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Help me pls

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  • Azerixe_undefined Offline
    Azerixe_undefined Offline
    Azerixe_
    wrote on last edited by
    #1

    Hello, my friend has installed call of duty black ops 2 and has done all it takes to be able to play but when he presses play a message like this is displayed "I don't know what could not start correctly ".
    Thanks for reading and helping us thanks!

    Dss0undefined 1 Reply Last reply
    0
    • Dss0undefined Offline
      Dss0undefined Offline
      Dss0 Plutonium Staff
      replied to Azerixe_ on last edited by
      #2

      Azerixe_ post a screenshot of the error message.

      1 Reply Last reply
      0
      • Azerixe_undefined Offline
        Azerixe_undefined Offline
        Azerixe_
        wrote on last edited by
        #3

        Ok but my friend just needs to reinstall the game because he uninstalled it

        1 Reply Last reply
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        • Azerixe_undefined Offline
          Azerixe_undefined Offline
          Azerixe_
          wrote on last edited by
          #4

          Hello my friend has downloaded the game and did everything necessary but when he presses play the launcher closes (before he uninstalls the game he pressed play and an error message was displayed)

          1 Reply Last reply
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          • HannesCundefined Offline
            HannesCundefined Offline
            HannesC Plutonium Staff
            wrote on last edited by
            #5

            Covered here https://forum.plutonium.pw/topic/6832/common-launcher-issues-solutions

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            • Azerixe_undefined Offline
              Azerixe_undefined Offline
              Azerixe_
              wrote on last edited by
              #6

              He did everything right but it gives him this message as before he uninstalled the game

              1 Reply Last reply
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              • HannesCundefined Offline
                HannesCundefined Offline
                HannesC Plutonium Staff
                wrote on last edited by HannesC
                #7

                Bro what message? We keep telling you to screenshot it or atleast specify the full thing correctly but you don't do it.

                Also for clarification he installed directx right? Also did he add Plutonium to his AV's exclusions?

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                • Azerixe_undefined Offline
                  Azerixe_undefined Offline
                  Azerixe_
                  wrote on last edited by
                  #8

                  it's in french so i will translate it into english "The application could not start correctly (0xc000007b). Click on ok to close the application.
                  sorry but I can't send a screenshot because I can't put it. and excuse me for answering you tar, as i'm a new user i can send a message only every 600 seconds. And what are "AV"? And yes he already has DirectX

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                  • HannesCundefined Offline
                    HannesCundefined Offline
                    HannesC Plutonium Staff
                    wrote on last edited by
                    #9

                    Antivirus. What AV does your friend use? Did he exclude %localappdata%/Plutonium like the guide says to?

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                    • Azerixe_undefined Offline
                      Azerixe_undefined Offline
                      Azerixe_
                      wrote on last edited by
                      #10

                      It has windows antivirus (the basic one) and if I understand correctly it has to delete the plutonium file from% localeappdata%?

                      1 Reply Last reply
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                      • HannesCundefined Offline
                        HannesCundefined Offline
                        HannesC Plutonium Staff
                        wrote on last edited by
                        #11

                        He doesn't have to delete it, rather add it to exclusions https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-windows-defender

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                        • Azerixe_undefined Offline
                          Azerixe_undefined Offline
                          Azerixe_
                          wrote on last edited by
                          #12

                          the closing problem is fixed but when he clicks play this message is displayed "The application could not start correctly (0xc000007b). Click on ok to close the application." I can't send a screenshot because I can't

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                          • HannesCundefined Offline
                            HannesCundefined Offline
                            HannesC Plutonium Staff
                            wrote on last edited by
                            #13

                            Ask him to run the AIO runtime tool (https://www.computerbase.de/downloads/systemtools/all-in-one-runtimes/) and restart his PC. If that doesn't work, try launching CMD as admin and typing this- dism /online /cleanup-image /restorehealth.

                            Once its done, restart your PC. Also make sure he downloaded bo2 from our forum/docs and not some other 3rd party repacks site.

                            1 Reply Last reply
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                            • Azerixe_undefined Offline
                              Azerixe_undefined Offline
                              Azerixe_
                              wrote on last edited by
                              #14

                              Hello excuse me for not having answered read quickly, he did what you said and he downloaded and installed the game from your site, but now when he presses play the game closes again while we had settled it.

                              1 Reply Last reply
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                              • Azerixe_undefined Offline
                                Azerixe_undefined Offline
                                Azerixe_
                                wrote on last edited by
                                #15

                                Can you help me please

                                Mr.MaPSaBinoundefined 1 Reply Last reply
                                0
                                • Mr.MaPSaBinoundefined Offline
                                  Mr.MaPSaBinoundefined Offline
                                  Mr.MaPSaBino
                                  replied to Azerixe_ on last edited by Mr.MaPSaBino
                                  #16

                                  Azerixe_ BRO READ THE INSTRUCTION that HannesC gave you.

                                  Azerixe_undefined 1 Reply Last reply
                                  0
                                  • Azerixe_undefined Offline
                                    Azerixe_undefined Offline
                                    Azerixe_
                                    replied to Mr.MaPSaBino on last edited by
                                    #17

                                    Mr.MaPSaBino i have already read and done what was in the instruction and the launcher closing issue was fixed but now it is starting over even after redoing things from the instruction

                                    1 Reply Last reply
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                                    • HannesCundefined Offline
                                      HannesCundefined Offline
                                      HannesC Plutonium Staff
                                      wrote on last edited by
                                      #18

                                      If he added Pluto to exclusions and ran the runtimes tool, he shouldn't be having that issue anymore. You didn't follow the instructions correctly.

                                      1 Reply Last reply
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                                      • Azerixe_undefined Offline
                                        Azerixe_undefined Offline
                                        Azerixe_
                                        wrote on last edited by
                                        #19

                                        Hello Thanks for your help the problem is solved the problem was just directX now my friend can play bo2

                                        1 Reply Last reply
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