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Crashing on startup

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  • Resxtundefined Resxt

    alexpotat Link is private

    alexpotatundefined Offline
    alexpotatundefined Offline
    alexpotat
    wrote on last edited by
    #10

    @lResxt https://drive.google.com/file/d/12waGyIYJ7D-ati5TfZJSyqRLPufy0VO3/view?usp=sharing

    Resxtundefined 1 Reply Last reply
    0
    • alexpotatundefined alexpotat

      @lResxt https://drive.google.com/file/d/12waGyIYJ7D-ati5TfZJSyqRLPufy0VO3/view?usp=sharing

      Resxtundefined Offline
      Resxtundefined Offline
      Resxt
      Plutonium Staff
      wrote on last edited by
      #11

      alexpotat So your antivirus is just Windows Defender and you added an exclusion and you also set your game to windowed borderless so I don't see what could cause a crash.

      • Do you have multiple monitors plugged in? Try only using one, see if that helps
      • Update your GPU drivers
      • Install Direct X
      • Are you really sure Windows Defender is the only antivirus you have? Even if you have another completely disabled or a similar software like MalwareBytes etc. I need to know it
      • Press Win + R type winver and take a screenshot of the window that appears
      alexpotatundefined 1 Reply Last reply
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      • Resxtundefined Resxt

        alexpotat So your antivirus is just Windows Defender and you added an exclusion and you also set your game to windowed borderless so I don't see what could cause a crash.

        • Do you have multiple monitors plugged in? Try only using one, see if that helps
        • Update your GPU drivers
        • Install Direct X
        • Are you really sure Windows Defender is the only antivirus you have? Even if you have another completely disabled or a similar software like MalwareBytes etc. I need to know it
        • Press Win + R type winver and take a screenshot of the window that appears
        alexpotatundefined Offline
        alexpotatundefined Offline
        alexpotat
        wrote on last edited by
        #12

        @lResxt I already have everything up to date, no other antiviruses and this is my windows https://drive.google.com/file/d/1rD7X-F7g7nEtrqH1ZFd4-oFwpTCNXBqL/view?usp=sharing

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        • Resxtundefined Offline
          Resxtundefined Offline
          Resxt
          Plutonium Staff
          wrote on last edited by
          #13

          I have 0 idea what the issue could be

          alexpotatundefined 1 Reply Last reply
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          • alexpotatundefined Offline
            alexpotatundefined Offline
            alexpotat
            wrote on last edited by
            #14

            error 2.png error 1.png

            These are some screenshots of errors that i spotted when i launched the game. Do you see what could be causing the problem?

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            • Resxtundefined Resxt

              I have 0 idea what the issue could be

              alexpotatundefined Offline
              alexpotatundefined Offline
              alexpotat
              wrote on last edited by
              #15

              Resxt I forgot to tag you in the reply.

              Resxtundefined 1 Reply Last reply
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              • alexpotatundefined alexpotat

                Resxt I forgot to tag you in the reply.

                Resxtundefined Offline
                Resxtundefined Offline
                Resxt
                Plutonium Staff
                wrote on last edited by
                #16

                alexpotat I have no idea at all.
                Maybe HannesC or FragsAreUs will be able to help you with this better than me

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                • coder x64undefined Offline
                  coder x64undefined Offline
                  coder x64
                  Contributor
                  wrote on last edited by
                  #17

                  alexpotat Did you tried to repair your files after you have added exception in Windows Defender?

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                  • HannesCundefined Offline
                    HannesCundefined Offline
                    HannesC
                    Plutonium Staff
                    wrote on last edited by
                    #18

                    Socket error is a windows error, generally meaning something is blocking connection to Pluto. Could be a firewall issue or your ISP blocking it. Try changing DNS or use a VPN and see if that error still occurs in the bootstrapper. https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10

                    But that shouldn't cause a hard crash for Pluto without any errors though, try checking in windows event viewer for logs (anything Pluto related) when the crash occurs. Also check if there's any crashdumps in %localappdata%/Plutonium/crashdumps.

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                    • alexpotatundefined Offline
                      alexpotatundefined Offline
                      alexpotat
                      wrote on last edited by
                      #19

                      I fixed it! By deleting the game files and redownloading the torrent.

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