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Crashing on startup

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  • Resxtundefined Resxt

    alexpotat what's your antivirus? Also please upload your cfg file somewhere and link it here

    alexpotatundefined Offline
    alexpotatundefined Offline
    alexpotat
    wrote on last edited by
    #7

    @lResxt My antivirus is Windows Defender and i have it disabled. I also did the powershell command in the guide you linked in the begining and it still doesn't work. I will link the .cfg files soon.

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    • alexpotatundefined Offline
      alexpotatundefined Offline
      alexpotat
      wrote on last edited by
      #8

      @lResxt https://drive.google.com/file/d/12waGyIYJ7D-ati5TfZJSyqRLPufy0VO3/view?usp=sharing

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      • alexpotatundefined alexpotat

        @lResxt https://drive.google.com/file/d/12waGyIYJ7D-ati5TfZJSyqRLPufy0VO3/view?usp=sharing

        Resxtundefined Offline
        Resxtundefined Offline
        Resxt
        Plutonium Staff
        wrote on last edited by
        #9

        alexpotat Link is private

        alexpotatundefined 1 Reply Last reply
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        • Resxtundefined Resxt

          alexpotat Link is private

          alexpotatundefined Offline
          alexpotatundefined Offline
          alexpotat
          wrote on last edited by
          #10

          @lResxt https://drive.google.com/file/d/12waGyIYJ7D-ati5TfZJSyqRLPufy0VO3/view?usp=sharing

          Resxtundefined 1 Reply Last reply
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          • alexpotatundefined alexpotat

            @lResxt https://drive.google.com/file/d/12waGyIYJ7D-ati5TfZJSyqRLPufy0VO3/view?usp=sharing

            Resxtundefined Offline
            Resxtundefined Offline
            Resxt
            Plutonium Staff
            wrote on last edited by
            #11

            alexpotat So your antivirus is just Windows Defender and you added an exclusion and you also set your game to windowed borderless so I don't see what could cause a crash.

            • Do you have multiple monitors plugged in? Try only using one, see if that helps
            • Update your GPU drivers
            • Install Direct X
            • Are you really sure Windows Defender is the only antivirus you have? Even if you have another completely disabled or a similar software like MalwareBytes etc. I need to know it
            • Press Win + R type winver and take a screenshot of the window that appears
            alexpotatundefined 1 Reply Last reply
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            • Resxtundefined Resxt

              alexpotat So your antivirus is just Windows Defender and you added an exclusion and you also set your game to windowed borderless so I don't see what could cause a crash.

              • Do you have multiple monitors plugged in? Try only using one, see if that helps
              • Update your GPU drivers
              • Install Direct X
              • Are you really sure Windows Defender is the only antivirus you have? Even if you have another completely disabled or a similar software like MalwareBytes etc. I need to know it
              • Press Win + R type winver and take a screenshot of the window that appears
              alexpotatundefined Offline
              alexpotatundefined Offline
              alexpotat
              wrote on last edited by
              #12

              @lResxt I already have everything up to date, no other antiviruses and this is my windows https://drive.google.com/file/d/1rD7X-F7g7nEtrqH1ZFd4-oFwpTCNXBqL/view?usp=sharing

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              • Resxtundefined Offline
                Resxtundefined Offline
                Resxt
                Plutonium Staff
                wrote on last edited by
                #13

                I have 0 idea what the issue could be

                alexpotatundefined 1 Reply Last reply
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                • alexpotatundefined Offline
                  alexpotatundefined Offline
                  alexpotat
                  wrote on last edited by
                  #14

                  error 2.png error 1.png

                  These are some screenshots of errors that i spotted when i launched the game. Do you see what could be causing the problem?

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                  • Resxtundefined Resxt

                    I have 0 idea what the issue could be

                    alexpotatundefined Offline
                    alexpotatundefined Offline
                    alexpotat
                    wrote on last edited by
                    #15

                    Resxt I forgot to tag you in the reply.

                    Resxtundefined 1 Reply Last reply
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                    • alexpotatundefined alexpotat

                      Resxt I forgot to tag you in the reply.

                      Resxtundefined Offline
                      Resxtundefined Offline
                      Resxt
                      Plutonium Staff
                      wrote on last edited by
                      #16

                      alexpotat I have no idea at all.
                      Maybe HannesC or FragsAreUs will be able to help you with this better than me

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                      • coder x64undefined Offline
                        coder x64undefined Offline
                        coder x64
                        Contributor
                        wrote on last edited by
                        #17

                        alexpotat Did you tried to repair your files after you have added exception in Windows Defender?

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                        • HannesCundefined Offline
                          HannesCundefined Offline
                          HannesC
                          Plutonium Staff
                          wrote on last edited by
                          #18

                          Socket error is a windows error, generally meaning something is blocking connection to Pluto. Could be a firewall issue or your ISP blocking it. Try changing DNS or use a VPN and see if that error still occurs in the bootstrapper. https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10

                          But that shouldn't cause a hard crash for Pluto without any errors though, try checking in windows event viewer for logs (anything Pluto related) when the crash occurs. Also check if there's any crashdumps in %localappdata%/Plutonium/crashdumps.

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                          • alexpotatundefined Offline
                            alexpotatundefined Offline
                            alexpotat
                            wrote on last edited by
                            #19

                            I fixed it! By deleting the game files and redownloading the torrent.

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