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Crashing on startup

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  • Titanfall926undefined Titanfall926

    My app keeps on crashing as well, with no error messages. I have webroot vpn but i allowed everything on it for the app to run

    Resxtundefined Online
    Resxtundefined Online
    Resxt
    Plutonium Staff
    wrote on last edited by
    #6

    Titanfall926 Read the antivirus guide. Tells you to uninstall, no other way (that's how bad WebRoot is)
    https://plutonium.pw/docs/antivirus/#other-notes

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    • Resxtundefined Resxt

      alexpotat what's your antivirus? Also please upload your cfg file somewhere and link it here

      alexpotatundefined Offline
      alexpotatundefined Offline
      alexpotat
      wrote on last edited by
      #7

      @lResxt My antivirus is Windows Defender and i have it disabled. I also did the powershell command in the guide you linked in the begining and it still doesn't work. I will link the .cfg files soon.

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      • alexpotatundefined Offline
        alexpotatundefined Offline
        alexpotat
        wrote on last edited by
        #8

        @lResxt https://drive.google.com/file/d/12waGyIYJ7D-ati5TfZJSyqRLPufy0VO3/view?usp=sharing

        Resxtundefined 1 Reply Last reply
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        • alexpotatundefined alexpotat

          @lResxt https://drive.google.com/file/d/12waGyIYJ7D-ati5TfZJSyqRLPufy0VO3/view?usp=sharing

          Resxtundefined Online
          Resxtundefined Online
          Resxt
          Plutonium Staff
          wrote on last edited by
          #9

          alexpotat Link is private

          alexpotatundefined 1 Reply Last reply
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          • Resxtundefined Resxt

            alexpotat Link is private

            alexpotatundefined Offline
            alexpotatundefined Offline
            alexpotat
            wrote on last edited by
            #10

            @lResxt https://drive.google.com/file/d/12waGyIYJ7D-ati5TfZJSyqRLPufy0VO3/view?usp=sharing

            Resxtundefined 1 Reply Last reply
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            • alexpotatundefined alexpotat

              @lResxt https://drive.google.com/file/d/12waGyIYJ7D-ati5TfZJSyqRLPufy0VO3/view?usp=sharing

              Resxtundefined Online
              Resxtundefined Online
              Resxt
              Plutonium Staff
              wrote on last edited by
              #11

              alexpotat So your antivirus is just Windows Defender and you added an exclusion and you also set your game to windowed borderless so I don't see what could cause a crash.

              • Do you have multiple monitors plugged in? Try only using one, see if that helps
              • Update your GPU drivers
              • Install Direct X
              • Are you really sure Windows Defender is the only antivirus you have? Even if you have another completely disabled or a similar software like MalwareBytes etc. I need to know it
              • Press Win + R type winver and take a screenshot of the window that appears
              alexpotatundefined 1 Reply Last reply
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              • Resxtundefined Resxt

                alexpotat So your antivirus is just Windows Defender and you added an exclusion and you also set your game to windowed borderless so I don't see what could cause a crash.

                • Do you have multiple monitors plugged in? Try only using one, see if that helps
                • Update your GPU drivers
                • Install Direct X
                • Are you really sure Windows Defender is the only antivirus you have? Even if you have another completely disabled or a similar software like MalwareBytes etc. I need to know it
                • Press Win + R type winver and take a screenshot of the window that appears
                alexpotatundefined Offline
                alexpotatundefined Offline
                alexpotat
                wrote on last edited by
                #12

                @lResxt I already have everything up to date, no other antiviruses and this is my windows https://drive.google.com/file/d/1rD7X-F7g7nEtrqH1ZFd4-oFwpTCNXBqL/view?usp=sharing

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                • Resxtundefined Online
                  Resxtundefined Online
                  Resxt
                  Plutonium Staff
                  wrote on last edited by
                  #13

                  I have 0 idea what the issue could be

                  alexpotatundefined 1 Reply Last reply
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                  • alexpotatundefined Offline
                    alexpotatundefined Offline
                    alexpotat
                    wrote on last edited by
                    #14

                    error 2.png error 1.png

                    These are some screenshots of errors that i spotted when i launched the game. Do you see what could be causing the problem?

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                    • Resxtundefined Resxt

                      I have 0 idea what the issue could be

                      alexpotatundefined Offline
                      alexpotatundefined Offline
                      alexpotat
                      wrote on last edited by
                      #15

                      Resxt I forgot to tag you in the reply.

                      Resxtundefined 1 Reply Last reply
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                      • alexpotatundefined alexpotat

                        Resxt I forgot to tag you in the reply.

                        Resxtundefined Online
                        Resxtundefined Online
                        Resxt
                        Plutonium Staff
                        wrote on last edited by
                        #16

                        alexpotat I have no idea at all.
                        Maybe HannesC or FragsAreUs will be able to help you with this better than me

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                        • coder x64undefined Offline
                          coder x64undefined Offline
                          coder x64
                          Contributor
                          wrote on last edited by
                          #17

                          alexpotat Did you tried to repair your files after you have added exception in Windows Defender?

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                          • HannesCundefined Offline
                            HannesCundefined Offline
                            HannesC
                            Plutonium Staff
                            wrote on last edited by
                            #18

                            Socket error is a windows error, generally meaning something is blocking connection to Pluto. Could be a firewall issue or your ISP blocking it. Try changing DNS or use a VPN and see if that error still occurs in the bootstrapper. https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10

                            But that shouldn't cause a hard crash for Pluto without any errors though, try checking in windows event viewer for logs (anything Pluto related) when the crash occurs. Also check if there's any crashdumps in %localappdata%/Plutonium/crashdumps.

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                            • alexpotatundefined Offline
                              alexpotatundefined Offline
                              alexpotat
                              wrote on last edited by
                              #19

                              I fixed it! By deleting the game files and redownloading the torrent.

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