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Launcher Support

Request support for the Plutonium Launcher, please wait at-least 1 day for a reply, it can get busy.

3.9k Topics 13.8k Posts
  • No email to verify

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  • my game wont connect to servers

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    Please see https://forum.plutonium.pw/post/149713 as we are discussing it there.
  • Are Emails Broken?

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  • MSVCP140.DLL and VCRUNTIME140.DLL not Found

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    @40ies https://www.microsoft.com/en-us/download/details.aspx?id=53840 https://www.microsoft.com/en-us/download/details.aspx?id=52685
  • Unfair ban

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    They do not accept ban appeals. Even if you do say that, how do we not know that your words are guaranteed true? Whatever you did triggered the anti-cheat they had in place. 15 days mean you were banned once, then tried to bypass it with an alternate account, which only extended your ban. If caught triggering the anti-cheat again will lead to a permanent ban.
  • cmd starts and then freezes

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    VMs are not supported, Mac isn't either Not sure you can do it even with tinkering, I think it's related to the chipset or something
  • controller not working

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    @charlietuna There are multiple ways to troubleshoot, and many ways to solve an issue. The community does not know what is happening on your end.
  • i need help asap

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    @alemon11 Buy the game on steam. Plutonium is just a launcher. They do not provide game files.
  • Plutonium for windows 8.1

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    oh thank you, it works now
  • Plutonium for Windows 8.1?

    Moved
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    When I try to open it, it says the whole allow this app to make changes to ur computer? i click allow, then it just does nothing. Mabye I'm doing it wrong?
  • Not receiving password reset email

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    @Xerxes the hotmail one should end in @hotmail.xxx.xx (which I used for the account I’m trying to recover). The outlook one is correct (which is what I used for this account).
  • cant find game directory

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    Pirated copies are no longer allowed. Steam files are the way to go! get the game from steam and then point plutonium to your steam game directory.
  • Plutonium launcher doesnt open

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    @danielsjackson same problem? Update your OS to Windows 10 or Windows 11.
  • Not Letting me Sign Into Plutonium Launcher

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    @ReznovHD You need to update your launcher. Unpin it if you have it pinned.
  • False ban

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    That means it wasn't your first offense that you have been banned. The anticheat does not falsely ban you. The moment you signed up for plutonium, you agreed to their rules and if you didn't read them. This is solely on you.
  • This topic is deleted!

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  • I can't access :c

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    Check this: https://forum.plutonium.pw/topic/38171/how-to-reply-a-problem-with-plutonium-because-a-telecable-issue/2
  • How to sign in to plutonium app

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    enter your username and password?
  • "handshake: certificate verify failed"

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    Great! I launched it from the .exe and it worked, thanks man.
  • an issue occurred when logging in "PROBLEM"

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    Check this: https://forum.plutonium.pw/topic/38171/how-to-reply-a-problem-with-plutonium-because-a-telecable-issue/2