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Game freezing at downloading playlists?

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  • Kevhead10undefined Kevhead10

    Drgn Load Infinietly kind of. I am still able to move the cursor in the game and hear the music, but the actual screen is frozen. I have a video that can show you what I mean.

    https://imgur.com/a/2r6vUUE

    Drgnundefined Offline
    Drgnundefined Offline
    Drgn
    Plutonium Staff
    wrote on last edited by Drgn
    #4

    Kevhead10 As soon as you launch the game try pressing ALT + Enter to go to windowed mode. Like, when the game is focused of course.

    Edit: If that doesn't work, create a shortcut of the game, go to properties, and add +set r_fullscreen 0 to the end after the quote.
    Ex. "C:/Games/Black Ops II" +set r_fullscreen 0

    Kevhead10undefined 1 Reply Last reply
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    • H3X1Cundefined Offline
      H3X1Cundefined Offline
      H3X1C
      Plutonium Staff
      wrote on last edited by
      #5

      Could I get some more information from you:
      -What is the name of your antivirus?
      -What is the full folder path to your game folder?
      -What version of windows?
      -What type of drive is the game stored on? (SSD, HDD)

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      • Kevhead10undefined Offline
        Kevhead10undefined Offline
        Kevhead10
        wrote on last edited by
        #6

        I use Windows Defender which is currently turned off.
        This PC > 1TB HDD (Z:) > BO2 My C drive is full so its in my Z
        Windows 10
        HDD

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        • Kevhead10undefined Offline
          Kevhead10undefined Offline
          Kevhead10
          wrote on last edited by
          #7

          I just tired the Alt+Enter to exit fullscreen and got an error code.

          Call of Duty(R)_ Black Ops II - Multiplayer 2_6_2020 4_28_36 PM.png

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          • Drgnundefined Drgn

            Kevhead10 As soon as you launch the game try pressing ALT + Enter to go to windowed mode. Like, when the game is focused of course.

            Edit: If that doesn't work, create a shortcut of the game, go to properties, and add +set r_fullscreen 0 to the end after the quote.
            Ex. "C:/Games/Black Ops II" +set r_fullscreen 0

            Kevhead10undefined Offline
            Kevhead10undefined Offline
            Kevhead10
            wrote on last edited by
            #8

            Drgn The +set r_fullscreen 0 is not working, im doing it on the shortcut and everything

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            • H3X1Cundefined Offline
              H3X1Cundefined Offline
              H3X1C
              Plutonium Staff
              wrote on last edited by
              #9

              Thanks for the added info, so far so good.

              Could you provide a screenshot of your game folder.

              Kevhead10undefined 1 Reply Last reply
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              • H3X1Cundefined H3X1C

                Thanks for the added info, so far so good.

                Could you provide a screenshot of your game folder.

                Kevhead10undefined Offline
                Kevhead10undefined Offline
                Kevhead10
                wrote on last edited by
                #10

                H3X1C fg.png

                H3X1Cundefined 2 Replies Last reply
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                • Kevhead10undefined Kevhead10

                  H3X1C fg.png

                  H3X1Cundefined Offline
                  H3X1Cundefined Offline
                  H3X1C
                  Plutonium Staff
                  wrote on last edited by
                  #11

                  Kevhead10 again looks fine. Could you run piry.exe and watch the console, let me know if it errors at any point.

                  Example of an error is like: Access Denied

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                  • Kevhead10undefined Kevhead10

                    H3X1C fg.png

                    H3X1Cundefined Offline
                    H3X1Cundefined Offline
                    H3X1C
                    Plutonium Staff
                    wrote on last edited by
                    #12

                    Kevhead10 in addition can you extract the following archive to a location of your choosing and run the two installers.

                    https://drive.google.com/open?id=1b8_mj7lu_VuAyI4U8nog3W2gQZvQ_CMt
                    (Make sure you run both installers)

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                    • Kevhead10undefined Offline
                      Kevhead10undefined Offline
                      Kevhead10
                      wrote on last edited by
                      #13

                      No errors in Piry, except I sent the crash files to someone on discord and they said it says "unable to verify timestamp for t6r.dll"

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                      • Kevhead10undefined Offline
                        Kevhead10undefined Offline
                        Kevhead10
                        wrote on last edited by Kevhead10
                        #14

                        Correction: The file debugger got rid of the error message when he tabbed out

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                        • H3X1Cundefined Offline
                          H3X1Cundefined Offline
                          H3X1C
                          Plutonium Staff
                          wrote on last edited by
                          #15

                          Did you run the two installers?

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                          • Kevhead10undefined Offline
                            Kevhead10undefined Offline
                            Kevhead10
                            wrote on last edited by Kevhead10
                            #16

                            How do i run the DirectX installer? Im 99% sure I have it installed already but it just shows a bunch of Winrar files when i open it

                            H3X1Cundefined 1 Reply Last reply
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                            • Kevhead10undefined Kevhead10

                              How do i run the DirectX installer? Im 99% sure I have it installed already but it just shows a bunch of Winrar files when i open it

                              H3X1Cundefined Offline
                              H3X1Cundefined Offline
                              H3X1C
                              Plutonium Staff
                              wrote on last edited by
                              #17

                              Kevhead10 there's an exe in that folder. That's what you need to run.

                              1 Reply Last reply
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                              • Kevhead10undefined Offline
                                Kevhead10undefined Offline
                                Kevhead10
                                wrote on last edited by
                                #18

                                Okay got it, all installed let me run the game again now

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                                • Kevhead10undefined Offline
                                  Kevhead10undefined Offline
                                  Kevhead10
                                  wrote on last edited by
                                  #19

                                  Still frozen at downloading playlists

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                                  • Kevhead10undefined Offline
                                    Kevhead10undefined Offline
                                    Kevhead10
                                    wrote on last edited by
                                    #20

                                    Do you want my crash report?

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                                    • H3X1Cundefined Offline
                                      H3X1Cundefined Offline
                                      H3X1C
                                      Plutonium Staff
                                      wrote on last edited by
                                      #21

                                      It is most likely a piece of software running on your PC. Might be something you don't expect but some obvious ones I know of are:
                                      -Rivertuner
                                      -MSI afterburner
                                      -Ccleaner
                                      -Antivirus (but not windows defender)
                                      -Overlays
                                      Etc.

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                                      • Xerxesundefined Offline
                                        Xerxesundefined Offline
                                        Xerxes
                                        Plutonium Staff
                                        wrote on last edited by
                                        #22

                                        Try typing xui into the external console when it is frozen.

                                        SnYXIundefined 1 Reply Last reply
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                                        • Xerxesundefined Xerxes

                                          Try typing xui into the external console when it is frozen.

                                          SnYXIundefined Offline
                                          SnYXIundefined Offline
                                          SnYXI
                                          wrote on last edited by
                                          #23

                                          Xerxes same problem but screen freeze In game when I'm playing but I still hearing sounds

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