          bluefield7310undefined 1 Reply Last reply
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                          • Hadi77KSAundefined Hadi77KSA

                            Is this version number the one you see from dxdiag in the display tab?

                            bluefield7310undefined Offline
                            bluefield7310undefined Offline
                            bluefield7310
                            wrote on last edited by
                            #20

                            Hadi77KSA
                            Sorry. I didn't see that exactly.
                            My version on dxdiag display tab is 31.0.101.4314

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                            • Hadi77KSAundefined Offline
                              Hadi77KSAundefined Offline
                              Hadi77KSA
                              Contributor
                              wrote on last edited by
                              #21

                              You didn’t install the driver. Run the exe.

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                              • bluefield7310undefined Offline
                                bluefield7310undefined Offline
                                bluefield7310
                                wrote on last edited by
                                #22

                                스크린샷 2026-01-21 121556.png

                                Already up to date.

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                                • Hadi77KSAundefined Offline
                                  Hadi77KSAundefined Offline
                                  Hadi77KSA
                                  Contributor
                                  wrote on last edited by
                                  #23

                                  Well, did the driver version get updated in dxdiag? Does the game run fine?

                                  bluefield7310undefined 1 Reply Last reply
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                                  • Hadi77KSAundefined Hadi77KSA

                                    Well, did the driver version get updated in dxdiag? Does the game run fine?

                                    bluefield7310undefined Offline
                                    bluefield7310undefined Offline
                                    bluefield7310
                                    wrote on last edited by bluefield7310
                                    #24

                                    Hadi77KSA

                                    Well, did the driver version get updated in dxdiag?

                                    Yes

                                    The game runs fine only on Der Riese. Other things like Campaign and 3 other Zombie maps couldn't be played.

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                                    • Hadi77KSAundefined Offline
                                      Hadi77KSAundefined Offline
                                      Hadi77KSA
                                      Contributor
                                      wrote on last edited by
                                      #25

                                      Then I’ve got nothing.

                                      bluefield7310undefined 2 Replies Last reply
                                      0
                                      • Hadi77KSAundefined Hadi77KSA

                                        Then I’ve got nothing.

                                        bluefield7310undefined Offline
                                        bluefield7310undefined Offline
                                        bluefield7310
                                        wrote on last edited by
                                        #26

                                        Hadi77KSA
                                        Man, what should I do, then?

                                        I've tried everything but cannot run the old 2008 game on rather new computer?

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                                        • Hadi77KSAundefined Hadi77KSA

                                          Then I’ve got nothing.

                                          bluefield7310undefined Offline
                                          bluefield7310undefined Offline
                                          bluefield7310
                                          wrote on last edited by
                                          #27

                                          Hadi77KSA
                                          Uhh... Hey. Is there anything that I should do?
                                          I uninstalled the GPU driver and then re-installed it.
                                          But it didn't work.

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