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Crashing on startup

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  • Titanfall926undefined Offline
    Titanfall926undefined Offline
    Titanfall926
    wrote on last edited by
    #5

    My app keeps on crashing as well, with no error messages. I have webroot vpn but i allowed everything on it for the app to run

    Resxtundefined 1 Reply Last reply
    0
    • Titanfall926undefined Titanfall926

      My app keeps on crashing as well, with no error messages. I have webroot vpn but i allowed everything on it for the app to run

      Resxtundefined Offline
      Resxtundefined Offline
      Resxt
      Plutonium Staff
      wrote on last edited by
      #6

      Titanfall926 Read the antivirus guide. Tells you to uninstall, no other way (that's how bad WebRoot is)
      https://plutonium.pw/docs/antivirus/#other-notes

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      • Resxtundefined Resxt

        alexpotat what's your antivirus? Also please upload your cfg file somewhere and link it here

        alexpotatundefined Offline
        alexpotatundefined Offline
        alexpotat
        wrote on last edited by
        #7

        @lResxt My antivirus is Windows Defender and i have it disabled. I also did the powershell command in the guide you linked in the begining and it still doesn't work. I will link the .cfg files soon.

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        • alexpotatundefined Offline
          alexpotatundefined Offline
          alexpotat
          wrote on last edited by
          #8

          @lResxt https://drive.google.com/file/d/12waGyIYJ7D-ati5TfZJSyqRLPufy0VO3/view?usp=sharing

          Resxtundefined 1 Reply Last reply
          0
          • alexpotatundefined alexpotat

            @lResxt https://drive.google.com/file/d/12waGyIYJ7D-ati5TfZJSyqRLPufy0VO3/view?usp=sharing

            Resxtundefined Offline
            Resxtundefined Offline
            Resxt
            Plutonium Staff
            wrote on last edited by
            #9

            alexpotat Link is private

            alexpotatundefined 1 Reply Last reply
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            • Resxtundefined Resxt

              alexpotat Link is private

              alexpotatundefined Offline
              alexpotatundefined Offline
              alexpotat
              wrote on last edited by
              #10

              @lResxt https://drive.google.com/file/d/12waGyIYJ7D-ati5TfZJSyqRLPufy0VO3/view?usp=sharing

              Resxtundefined 1 Reply Last reply
              0
              • alexpotatundefined alexpotat

                @lResxt https://drive.google.com/file/d/12waGyIYJ7D-ati5TfZJSyqRLPufy0VO3/view?usp=sharing

                Resxtundefined Offline
                Resxtundefined Offline
                Resxt
                Plutonium Staff
                wrote on last edited by
                #11

                alexpotat So your antivirus is just Windows Defender and you added an exclusion and you also set your game to windowed borderless so I don't see what could cause a crash.

                • Do you have multiple monitors plugged in? Try only using one, see if that helps
                • Update your GPU drivers
                • Install Direct X
                • Are you really sure Windows Defender is the only antivirus you have? Even if you have another completely disabled or a similar software like MalwareBytes etc. I need to know it
                • Press Win + R type winver and take a screenshot of the window that appears
                alexpotatundefined 1 Reply Last reply
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                • Resxtundefined Resxt

                  alexpotat So your antivirus is just Windows Defender and you added an exclusion and you also set your game to windowed borderless so I don't see what could cause a crash.

                  • Do you have multiple monitors plugged in? Try only using one, see if that helps
                  • Update your GPU drivers
                  • Install Direct X
                  • Are you really sure Windows Defender is the only antivirus you have? Even if you have another completely disabled or a similar software like MalwareBytes etc. I need to know it
                  • Press Win + R type winver and take a screenshot of the window that appears
                  alexpotatundefined Offline
                  alexpotatundefined Offline
                  alexpotat
                  wrote on last edited by
                  #12

                  @lResxt I already have everything up to date, no other antiviruses and this is my windows https://drive.google.com/file/d/1rD7X-F7g7nEtrqH1ZFd4-oFwpTCNXBqL/view?usp=sharing

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                  • Resxtundefined Offline
                    Resxtundefined Offline
                    Resxt
                    Plutonium Staff
                    wrote on last edited by
                    #13

                    I have 0 idea what the issue could be

                    alexpotatundefined 1 Reply Last reply
                    1
                    • alexpotatundefined Offline
                      alexpotatundefined Offline
                      alexpotat
                      wrote on last edited by
                      #14

                      error 2.png error 1.png

                      These are some screenshots of errors that i spotted when i launched the game. Do you see what could be causing the problem?

                      1 Reply Last reply
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                      • Resxtundefined Resxt

                        I have 0 idea what the issue could be

                        alexpotatundefined Offline
                        alexpotatundefined Offline
                        alexpotat
                        wrote on last edited by
                        #15

                        Resxt I forgot to tag you in the reply.

                        Resxtundefined 1 Reply Last reply
                        0
                        • alexpotatundefined alexpotat

                          Resxt I forgot to tag you in the reply.

                          Resxtundefined Offline
                          Resxtundefined Offline
                          Resxt
                          Plutonium Staff
                          wrote on last edited by
                          #16

                          alexpotat I have no idea at all.
                          Maybe HannesC or FragsAreUs will be able to help you with this better than me

                          1 Reply Last reply
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                          • coder x64undefined Offline
                            coder x64undefined Offline
                            coder x64
                            Contributor
                            wrote on last edited by
                            #17

                            alexpotat Did you tried to repair your files after you have added exception in Windows Defender?

                            1 Reply Last reply
                            0
                            • HannesCundefined Offline
                              HannesCundefined Offline
                              HannesC
                              Plutonium Staff
                              wrote on last edited by
                              #18

                              Socket error is a windows error, generally meaning something is blocking connection to Pluto. Could be a firewall issue or your ISP blocking it. Try changing DNS or use a VPN and see if that error still occurs in the bootstrapper. https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10

                              But that shouldn't cause a hard crash for Pluto without any errors though, try checking in windows event viewer for logs (anything Pluto related) when the crash occurs. Also check if there's any crashdumps in %localappdata%/Plutonium/crashdumps.

                              1 Reply Last reply
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                              • alexpotatundefined Offline
                                alexpotatundefined Offline
                                alexpotat
                                wrote on last edited by
                                #19

                                I fixed it! By deleting the game files and redownloading the torrent.

                                1 Reply Last reply
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