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Game freezing at downloading playlists?

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  • Kevhead10undefined Kevhead10

    I reinstalled the game and deleted all previous files of the game, put it into its own folder and opened Piry and downloaded. My PC can easily run the game but when I load into the game, it freezes at downloading playlists. Any help please? I will give any information needed. I run as administrator, but still no luck. Nobody has been able to figure this out, any help appreciated.

    GPU: Radeon RX 540
    CPU: AMD Ryzen 5 1600 Six-Core Processor.
    Antivirus is off, Recycling bin cleared, all other apps closed, still same problem.

    Drgnundefined Offline
    Drgnundefined Offline
    Drgn
    Plutonium Staff
    wrote on last edited by
    #2

    Kevhead10 By freeze do you mean like, hard freeze? Or does it just load infinitely? Does it crash after a certain amount of time while loading? Try closing background apps and try again.

    Kevhead10undefined 1 Reply Last reply
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    • Drgnundefined Drgn

      Kevhead10 By freeze do you mean like, hard freeze? Or does it just load infinitely? Does it crash after a certain amount of time while loading? Try closing background apps and try again.

      Kevhead10undefined Offline
      Kevhead10undefined Offline
      Kevhead10
      wrote on last edited by
      #3

      Drgn Load Infinietly kind of. I am still able to move the cursor in the game and hear the music, but the actual screen is frozen. I have a video that can show you what I mean.

      https://imgur.com/a/2r6vUUE

      Drgnundefined 1 Reply Last reply
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      • Kevhead10undefined Kevhead10

        Drgn Load Infinietly kind of. I am still able to move the cursor in the game and hear the music, but the actual screen is frozen. I have a video that can show you what I mean.

        https://imgur.com/a/2r6vUUE

        Drgnundefined Offline
        Drgnundefined Offline
        Drgn
        Plutonium Staff
        wrote on last edited by Drgn
        #4

        Kevhead10 As soon as you launch the game try pressing ALT + Enter to go to windowed mode. Like, when the game is focused of course.

        Edit: If that doesn't work, create a shortcut of the game, go to properties, and add +set r_fullscreen 0 to the end after the quote.
        Ex. "C:/Games/Black Ops II" +set r_fullscreen 0

        Kevhead10undefined 1 Reply Last reply
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        • H3X1Cundefined Offline
          H3X1Cundefined Offline
          H3X1C
          Plutonium Staff
          wrote on last edited by
          #5

          Could I get some more information from you:
          -What is the name of your antivirus?
          -What is the full folder path to your game folder?
          -What version of windows?
          -What type of drive is the game stored on? (SSD, HDD)

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          • Kevhead10undefined Offline
            Kevhead10undefined Offline
            Kevhead10
            wrote on last edited by
            #6

            I use Windows Defender which is currently turned off.
            This PC > 1TB HDD (Z:) > BO2 My C drive is full so its in my Z
            Windows 10
            HDD

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            • Kevhead10undefined Offline
              Kevhead10undefined Offline
              Kevhead10
              wrote on last edited by
              #7

              I just tired the Alt+Enter to exit fullscreen and got an error code.

              Call of Duty(R)_ Black Ops II - Multiplayer 2_6_2020 4_28_36 PM.png

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              • Drgnundefined Drgn

                Kevhead10 As soon as you launch the game try pressing ALT + Enter to go to windowed mode. Like, when the game is focused of course.

                Edit: If that doesn't work, create a shortcut of the game, go to properties, and add +set r_fullscreen 0 to the end after the quote.
                Ex. "C:/Games/Black Ops II" +set r_fullscreen 0

                Kevhead10undefined Offline
                Kevhead10undefined Offline
                Kevhead10
                wrote on last edited by
                #8

                Drgn The +set r_fullscreen 0 is not working, im doing it on the shortcut and everything

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                • H3X1Cundefined Offline
                  H3X1Cundefined Offline
                  H3X1C
                  Plutonium Staff
                  wrote on last edited by
                  #9

                  Thanks for the added info, so far so good.

                  Could you provide a screenshot of your game folder.

                  Kevhead10undefined 1 Reply Last reply
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                  • H3X1Cundefined H3X1C

                    Thanks for the added info, so far so good.

                    Could you provide a screenshot of your game folder.

                    Kevhead10undefined Offline
                    Kevhead10undefined Offline
                    Kevhead10
                    wrote on last edited by
                    #10

                    H3X1C fg.png

                    H3X1Cundefined 2 Replies Last reply
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                    • Kevhead10undefined Kevhead10

                      H3X1C fg.png

                      H3X1Cundefined Offline
                      H3X1Cundefined Offline
                      H3X1C
                      Plutonium Staff
                      wrote on last edited by
                      #11

                      Kevhead10 again looks fine. Could you run piry.exe and watch the console, let me know if it errors at any point.

                      Example of an error is like: Access Denied

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                      • Kevhead10undefined Kevhead10

                        H3X1C fg.png

                        H3X1Cundefined Offline
                        H3X1Cundefined Offline
                        H3X1C
                        Plutonium Staff
                        wrote on last edited by
                        #12

                        Kevhead10 in addition can you extract the following archive to a location of your choosing and run the two installers.

                        https://drive.google.com/open?id=1b8_mj7lu_VuAyI4U8nog3W2gQZvQ_CMt
                        (Make sure you run both installers)

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                        • Kevhead10undefined Offline
                          Kevhead10undefined Offline
                          Kevhead10
                          wrote on last edited by
                          #13

                          No errors in Piry, except I sent the crash files to someone on discord and they said it says "unable to verify timestamp for t6r.dll"

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                          • Kevhead10undefined Offline
                            Kevhead10undefined Offline
                            Kevhead10
                            wrote on last edited by Kevhead10
                            #14

                            Correction: The file debugger got rid of the error message when he tabbed out

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                            • H3X1Cundefined Offline
                              H3X1Cundefined Offline
                              H3X1C
                              Plutonium Staff
                              wrote on last edited by
                              #15

                              Did you run the two installers?

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                              • Kevhead10undefined Offline
                                Kevhead10undefined Offline
                                Kevhead10
                                wrote on last edited by Kevhead10
                                #16

                                How do i run the DirectX installer? Im 99% sure I have it installed already but it just shows a bunch of Winrar files when i open it

                                H3X1Cundefined 1 Reply Last reply
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                                • Kevhead10undefined Kevhead10

                                  How do i run the DirectX installer? Im 99% sure I have it installed already but it just shows a bunch of Winrar files when i open it

                                  H3X1Cundefined Offline
                                  H3X1Cundefined Offline
                                  H3X1C
                                  Plutonium Staff
                                  wrote on last edited by
                                  #17

                                  Kevhead10 there's an exe in that folder. That's what you need to run.

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                                  • Kevhead10undefined Offline
                                    Kevhead10undefined Offline
                                    Kevhead10
                                    wrote on last edited by
                                    #18

                                    Okay got it, all installed let me run the game again now

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                                    • Kevhead10undefined Offline
                                      Kevhead10undefined Offline
                                      Kevhead10
                                      wrote on last edited by
                                      #19

                                      Still frozen at downloading playlists

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                                      • Kevhead10undefined Offline
                                        Kevhead10undefined Offline
                                        Kevhead10
                                        wrote on last edited by
                                        #20

                                        Do you want my crash report?

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                                        • H3X1Cundefined Offline
                                          H3X1Cundefined Offline
                                          H3X1C
                                          Plutonium Staff
                                          wrote on last edited by
                                          #21

                                          It is most likely a piece of software running on your PC. Might be something you don't expect but some obvious ones I know of are:
                                          -Rivertuner
                                          -MSI afterburner
                                          -Ccleaner
                                          -Antivirus (but not windows defender)
                                          -Overlays
                                          Etc.

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