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Crashing on startup

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  • alexpotat Offline
    alexpotat Offline
    alexpotat
    wrote on last edited by
    #1

    When i click play the game only shows a black screen for a few seconds and then it closes with no error.

    Resxt 1 Reply Last reply
    0
    • alexpotat alexpotat

      When i click play the game only shows a black screen for a few seconds and then it closes with no error.

      Resxt Offline
      Resxt Offline
      Resxt
      Plutonium Staff
      wrote on last edited by
      #2

      alexpotat Try this https://plutonium.pw/docs/antivirus/

      And this
      Make sure your game is closed before doing that.
      Go to %localappdata%\Plutonium\storage\t4\players
      Open the config file with the notepad to edit it.
      plutonium.cfg is for singleplayer/zombies and plutonium_mp.cfg is for multiplayer
      Change these 4 dvars to be like below (you can use ctrl+f to search for them)

      seta r_fullscreen "0"
      seta r_noborder "1"
      seta vid_xpos "0"
      seta vid_ypos "0"
      
      alexpotat 1 Reply Last reply
      1
      • Resxt Resxt

        alexpotat Try this https://plutonium.pw/docs/antivirus/

        And this
        Make sure your game is closed before doing that.
        Go to %localappdata%\Plutonium\storage\t4\players
        Open the config file with the notepad to edit it.
        plutonium.cfg is for singleplayer/zombies and plutonium_mp.cfg is for multiplayer
        Change these 4 dvars to be like below (you can use ctrl+f to search for them)

        seta r_fullscreen "0"
        seta r_noborder "1"
        seta vid_xpos "0"
        seta vid_ypos "0"
        
        alexpotat Offline
        alexpotat Offline
        alexpotat
        wrote on last edited by
        #3

        @lResxt said in Crashing on startup:

        Did it, made sure to press save on the .cfg files and it still hasn't fixed my problem.

        Resxt 1 Reply Last reply
        0
        • alexpotat alexpotat

          @lResxt said in Crashing on startup:

          Did it, made sure to press save on the .cfg files and it still hasn't fixed my problem.

          Resxt Offline
          Resxt Offline
          Resxt
          Plutonium Staff
          wrote on last edited by
          #4

          alexpotat what's your antivirus? Also please upload your cfg file somewhere and link it here

          alexpotat 1 Reply Last reply
          1
          • Titanfall926 Offline
            Titanfall926 Offline
            Titanfall926
            wrote on last edited by
            #5

            My app keeps on crashing as well, with no error messages. I have webroot vpn but i allowed everything on it for the app to run

            Resxt 1 Reply Last reply
            0
            • Titanfall926 Titanfall926

              My app keeps on crashing as well, with no error messages. I have webroot vpn but i allowed everything on it for the app to run

              Resxt Offline
              Resxt Offline
              Resxt
              Plutonium Staff
              wrote on last edited by
              #6

              Titanfall926 Read the antivirus guide. Tells you to uninstall, no other way (that's how bad WebRoot is)
              https://plutonium.pw/docs/antivirus/#other-notes

              1 Reply Last reply
              1
              • Resxt Resxt

                alexpotat what's your antivirus? Also please upload your cfg file somewhere and link it here

                alexpotat Offline
                alexpotat Offline
                alexpotat
                wrote on last edited by
                #7

                @lResxt My antivirus is Windows Defender and i have it disabled. I also did the powershell command in the guide you linked in the begining and it still doesn't work. I will link the .cfg files soon.

                1 Reply Last reply
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                • alexpotat Offline
                  alexpotat Offline
                  alexpotat
                  wrote on last edited by
                  #8

                  @lResxt https://drive.google.com/file/d/12waGyIYJ7D-ati5TfZJSyqRLPufy0VO3/view?usp=sharing

                  Resxt 1 Reply Last reply
                  0
                  • alexpotat alexpotat

                    @lResxt https://drive.google.com/file/d/12waGyIYJ7D-ati5TfZJSyqRLPufy0VO3/view?usp=sharing

                    Resxt Offline
                    Resxt Offline
                    Resxt
                    Plutonium Staff
                    wrote on last edited by
                    #9

                    alexpotat Link is private

                    alexpotat 1 Reply Last reply
                    1
                    • Resxt Resxt

                      alexpotat Link is private

                      alexpotat Offline
                      alexpotat Offline
                      alexpotat
                      wrote on last edited by
                      #10

                      @lResxt https://drive.google.com/file/d/12waGyIYJ7D-ati5TfZJSyqRLPufy0VO3/view?usp=sharing

                      Resxt 1 Reply Last reply
                      0
                      • alexpotat alexpotat

                        @lResxt https://drive.google.com/file/d/12waGyIYJ7D-ati5TfZJSyqRLPufy0VO3/view?usp=sharing

                        Resxt Offline
                        Resxt Offline
                        Resxt
                        Plutonium Staff
                        wrote on last edited by
                        #11

                        alexpotat So your antivirus is just Windows Defender and you added an exclusion and you also set your game to windowed borderless so I don't see what could cause a crash.

                        • Do you have multiple monitors plugged in? Try only using one, see if that helps
                        • Update your GPU drivers
                        • Install Direct X
                        • Are you really sure Windows Defender is the only antivirus you have? Even if you have another completely disabled or a similar software like MalwareBytes etc. I need to know it
                        • Press Win + R type winver and take a screenshot of the window that appears
                        alexpotat 1 Reply Last reply
                        1
                        • Resxt Resxt

                          alexpotat So your antivirus is just Windows Defender and you added an exclusion and you also set your game to windowed borderless so I don't see what could cause a crash.

                          • Do you have multiple monitors plugged in? Try only using one, see if that helps
                          • Update your GPU drivers
                          • Install Direct X
                          • Are you really sure Windows Defender is the only antivirus you have? Even if you have another completely disabled or a similar software like MalwareBytes etc. I need to know it
                          • Press Win + R type winver and take a screenshot of the window that appears
                          alexpotat Offline
                          alexpotat Offline
                          alexpotat
                          wrote on last edited by
                          #12

                          @lResxt I already have everything up to date, no other antiviruses and this is my windows https://drive.google.com/file/d/1rD7X-F7g7nEtrqH1ZFd4-oFwpTCNXBqL/view?usp=sharing

                          1 Reply Last reply
                          0
                          • Resxt Offline
                            Resxt Offline
                            Resxt
                            Plutonium Staff
                            wrote on last edited by
                            #13

                            I have 0 idea what the issue could be

                            alexpotat 1 Reply Last reply
                            1
                            • alexpotat Offline
                              alexpotat Offline
                              alexpotat
                              wrote on last edited by
                              #14

                              error 2.png error 1.png

                              These are some screenshots of errors that i spotted when i launched the game. Do you see what could be causing the problem?

                              1 Reply Last reply
                              0
                              • Resxt Resxt

                                I have 0 idea what the issue could be

                                alexpotat Offline
                                alexpotat Offline
                                alexpotat
                                wrote on last edited by
                                #15

                                Resxt I forgot to tag you in the reply.

                                Resxt 1 Reply Last reply
                                0
                                • alexpotat alexpotat

                                  Resxt I forgot to tag you in the reply.

                                  Resxt Offline
                                  Resxt Offline
                                  Resxt
                                  Plutonium Staff
                                  wrote on last edited by
                                  #16

                                  alexpotat I have no idea at all.
                                  Maybe HannesC or FragsAreUs will be able to help you with this better than me

                                  1 Reply Last reply
                                  0
                                  • coder x64 Offline
                                    coder x64 Offline
                                    coder x64
                                    Contributor
                                    wrote on last edited by
                                    #17

                                    alexpotat Did you tried to repair your files after you have added exception in Windows Defender?

                                    1 Reply Last reply
                                    0
                                    • HannesC Offline
                                      HannesC Offline
                                      HannesC
                                      Plutonium Staff
                                      wrote on last edited by
                                      #18

                                      Socket error is a windows error, generally meaning something is blocking connection to Pluto. Could be a firewall issue or your ISP blocking it. Try changing DNS or use a VPN and see if that error still occurs in the bootstrapper. https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10

                                      But that shouldn't cause a hard crash for Pluto without any errors though, try checking in windows event viewer for logs (anything Pluto related) when the crash occurs. Also check if there's any crashdumps in %localappdata%/Plutonium/crashdumps.

                                      1 Reply Last reply
                                      0
                                      • alexpotat Offline
                                        alexpotat Offline
                                        alexpotat
                                        wrote on last edited by
                                        #19

                                        I fixed it! By deleting the game files and redownloading the torrent.

                                        1 Reply Last reply
                                        0

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