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Game freezing at downloading playlists?

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  • Kevhead10undefined Offline
    Kevhead10undefined Offline
    Kevhead10
    wrote on last edited by Kevhead10
    #1

    I reinstalled the game and deleted all previous files of the game, put it into its own folder and opened Piry and downloaded. My PC can easily run the game but when I load into the game, it freezes at downloading playlists. Any help please? I will give any information needed. I run as administrator, but still no luck. Nobody has been able to figure this out, any help appreciated.

    GPU: Radeon RX 540
    CPU: AMD Ryzen 5 1600 Six-Core Processor.
    Antivirus is off, Recycling bin cleared, all other apps closed, still same problem.

    Drgnundefined 1 Reply Last reply
    0
    • Drgnundefined Offline
      Drgnundefined Offline
      Drgn Plutonium Staff
      replied to Kevhead10 on last edited by
      #2

      Kevhead10 By freeze do you mean like, hard freeze? Or does it just load infinitely? Does it crash after a certain amount of time while loading? Try closing background apps and try again.

      Kevhead10undefined 1 Reply Last reply
      0
      • Kevhead10undefined Offline
        Kevhead10undefined Offline
        Kevhead10
        replied to Drgn on last edited by
        #3

        Drgn Load Infinietly kind of. I am still able to move the cursor in the game and hear the music, but the actual screen is frozen. I have a video that can show you what I mean.

        https://imgur.com/a/2r6vUUE

        Drgnundefined 1 Reply Last reply
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        • Drgnundefined Offline
          Drgnundefined Offline
          Drgn Plutonium Staff
          replied to Kevhead10 on last edited by Drgn
          #4

          Kevhead10 As soon as you launch the game try pressing ALT + Enter to go to windowed mode. Like, when the game is focused of course.

          Edit: If that doesn't work, create a shortcut of the game, go to properties, and add +set r_fullscreen 0 to the end after the quote.
          Ex. "C:/Games/Black Ops II" +set r_fullscreen 0

          Kevhead10undefined 1 Reply Last reply
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          • H3X1Cundefined Offline
            H3X1Cundefined Offline
            H3X1C Plutonium Staff
            wrote on last edited by
            #5

            Could I get some more information from you:
            -What is the name of your antivirus?
            -What is the full folder path to your game folder?
            -What version of windows?
            -What type of drive is the game stored on? (SSD, HDD)

            1 Reply Last reply
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            • Kevhead10undefined Offline
              Kevhead10undefined Offline
              Kevhead10
              wrote on last edited by
              #6

              I use Windows Defender which is currently turned off.
              This PC > 1TB HDD (Z:) > BO2 My C drive is full so its in my Z
              Windows 10
              HDD

              1 Reply Last reply
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              • Kevhead10undefined Offline
                Kevhead10undefined Offline
                Kevhead10
                wrote on last edited by
                #7

                I just tired the Alt+Enter to exit fullscreen and got an error code.

                Call of Duty(R)_ Black Ops II - Multiplayer 2_6_2020 4_28_36 PM.png

                1 Reply Last reply
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                • Kevhead10undefined Offline
                  Kevhead10undefined Offline
                  Kevhead10
                  replied to Drgn on last edited by
                  #8

                  Drgn The +set r_fullscreen 0 is not working, im doing it on the shortcut and everything

                  1 Reply Last reply
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                  • H3X1Cundefined Offline
                    H3X1Cundefined Offline
                    H3X1C Plutonium Staff
                    wrote on last edited by
                    #9

                    Thanks for the added info, so far so good.

                    Could you provide a screenshot of your game folder.

                    Kevhead10undefined 1 Reply Last reply
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                    • Kevhead10undefined Offline
                      Kevhead10undefined Offline
                      Kevhead10
                      replied to H3X1C on last edited by
                      #10

                      H3X1C fg.png

                      H3X1Cundefined 2 Replies Last reply
                      0
                      • H3X1Cundefined Offline
                        H3X1Cundefined Offline
                        H3X1C Plutonium Staff
                        replied to Kevhead10 on last edited by
                        #11

                        Kevhead10 again looks fine. Could you run piry.exe and watch the console, let me know if it errors at any point.

                        Example of an error is like: Access Denied

                        1 Reply Last reply
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                        • H3X1Cundefined Offline
                          H3X1Cundefined Offline
                          H3X1C Plutonium Staff
                          replied to Kevhead10 on last edited by
                          #12

                          Kevhead10 in addition can you extract the following archive to a location of your choosing and run the two installers.

                          https://drive.google.com/open?id=1b8_mj7lu_VuAyI4U8nog3W2gQZvQ_CMt
                          (Make sure you run both installers)

                          1 Reply Last reply
                          0
                          • Kevhead10undefined Offline
                            Kevhead10undefined Offline
                            Kevhead10
                            wrote on last edited by
                            #13

                            No errors in Piry, except I sent the crash files to someone on discord and they said it says "unable to verify timestamp for t6r.dll"

                            1 Reply Last reply
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                            • Kevhead10undefined Offline
                              Kevhead10undefined Offline
                              Kevhead10
                              wrote on last edited by Kevhead10
                              #14

                              Correction: The file debugger got rid of the error message when he tabbed out

                              1 Reply Last reply
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                              • H3X1Cundefined Offline
                                H3X1Cundefined Offline
                                H3X1C Plutonium Staff
                                wrote on last edited by
                                #15

                                Did you run the two installers?

                                1 Reply Last reply
                                0
                                • Kevhead10undefined Offline
                                  Kevhead10undefined Offline
                                  Kevhead10
                                  wrote on last edited by Kevhead10
                                  #16

                                  How do i run the DirectX installer? Im 99% sure I have it installed already but it just shows a bunch of Winrar files when i open it

                                  H3X1Cundefined 1 Reply Last reply
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                                  • H3X1Cundefined Offline
                                    H3X1Cundefined Offline
                                    H3X1C Plutonium Staff
                                    replied to Kevhead10 on last edited by
                                    #17

                                    Kevhead10 there's an exe in that folder. That's what you need to run.

                                    1 Reply Last reply
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                                    • Kevhead10undefined Offline
                                      Kevhead10undefined Offline
                                      Kevhead10
                                      wrote on last edited by
                                      #18

                                      Okay got it, all installed let me run the game again now

                                      1 Reply Last reply
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                                      • Kevhead10undefined Offline
                                        Kevhead10undefined Offline
                                        Kevhead10
                                        wrote on last edited by
                                        #19

                                        Still frozen at downloading playlists

                                        1 Reply Last reply
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                                        • Kevhead10undefined Offline
                                          Kevhead10undefined Offline
                                          Kevhead10
                                          wrote on last edited by
                                          #20

                                          Do you want my crash report?

                                          1 Reply Last reply
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